My first order seemed to have been lost in transit with Fed ex. I explained what had happened to Brewers, without hesitation they had a replacement out the next day hand delivered by Brewers themsel... See more
Company replied
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My first order seemed to have been lost in transit with Fed ex. I explained what had happened to Brewers, without hesitation they had a replacement out the next day hand delivered by Brewers themsel... See more
Company replied
Amazing service. Ordered online, then on delivery day I got a call from the Leeds branch telling me exactly what time they were setting off and checking if I would be in. He then arrived with my pain... See more
Company replied
Ordered a spray machine at 11.45pm Brewers delivery van turned up at my house 11am the next day, very nice delivery driver, superb 5 star service. Thank you very much Leeds
Company replied
It was very nice to get a telephone call, explaining why my delivery would be a couple of days later than expected, rather than an email or nothing at all!
Company replied
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Trade Deals
Paint
Wallpaper
Woodcare
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Unit 7 College Trade Park, 5 Roundhay Road, LS7 3AJ, Leeds, United Kingdom
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Great service, really helpful guys in store - for a very non-professional painter.
Collected my order with zero fuss, and everyone was really helpful with answering the questions I had. Will definitely shop there again.
Still haven't received it even though it was purchased a month ago with a 6 day turnaround. If something isn't in stock I'd rather it not be listed on your website than be there and have to be ordered in - or that made clear.
Update - collected it. They were very apologetic and explained there had been a backlog to due manufacturing issues. Have changed from 1* to 3* as the customer service at the actual shop was very good.

Reply from Brewers Decorator Centres - Leeds
Staff at the Leeds branch very friendly, helpful & knowledgeable. Ordered online and delivery arrived early
Ordered online and collected by click and collect. The item was available very quickly.
Always efficient delivery and serice on click and collect will be returning in future.
There was a large delay in getting my paint as the mixing machines weren’t calibrated for the paint I ordered online. The staff were great but the delay was frustrating.
The paint I have collected is not even remotely like the colour advertised which I am yet to take up with the store directly, I’m not sure if this is an issue with Brewers or Sadolins.
I wish I had just bought cheaper B&Q paint where I could see samples painted on wood in store, I would have saved a lot of money.
Always liked Brewers but had an issue with my invoice and e mailed the team.No response so dissapointed.Will look elsewhere moving forward

Reply from Brewers Decorator Centres - Leeds
very good customer service before sales and on pick up
Good value for money will definitely order for them again
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