Brewers Decorator Centres - Tunbridge Wells Reviews 

65
TrustScore 5 out of 5

4.8

High Brooms Industrial Estate, North Farm Road, TN2 3DY Tunbridge Wells, GB


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Rated 5 out of 5 stars

Excellent customer service at Tunbridge Wells branch . Staff are so helpful and knowledgeable. The website is also good and when I ordered some paint it was quickly delivered to store with up to date... See more

Company replied

Rated 5 out of 5 stars

Antony at Tunbridge Wells was incredibly helpful sorting out the problem caused by the online central ordering system. I will make sure I contact the shop directly rather than order online in future... See more

Company replied

Rated 5 out of 5 stars

Went into the Tunbridge Wells store and was served by Jacob who was brilliantly helpful and didn't make me feel stupid when I asked stupid questions. He even helped me to the car with all my stuff!

Company replied

Rated 5 out of 5 stars

Went into Brewers in Tunbridge Wells yesterday and received some fantastic service and advice. The man who served me was knowledgeable and helpful and twice went 'behind the scenes' to find the best v... See more

Company replied


Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Interior Designer
  4. Wallpaper Store

About Brewers Decorator Centres - Tunbridge Wells

Written by the company

funny GIF Trade Deals Paint Wallpaper Woodcare All Brands

Who are Brewers Decorator Centres?

Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.

Contact info

  • High Brooms Industrial Estate, North Farm Road, TN2 3DY, Tunbridge Wells, United Kingdom

  • 01892 530101

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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4.8

All reviews

(65)

2,123 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service - website was easy to navigate - order arrived in plenty of time. I did have an issue with an item I had ordered (my oversight) Brewers TW managed to sort the issue for me and the chaps in store were really helpful, professional and kind. Big thank you :))

October 28, 2021
Rated 4 out of 5 stars

Efficient

I use Brewers for most of my wallpaper needs. This is mainly for business use. As a company, we fit out bathroom showrooms and use various papers for the displays. If there is a supply problem on a particular paper I always get a phone call. Delivery is usually by the predicted date, sometimes earlier. Overall happy with the service.

October 25, 2021
Rated 2 out of 5 stars

I was sold a defective product and…

I was sold a defective product and received a surly and obstructive response.

August 3, 2021
Unprompted review
Brewers Decorator Centres - Tunbridge Wells logo

Reply from Brewers Decorator Centres - Tunbridge Wells

Hi Spike
I'm sorry to read your 2* review, would you be able to get in touch with more information via mail@brewers.co.uk.
Kind regards
Ellie

Rated 2 out of 5 stars

In stock doesn't mean in stock

Despite saying in stock on the site, they were out of stock when I was told to collect my order?? I therefore had to delay the project as I couldn't find them elsewhere.

April 9, 2021
Brewers Decorator Centres - Tunbridge Wells logo

Reply from Brewers Decorator Centres - Tunbridge Wells

Dear Sam
Thank you for your feedback, I'm sorry for the confusion with your order. This is valuable feedback for multiple item orders with varying lead times and will help with improving our service further.
Kind regards
Nicky

Rated 2 out of 5 stars

Manners maketh the man

On the last 2 occasions I have picked up from the click and collect service I have had to tell the staff what I ordered. Surely my surname would suffice but apparently not. I know all the staff at the store as I have been a trade customer for decades, when told it was all on a pallet in the store and they needed to know what I ordered surely it would it not be more sensible to lay out each order on the floor with the paperwork so it is easily identifiable as the store is shut to customers? Attitude also seems to have changed as the underlying feeling seems to be they would rather be at home on 80% salary than working but this seems to be an ongoing problem with many companies as they try to re-open.

June 13, 2020
Unprompted review
Brewers Decorator Centres - Tunbridge Wells logo

Reply from Brewers Decorator Centres - Tunbridge Wells

Hi Amanda
Thank you for taking the time to provide us with your feedback. When picking collection orders, the store will tend to ask about the products initially as this helps them visually narrow down the orders that are lined up in the store, then they will check then name on the order.
I’m sorry that you’ve felt disappointed with the service received and have fed this back to the local management. Thank you for your ongoing custom.
Kind regards
Nicky

Rated 5 out of 5 stars

The service was very quick and professional.

Darren was very helpful and knowledgeable. He gave me advice on paints and undercoats and was quickly on the phone to another branch/supplier to check some colour codes to be able to answer my queries.
The service was very quick and professional.

February 4, 2020
Unprompted review

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