Bridge Motorcycles Reviews 

I've just had

Bought a Honda hornet numerous calls about first service when £180 to £230 , so used GT MOTORCYCLES Plymouth far better service, then looked into part exchange my 2 bike Suzuki gsxs1000 and Honda hornet regular customer at Bridge for 25 years ,offered a £1000 less on px than GT motorcycles, don't even try to match it,conclusion profile more important than a regular returning customer.

From start to finish communication was easy and readily avalable.

Any questions asked where swiftly dealt with as was the being serviced/repaired albeit their are times when spares supplied from third parties abroad ( ie Germany, Italty etc.) do take time to arrive quite understandably.

Quality of works carried was first class.
Prices as mentioned elsewhere are expensive, butthis is exactly the same situation throught the motoring and biking world at present.

Overall good service, pleasant knowledgeable staff

Quality service as usual can not fault

Went down to Bridge on Saturday for my bikes first service. Great staff, very friendly, always happy to help. Had a great breakfast in the cafe

Just returned from having Annual service done on our Goldwing DCT.

Work complete at stated time.

Excellent all round as usual, especially from front desk guys.

Popped in today to sort out our intercom system
Elivia in the clothing/parts dept dealt with us and solved the problems
Very patient dealing with a pair of dinosaurs
Downloading updating etc .. brilliant
Patients of a saint
Great credit to Bridge but more importantly to herself
Many thanks
Mark

We viseted Bridge Motorcycles in Exeter today and it was well worth it. Amy went over and above helping my nephew to find gear now that he's just passed his CBT. Amy's knowledge and kind, friendly approach meant that my nephew could find out all he needed to know about spec on all the items he chose to try on. He's thrilled to bits with his purchases and we'll definitely be back again soon. GIVE THAT GIRL A PAY RISE!! x

Having approached my first 600 miles sooner than I thought Shaun was able to bring my first service forward which was amazing considering they are booked out months ahead. But as always the Bridge team go above and beyond and make the impossible happen!

On my 53, Birthday I had, a purchased a motocycle from Bridge motorcycles in Exeter, unfortunately due to circumstances I had to return it, with Equipment bought, Paul at Bridge was fantastic and all staff involved in being so kind in understanding, and collection from my address.
Outstanding business, and customer relations would recommend.

Recently had my 4000 mile service at Bridge. Staff are really helpful and friendly and Cafe 53 is a great place to eat. Having the Honda Service Plan is a great bonus - so glad I took out the plan.

We had a break down back from the Isle of Man ,
So good to found out BRMSC !
They had the parts we need to fix the prob !
With help , Coffe, Tea and a lot of storys to tell
we leeft John and Mark a friends !
thx soo much , greets from Germany
Reinhard Bos

Professional and friendly staff kept me informed of progress for work being done on my bike. Good quality work and of course loads to look at and drool over whilst waiting and a nice cuppa, excellent. Thank you.

Bridge show exactly how customer service / after sales care should be.
I recently purchased a used bike, which included a trade in, from Bridge, which went extremely smoothly. Thank you Chris Shoreland for making the whole process a breeze.
After having the bike for a couple of days, I felt that there was a minor niggle with the front brake, so I emailed Chris about it.
Chris passed me over to Cameron Anthony, a parts and service advisor. After speaking to Cameron, he immediately offered to have the bike picked up and checked over.
My worry was very quickly sorted and Cameron did offer to drop the bike back to me, but I went in and picked it up myself.

Whenever I have bought vehicles before, I have found that the sales team are all over you before you buy, but very quickly lose interest after you have purchased the vehicle..
Not the case with Bridge Motorbikes
I couldn't be happier with the excellent after sales care I received, along with the initial buying process, so big thank you to Chris Shoreland and Cameron anthony for making me a very happy biker and I would not hesitate to recommend Bridge Motorbikes to anyone.

We recently purchased two Kawasaki motorcycles from Bridge Exeter we dealt with Chris who was very knowledgeable and helpful but most importantly not pushy.
As I was stepping up size wise he took me through various models and manufacturers
Nothing was too much trouble.
Chris is a credit to Bridge great salesman but above all nice bloke.
We also purchased helmet to helmet comms system and as my husband and I aren’t particularly good with technology Amy explained the various makes and their differences and which would suit our needs and kindly set them up for us.
This week both bikes received their first service, once again great service. Bikes were serviced promptly and cleaned!
Great job.
Overall great service from Bridge .. Thank U

Went in for service, friendly and informative people at the desk. Walking round the showroom, the staff are all very friendly.
The clothing shop has a quality secltion, they only have brands that are reliable and will last.
The two staff members (Darren and Olivia) at the clothing section are chatty, friendly people and don't chase you or push you but are very informative about what's good. They also price match and can make a deal for you.
Overall, it is a very well-managed bike shop with lovely staff. Not overpriced and has a large section of different bikes (New+Used)

Took my bike in for annual service today,trouble was I got my dates mixed up and should have been tomorrow,its a 120 mile round trip so I asked the chap on the service counter Shaun Lock if maybe they could squeeze me in, he very obligingly spoke to the workshop and they did indeed fit me in and I got home only about an hour later than I anticipated.Top marks to Shaun !!!

Broke down a mile from the store (flat battery) Bought a new battery from Bridge but they refused to lend me a screwdriver so I could change it. Offered to leave my wallet as collateral but was still refused.
Definitely not run by bikers

It's reasonably easy to be great at customer service during the sale. When things go wrong though you find the true metal of the organisation you're dealing with. For me, this is where Bridge really nailed it. I bought some heated gloves back in December that started playing up a couple of months ago. The young lady I spoke to on the phone set the tone for what would be excellent service from start to finish. She explained well the procedure for me to return the gloves to the store and what would then happen and when. Great communications throughout and after a check my gloves were replaced. No fuss, no need to chase or call to ask what was happening, all completed within the original timescale. Can't find fault with any of these interactions. Thank you.

All the staff at Bridge excellent as usual, my bikes service and MOT carried out in just over 2 hours and washed and returned to me, what more can you ask.