Brewer Carpet One Floor & Home Reviews 122

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Had carpets ripped out, installed top of the line hardwood flooring, all things in house had to be moved throughout the house, when all work was done and paid for, we started noticing things missing... See more

Rated 5 out of 5 stars

Joe at the Enid Office has worked with my property management office and help me meet my maintenance goals. From, carpet, plank, tile, and vinyl flooring to remodeling shower walls, and replacing sec... See more

Company replied

Rated 5 out of 5 stars

Selection is excellent! It may be a small store but the selection is not. I am a repeat customer - over a 30-year period - from building new to remodeling. Mel was and is extremely professional, he... See more

Company replied

Rated 4 out of 5 stars

I would give Brewer Carpet a five-star review, but only a four-star because of the installer who spent most of his time on his cell phone calling and being called by his niece buying a Christmas gift... See more

Company replied

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3.3

Average

TrustScore 3.5 out of 5

122 reviews

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Rated 1 out of 5 stars

Read B-4 YOU even consider hiring

Had carpets ripped out, installed top of the line hardwood flooring, all things in house had to be moved throughout the house, when all work was done and paid for, we started noticing things missing, we thought it was just misplacement but as time went on more and more things just didn’t add up. These things did not just get up and walk away, spoke with Mr. Brewer about it who verbally assaulted me and threatened my company with legal action. I would be very very careful if you’re thinking about hiring this company to come in to your home. If you do, I suggest you put away all your valuables or maybe take them to a neighbors for safekeeping!
YOU HAVE BEEN WARNED!
Jerry Pacifico

November 16, 2021
Unprompted review
Rated 4 out of 5 stars

They provided great installation…

They provided great installation service. One of my friend done the flooring work from brewer and it turned out such an amazing. We really liked it so much. The carpets are of high quality. Superb selections.

July 14, 2021
Unprompted review
Rated 3 out of 5 stars

I had new carpet installed

I had new carpet installed. I was out town for a few weeks and asked for pictures. They didn't take any which was my only request. I followed up after the installation, the man said they would go back and take some. It didn't happen. Overall, the carpet looked good and the staff is friendly. I found them to be slightly disorganized. I would recommend this company for a new carpet install unless you're in an unconventional situation.

October 14, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Hello Maia, we want all of our customers to be happy from the beginning to end of their installation so this is concerning for us to hear. Please call our General Manager directly at (405) 213-9791 so we can speak more about this. Thank you.

Rated 5 out of 5 stars

Professional

Professional, knowledge and friendly.

October 9, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thank you for the 5-star review, Don!

Rated 3 out of 5 stars

The t mold had to be redone a couple of…

The t mold had to be redone a couple of times. The individuals that put in the tile were great! They did an awesome job. The t mold individual was not a good experience and I was not happy at all with the process. It took him forever to complete the job and it had to be redone when it was time.

October 8, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Hello Travis and Brooke, we want all of our customers to be happy with the end result of their installation so this is concerning for us to hear. If you could please call us directly at (405) 213-9791 we'd like to help correct this. Thank you.

Rated 4 out of 5 stars

They got me the carpet I needed and on…

They got me the carpet I needed and on time.

October 7, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Sherry, we're glad to hear we had the carpet you were looking for. We hope you enjoy it for many years to come. Thank you.

Rated 5 out of 5 stars

Mark was wonderful to work with at…

Mark was wonderful to work with at Brewer Carpet. Everything turned out perfect.

October 5, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Christy, thank you for the 5 stars! Mark will be so glad to see your review!

Rated 4 out of 5 stars

Great service

We found the carpet we liked and at a decent price. The only problem is that we asked specifically for an oval cut to match our table but it turned out to be oblong. In the end, it looks nice and we decided to keep it as such.

October 5, 2018
Unprompted review
Rated 5 out of 5 stars

Great service from Elizabeth our…

Great service from Elizabeth our salesperson and excellent installation. :)

October 5, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thank you for the 5-star review, mjmitts! We're so glad to hear Elizabeth was a huge help for you and we hope you enjoy your new installation for many years to come.

Rated 5 out of 5 stars

All aspects of my experience with…

All aspects of my experience with Brewer were excellent.
Mark Holland is the best!

October 5, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thanks for the kind words, Paulette! We're so glad to hear you had a great experience working with Mark.

Rated 5 out of 5 stars

Awesome product and service!

Mr. Larry helped us find what we wanted at a very reasonable price. It was installed very well, and after 6 weeks, we still comment on how much we really like the quality.

October 5, 2018
Unprompted review
Rated 5 out of 5 stars

Flexibility and Caring!

The floor job that Brewer Carpet One - Edmond did for us became much bigger than we expected. The manager, Mark, came to our home three different times to accommodate changing needs. After demo began we discovered a shower pan leak which required us to re-do our shower before the floors in our bathroom could be replaced. Again, Mark was flexible and made an adjustment to their schedule to assure the whole job was done in time for our elderly mother to visit. His contractors were surprisingly considerate of us while doing their work, taking great care to protect our home. Throughout the experience, Mark communicated with us promptly and with patience. We couldn't be more pleased with the experience we had with Brewer Carpet One - Edmond.

September 4, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Hello Debbie, thank you for taking the time to share your experience and leave us a 5-star review, we really appreciate it! We really enjoyed working with you on this project and we hope you enjoy it for many years to come. Thanks again.

Rated 5 out of 5 stars

Gary and Dan at Brewer Carpet One in…

Gary and Dan at Brewer Carpet One in OKC were fabulous. They worked with us to find the best option under a very tight timeline prior to an appraisal. They met our needs perfectly, their installers were first rate and did a great job. We used them 7 years ago and then again the past month, we will most certainly use them again!

August 10, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thanks, Toni. Please let us know if there's anything else that we can do for you. We hope to work with you again.

Rated 1 out of 5 stars

I purchased a DR Horton home the…

I purchased a DR Horton home the beginning of this year. My carpet was put in by Brewer Carpet. There was a loose sting along the tac strip and got caught in the vacuum, which caused a snag and the carpet was unrivaled and tac strip in exposed. I attempted for 1 week to contact Brewer carpet after the maintenance guy from DR Horton told me to contact Brewer. After several phone calls and complaining I received a call back from Dan and was informed that they no long do DR Horton homes and I would need to contact DR Horton even though its was purchased from Brewer carpet and installed by Brewer. So really, your company installed my carpet and was purchased from Brewer yet the customer suffers because you no long have the account? That's great customer service. I will never recommend or purchase from this company. Customer sanctification is not a priority.

July 17, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thanks for the feedback, Heather. Customer service is important to us, and we would like to speak with you about the situation. Our General Manager would like to speak with you. Please give us a call at 405-213-9791 to discuss this further.

Rated 5 out of 5 stars

Great experience

From the measuring to the quote and the final installation we had a great experience. I would highly recommend Brewer Carpet

July 13, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thanks, John. We hope to work with you again!

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