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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting its abundance and ease of finding specific items, including rare and discontinued parts. The website is frequently commended for its user-friendliness, intuitive navigation, and effective search functions. Many people appreciate the efficient delivery service, noting quick shipping and well-packaged orders, often arriving in excellent condition. Consumers also find the ordering process straightforward and the prices reasonable, especially for the value received. However, some customers also noted issues with delivery, with a few instances of lost parcels or orders not being received as expected. A small number of people were dissatisfied with the pricing of certain items, finding some sellers to have overpriced products. Additionally, a few reviewers mentioned receiving incomplete or incorrect orders, which led to dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product. Customers consistently praise the platform for its extensive... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and intuitive... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers report having placed... See more

Price

Reviewers highlight positive aspects of price. Many customers found prices to be very reasonable, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recovered a number of lego sets from our loft that we'd originally bought for our kids in the 1980's in ordr to pass them on to our grandkids. Had to check they were complete first of course; unha... See more

Rated 5 out of 5 stars

Website very easy to use, better shipping and payment options and much smoother process than the other place. Lawrence provides super speedy reply/help with any site admin Will be placing all my or... See more

Rated 5 out of 5 stars

Ive been using Brickowl for a year now and I am very impressed. The multiple cart system (while confusing to some) is really handy when looking for an optimum seller to get everything from. Any minor... See more

Rated 5 out of 5 stars

I have been using Brick Owl now for a few months and its fantastic. Feeling creative and need to add a new dimension to your builds, design it and get the parts sent out to you. Found i was missing so... See more


Company details

  1. Online Marketplace

Written by the company

Brick Owl is the largest independent LEGO marketplace to buy and sell LEGO Parts, Minifigures and Sets


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Failed to Recieve Item

I ordered twice and unfortunately Royal Mail lost both parcels. The seller was responsive and refunded me, but I’m disappointed that I never received the item. Wish there had been another shipping option available.

October 21, 2025
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry to hear that both your orders went missing, but I'm glad the store resolved the issue with you. We have many different stores on Brick Owl, some will offer other shipping options.

Rated 5 out of 5 stars

The best

Has to be the most easily navigated, intuitive and user-friendly websites out there. Solid, reliable and does everything you need to replace those missing Lego bits and pieces. Thoroughly recommended.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM THIS WEBSITE , COMPLETE SCAM

I ordered a Lego set for the fair value of £260 and after 12 days my courier still has not received it and I haven't had an update about it in 10 days and when I check the website link they sent me it says it was delivered 4 days ago but it clearly hasn't , DON'T BUY FROM THIS WEBSITE , ITS A TOTAL SCAM.

September 14, 2025
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry to hear of the trouble you have had. The best thing to do would be to let the store know about the issue and they can resolve that for you. You can contact them here https://www.brickowl.com/contact

Rated 5 out of 5 stars

Such a cool website!

Such a cool website. Great catalogue work, search, and all things optimised. Have been using it for over two years now. Highly recommend this one!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Brickowl for over 9 months…

I have used Brickowl for over 9 months updating hundreds of missing pieces brilliant website and service. Worth the effort to order as many items as possible to keep postage down. Get immediate replies, copy of items very efficient for a very detailed business ie very small parts. Highly recommended and have used 'linked' suppliers for mini figures.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quite simply the best for bricks.

This is the first place i look when needing bricks. They have NEVER let me down. Ive ordered parts from Spain and Slovakia and everything has always turned up ok. Quick delivers as well.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

If you need bricks use BRICK OWL

I recently received a couple of Star Wars figures that needed building and found a few parts missing I found a few web sites but this is best of them for for price as well as stock and fast delivery would recommend them to anyone

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam, do not recommend

Ordered a set which was at a 90+% discount, the page was clear, I was paying 1/10 of the original asking price, and it was a sale/deal, even paid more for the shipping. Received only 1 item of the order in a different lego set box. When I issued a complaint, they replied that my order was correct even tho it was not disclosed anywhere that they'd send me an opened and possibly used partial part of a set. They sent a screenshot from an updated billing I have never seen before.

August 7, 2025
Unprompted review
Brickowl logo

Reply from Brickowl

I'm sorry to hear of your disappointment. I can confirm the item had the condition "New (Incomplete)" with the note "R5-J2 only, other droids and Leia minifigure are NOT included. Includes instructions". This information is displayed in the catalog, on the store item page, and in the cart before placing the order. I will look if there is anything we can do to make this clearer.

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