Brewer Carpet One Floor & Home Reviews 122

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Had carpets ripped out, installed top of the line hardwood flooring, all things in house had to be moved throughout the house, when all work was done and paid for, we started noticing things missing... See more

Rated 5 out of 5 stars

Joe at the Enid Office has worked with my property management office and help me meet my maintenance goals. From, carpet, plank, tile, and vinyl flooring to remodeling shower walls, and replacing sec... See more

Company replied

Rated 5 out of 5 stars

Selection is excellent! It may be a small store but the selection is not. I am a repeat customer - over a 30-year period - from building new to remodeling. Mel was and is extremely professional, he... See more

Company replied

Rated 4 out of 5 stars

I would give Brewer Carpet a five-star review, but only a four-star because of the installer who spent most of his time on his cell phone calling and being called by his niece buying a Christmas gift... See more

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3.3

Average

TrustScore 3.5 out of 5

122 reviews

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Rated 5 out of 5 stars

Selection is excellent

Selection is excellent! It may be a small store but the selection is not. I am a repeat customer - over a 30-year period - from building new to remodeling. Mel was and is extremely professional, helpful, and I might add, very patient. I've repeatedly run ideas through her and she takes the time to listen and I feel she provides an honest opinion. It is very much appreciated.

January 30, 2018
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Sherry, thank for taking the time to leave us a review and for mentioning the great job that Mel has done for you. Thank you for your continued business and support!

Rated 5 out of 5 stars

Excellent service

Excellent service, product and customer care! From the moment I walked into the showroom, I was treated not only, professionally as well as like family.
Will buy again and have recommended them to my friends.

January 24, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the 5-star review, Kathy! We are glad to hear that we provided you with great customer service. Thank you for your business and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff. I am pleased with the product I chose. Installation went smoothly and installer was on time! Highly recommend Brewer Carpet.

January 24, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the review, Boyd & Carol! We are glad to hear that you had a great experience with our team and thank you for your business!

Rated 5 out of 5 stars

Excellent service and no hard sell …

Excellent service and no hard sell whatsoever. Very pleased with whole experience.

January 24, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hey Eugene! Thank you for the 5 star review!

Rated 4 out of 5 stars

I would give Brewer Carpet a five-star …

I would give Brewer Carpet a five-star review, but only a four-star because of the installer who spent most of his time on his cell phone calling and being called by his niece buying a Christmas gift. His assistant did nearly all of the work. When there was a tear in the padding on a staircase, he would not replace it, he just but taped it. There was excess padding that could have been used. Brewer carpet sent out an Excellent repairman who replaced the torn padding and glued down the sides of the carpet on the stairs. It looks terrific now!

January 24, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the review! We always strive to give the best customer service possible and we are glad to hear that we were able to resolve the issue with the torn padding and that you are now satisfied with your carpet. Thank you for your business!

Rated 5 out of 5 stars

directed me to a product that would be …

directed me to a product that would be a better fit at the same cost. nice job on install and very easy to work with.

January 23, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the review, Kenny! We are happy to hear that we were able to assist you in finding the best product for your project. Enjoy your new flooring!

Rated 5 out of 5 stars

Another great installation from our friends at Brewer!

Brewer helped us to find the perfect color & type of carpet at an affordable price for us. Great customer service, great installation - we’re very happy & will continue to use Brewer on all our future flooring needs, for Home & Business. Thanks, Mark & team!

January 23, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the positive review and for choosing our Edmond location for all your flooring needs. We greatly appreciate your business!

Rated 5 out of 5 stars

I worked primarily with JB Norton

I worked primarily with JB Norton. He was professional, knowledgeable, and conscientious. He communicated with me at all staging of my flooring installation and inspected the finished floors. I would recommend JB and Brewer Carpet without hesitation. Excellent work.

December 12, 2017
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Susan, thank you for taking the time to leave us a positive review. We appreciate your business and hope you enjoy your new floors.

Rated 5 out of 5 stars

Highly recommend.

Did a great job on our carpeting. Definitely recommend.

November 14, 2017
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Ken, thanks for the review. We appreciate the support, and we hope you enjoy your new carpet!

Rated 5 out of 5 stars

Pleasure to work with!

Pleasure to work with!

J.B. did an excellent job explaining the products and processes to me. Very professional and an overall great experience!

November 8, 2017
Unprompted review
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Reply from Brewer Carpet One Floor & Home

We appreciate the review! It's great to hear that you enjoyed your experience!

Rated 5 out of 5 stars

Great Service

Great Service, Great People

November 7, 2017
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thank you for the review. We appreciate the support!

Rated 5 out of 5 stars

Very efficient

Very efficient, professional sales staff and installation. Love my floors!

November 7, 2017
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Betty, we appreciate the review, and we are glad to hear that you love your new floors! We hope to work with you again.

Rated 2 out of 5 stars

Could have been better.

Didn’t like the fact that they didn’t move the bedroom furniture and just carpeted around it.

November 7, 2017
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Thank you for the review, Randall. We strive to provide quality installation services to all of our customers, so we're sorry to hear that you weren't totally satisfied with your experience. Please don't hesitate to contact us at the store with any questions.

Rated 5 out of 5 stars

very good job done by all

very good job done by all, happy with my purchase

November 7, 2017
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Kelly, thank you for the review! We look forward to working with you again.

Rated 5 out of 5 stars

Great customer service

Great customer service. JB was on the job every day to insure we were satisfied. Defiantly will purchase again.

October 19, 2017
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Hi Dave & Kathy, it's so nice to hear from you folks. We are happy to hear that you had a great customer service experience with us. Good to know JB did a great job with your installation. Enjoy and we hope to see you again soon!

Rated 5 out of 5 stars

Matt did a GREAT job of helping us find …

Matt did a GREAT job of helping us find what we were looking for in our budget as well as getting carpet measured, ordered and getting the installation set up! Our new carpet looks great, we got a great carpet and pad at a competitive price and we would definitely recommend to friends.

October 11, 2017
Unprompted review
Brewer Carpet One Floor & Home logo

Reply from Brewer Carpet One Floor & Home

Hi, Scott and Paula. We're glad that Matt was able to help you find the perfect carpet and pad! We're even more happy to hear that you're loving the new carpet. Thanks for taking the time to leave this review. We'll pass your compliments on to Matt and the team.

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