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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff. People frequently highlight the helpfulness, politeness, and efficiency of the engineers and administrative personnel. Many appreciate the clear communication, timely arrivals, and the thoroughness with which services are carried out, from new installations to annual maintenance. However, some customers experienced issues with engineers not fully completing tasks, such as testing plug sockets, or leaving without providing necessary paperwork or reports. A few also mentioned a lack of follow-up regarding specific issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were a fantastic company who installed a full heating system in my mum’s home. They kept us well informed of every step of the job. Heating system appears to be excellent, no issues noted at this... See more

Company replied

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Have been a customer of BRB for over 7 years. They put in a completely new central heating system and have serviced it every year. Their engineers are always prompt, professional and I know I can rel... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful,punctual

Very helpful,punctual, tidy and efficient.

July 31, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for taking the time to post your review Ms Mouflih it is greatly appreciated. We are glad to hear you were happy with the service you received. Many Thanks - BRB Ltd

Rated 5 out of 5 stars

The men were very efficient and did a…

The men were very efficient and did a great job.They were clean and left no mess.My husband and were very pleased with the job they did.

June 26, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review Mrs Johnman, delighted to hear you were happy with the service you received. Many thanks - BRB Ltd

Rated 5 out of 5 stars

Reliable, trustworthy and efficient

Reliable, honest and efficient. Words which are not synonymous with this trade. The whole process was simple, an engineer called assessed our boiler and a week later two extremely efficient workmen arrived and fixed everything.

Would not hesitate to use again

June 10, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Terry, it is greatly appreciated. We are happy to hear you were pleased with our workforce, we will be sure to pass your thanks on to our engineers! Thanks again, BRB ltd

Rated 5 out of 5 stars

Excellent company

Excellent company, very professional and a pleasure to deal with- will 100% recommend to friends and family. Thank you for being patient with the kids also.

June 4, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Mr Reid, glad you had such a positive experience with BRB, we would really appreciate your recommendation. Thanks again, BRB Ltd

Rated 5 out of 5 stars

Superb service great price

Superb service great price arrived when they said
Great guys would use again and again

May 30, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review, we are glad you were happy with the service you received and would always welcome your business! Thanks again, BRB Ltd

Rated 5 out of 5 stars

Couldn't recommend BRB enough

Couldn't recommend BRB enough. Myself and my partner recently bought an old tenement flat in Glasgow and they completely ripped out the old central heating system and boiler and replaced it all within 1 working day. Unbelievable turnaround a service.

May 15, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your great review Mr Mchenry, we are glad you had a good experience with your heating installation through BRB, always appreciative of your recommendation. Many thanks - BRB Ltd

Rated 5 out of 5 stars

New radiators

New radiators
I had all of the radiators in my house replaced by Martin (BRB employee). Martin arrived promptly, was extremely well organised in the way he worked and completed the job in good time. There was absolutely no mess and he was able to fit the new ones so that there is hardly any repainting to be done on the walls. He explained any issues clearly and was really friendly.
Happy to give a 5* rating based on this great service.
Thanks Martin!

May 15, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Many thanks for your kind review Linda, it is much appreciated. We are delighted you had such a positive experience with our engineer and will be sure to pass on your comments and thanks to Martin. Thanks again - BRB Ltd

Rated 5 out of 5 stars

It was a breath of fresh air to have…

It was a breath of fresh air to have tradesmen who took a pride in what they were doing. They came on time and were finished within five hours.
The apprentice was equally professional and a credit to your company. Great that you employ apprentices. It shows how far sighted your company is. Thank you Scott who gave us the quote, Martin who fitted the boiler ably assisted by Aiden the apprentice and David the electrician. We cannot praise you all too highly.
Eric and Janis McLachlan.

April 18, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Hello Eric, thank you so much for taking the time to leave such a kind review. We will make sure your comments are passed on to our installation team and all those mentioned that were involved in the process. Many thanks - BRB Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service. Professional tradesmen. Recommend 100%

April 16, 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your review Ms Stuart, we are always happy to hear you would recommend BRB. Thanks again

Rated 5 out of 5 stars

What an impressive company!

What an impressive company! From my first contact with them they gave a very comprehensive service, providing a very detailed fixed price quote through to completion of what was an unusually complex job. All of the engineers on site were obviously very competent and experienced and ensured at all stages that our house was kept clean and tidy. Well done BRB!

April 1, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review, we are delighted you were happy with the service from BRB from start to finish. We will be sure to pass your thanks on to the engineers. Thanks again - BRB ltd

Rated 5 out of 5 stars

Very helpful team

Very helpful team, no issues on installation and good back up as pressure was not good on day 3 however sorted out.

March 28, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Mr Gilbert, we are glad the team got this sorted for you. Thanks again - BRB ltd.

Rated 5 out of 5 stars

BRB HEATING were very professional…

BRB HEATING were very professional their engineers were very polite and carried out the work with expert accuracy and knowledge. Great job we are very happy with the new boiler. We would like to thank the office staff , the surveyor ,the engineers and would highly recommend your company to all potential customers.

March 27, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review Mr Hand, we are delighted you were so happy with the service you received from the team at BRB and will be sure to pass on your thanks to everybody. Your recommendation would always be appreciated! Thanks again - BRB

Rated 5 out of 5 stars

HIghly Recommended !

Not the cheapest quote I received but the whole process from online enquiry, survey, quote, follow up and eventually installation was very slick and professional and I have no regrets choosing BRB.
The boiler installation itself was completely painless, friendly staff who were also very professional,extremely tidy and efficient.
Having struggled to get local companies to survey and quote and having been bombarded with conflicting information in the process - I would have no hesitation in recommending that family and friends should phone BRB in the 'first' place and save a lot of time.

March 13, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Norman, we are happy to hear you were pleased with the team at BRB Heating. We would be very grateful for your recommendation, much appreciated. Thanks again - BRB Ltd

Rated 5 out of 5 stars

Everything from start to finish…

Everything from start to finish exceeded my expectations. The information from the staff in the office was great and accurate. The team that did the install were very helpful and I couldn’t believe how quick it was.

March 13, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for taking the time to review your experience with BRB Kayleigh. We are delighted you were pleased with your installation. Thanks again - BRB Ltd.

Rated 5 out of 5 stars

BRB done an amazing job

BRB done an amazing job, they arrived at 8 o’clock and did not stop until the job was done . The guys were so friendly and very clean and tidy there was no mess, yet I had got a heater put upstairs . I could not fault anything even Nicole in the office is super friendly and answers all your questions you might have, I couldn’t recommend them enough 😃

February 18, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review Mrs Milligan, we are delighted you were so impressed with our team. We would always appreciate your recommendation! Thanks again, BRB Ltd

Rated 5 out of 5 stars

Martin and Aiden arrived on the dot and…

Martin and Aiden arrived on the dot and commenced installing our new boiler,without fuss, immediately. Apart from a very brief tea break they continued working diligently until the installation was completed to my satisfaction. It is a rare pleasure to find 2 young men who obviously take pride in their work, well done guys and thank you!

February 13, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Hi Mr Graham, thank you for your great review. We will be sure to pass your praise on to Martin and Aiden, thank you for taking the time to recognize their efforts! BRB Ltd

Rated 5 out of 5 stars

I had a new combi boiler fitted…

I had a new combi boiler fitted yesterday which replaces my old boiler and hot water tank and I have to say that I am really pleased with the value for money and the standard of work completed by the guys who had it all completed within eight hours with little or no mess.
I would highly recomend BRB heating who easily justify a five star review

February 13, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Hi Mr Levy, thank you for your kind review we are delighted you were happy with the service and completed installation. We would always appreciate your recommendation. Thanks again - BRB Ltd

Rated 5 out of 5 stars

Very impressed with the quality of…

Very impressed with the quality of work, and the workforce were most helpful.

February 5, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Mr Carter, happy to hear you were pleased with BRB workmanship. Thanks again - BRB Ltd

Rated 5 out of 5 stars

An excellent experience.

An excellent experience from start to finish. Online quote followed up the next day, engineer appointment made for later in the afternoon and quote given immediately. All this within 24 hours.
Job agreed, quote accepted, work completed 48 hours later.
A complete new boiler fitted within 96 hours in January, impressive by any standard.
Everyone I dealt with was polite, honest and open. I Immediately felt this was a company I could trust and they did not let me down. They have been in contact since the job was completed and the paper trail has been superb.
I would have no problem recommending this company.

January 29, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Many thanks for your review Mr Shepherd, we are so pleased you had such a great experience with BRB. As always we really appreciate your recommendation, thanks again! BRB Ltd

Rated 5 out of 5 stars

From Nicole in the office to the…

From Nicole in the office to the installation team first class service

January 29, 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Mrs Brogan, we appreciate your kind words about our team! Many thanks - BRB Ltd

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