Brayleys Cars - Brayley Renault Milton Keynes Reviews 

283
TrustScore 4.5 out of 5

4.4

Barnsdale Drive, MK4 4DD Westcroft, GB


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Rated 4 out of 5 stars

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... See more

Company replied

Rated 5 out of 5 stars

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... See more

Company replied

Rated 5 out of 5 stars

The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... See more

Company replied

Rated 5 out of 5 stars

The customer service was very good as always and the car was ready within the time stated with everything working well. I'm struggling to update the satnav map on my Renault Zoe but have booked a sep... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom

  • 01908 866200

4.4

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(283)

3,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Work was carried out, I was keep advised on progress
Car was valeting after work completed

June 5, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi John, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

The sales team were all very helpfull…

The sales team were all very helpfull and explained everything very well.
Would definately use them again to buy my next car.

May 31, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

1st experience with Brayleys

I was asked to be at the dealership at 8:30 and I would be out by 10am. On the dot, the keys were handed back in my and the car was washed. Excellent

May 21, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your kind feedback - we're glad to hear that your experience was positive and look forward to seeing you again.

Rated 5 out of 5 stars

Danny was excellent

Danny was excellent. Great service

May 15, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

That's great to hear - thank you very much for taking time to rate your experience so highly.

Rated 5 out of 5 stars

Professional and friendly from start to…

Professional and friendly from start to finish. Looking for a car we had visited many car dealers. Constantin made the whole process of buying a new car seamless, he was friendly and clearly knew his cars. He listened to what we wanted from our new car and delivered. Its mainly down to him we purchased from Renault.

May 11, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi Felicity, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Constantin. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Great sales man

Great sales man, very happy with his service from start to finish. Love my car 🙏

May 4, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

That's great to hear - thank you for taking time to share your experience.

Rated 5 out of 5 stars

Thank you

Thank you Danny
You made buying my car a smooth, organised process.
You were, kind, approachable, informative and very professional.
I am very happy with my new car.

April 29, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi Jackie, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Tony Johnson dealt with the purchase of…

Tony Johnson dealt with the purchase of our new Renault Arkana.
Meeting him the first time was a pleasure and he explained everything about the car.
The next time all paperwork done and signed effortlessly.
He arranged a speedy delivery date and once collected spent time to explain all the features and how they work.
Excellent service from beginning to end.
Thank you

April 21, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We very much appreciate your custom as well as your kind comments and are sure that you will enjoy your new Arkana.

Rated 4 out of 5 stars

Front office excellent

Front office excellent - cheerful and efficient: and servicing and MOT all seem to go well. But the valet was poor - nice car wash but inside not cleaned properly.

April 15, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your rating and positive review. To clarify, as part of the service, we provide a complimentary car wash and hoover the front footwells; many apologies if this wasn't fully explained. However, a full valet can be arranged by prior appointment if required.

Rated 5 out of 5 stars

We found the whole experience easy and…

We found the whole experience easy and comfortable with no pressure, would highly recommend Brayleys

April 6, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi Chris, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Great service by Constantin

Great service by Constantin at Brayley MK who listened to my requirements and limitations and patiently went through available cars until found one suitable and within my means.

March 30, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great experience

Ive just received my car and I am beyond happy! Joe has done an absolutely amazing job throughout the whole process and has made everything so smooth and easy for me to understand.

I would highly recommend Joe to anyone looking to get a car, he's friendly, quick to reply to emails/calls and is great at his job!

Thank you Joe/Brayleys

March 24, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Renault Milton Keynes

It's great to receive such a positive review - thank you! We will ensure that your kind comments are conveyed to Joe.

Rated 1 out of 5 stars

Milton Keynes, no one answers the phone!

Almost impossible to get through to the service department. Have been calling for weeks. Also no response on their online booking portal. This is not the first time this has happened. Same issue whenever I need to get one of our cars booked in.

March 21, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your review. We're sorry that you haven't been able to contact us, which has been due to exceptional staff shortages in the Milton Keynes service department. We will ask someone to make contact but in the meantime feel free to email any requirements to liam.perricone@brayleys.co.uk

Rated 5 out of 5 stars

Friendly and reliable team

The team at Brayley Renault MK are always so friendly and helpful - I’ve come back to buy my second car from them as I had such a good experience the first time. In particular they have excellent communication and I felt really looked after the whole time. I got exactly what I wanted and would definetly come back to buy a third in the future.

March 10, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi Lisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Danny was really good

Danny was really good. He gave me so much information, and answered all my questions. The handover to my new car went very smoothly.

March 18, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Hi Francis, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.

Rated 3 out of 5 stars

Ringing to talk to someone was a…

Ringing to talk to someone was a complete nightmare as I had to ring 10 times and just kept saying department busy and I had to call new car sales I was told that service is short staffed. I appreciate this is the case, but I would have expected after 10 times to have the opportunity to talk to someone.

On the plus side when my wife took the car the gentlemen who washes the car helped her find a parking space and the gentlemen on the service desk was helpful and friendly. She did sit and wait which was a totally of 30 mins but during this time she observed the phones ringing whilst others were making tea in the kitchen and the service desk employee was dealing with customers and some customers waiting.

March 14, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your honest review. We apologise for the difficulties you experienced contacting the service team. We have now recruited several new team members to improve our customer service.

Rated 5 out of 5 stars

Very polite and helpful showed us how…

Very polite and helpful showed us how everything works and said if we have any issues just give him a call, and he will organise a tuition session.

March 13, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your great review. We're pleased to hear that you received good service and look forward to seeing you in future.

Rated 5 out of 5 stars

Highly recommend

Great customer service from start to finish. Would highly recommend.

March 5, 2024
Unprompted review
Brayleys Cars - Brayley Renault Milton Keynes logo

Reply from Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your recommendation - much appreciated!

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