Bridge Motorcycles Reviews 

Excellent after sales service

Having sold my CBF1000 in October, 2023,I decided to return to my scooter days at the of 71.I popped into Bridge Motorcycles to see what was available. As I arrived I noticed a 2021 Suzuki Burgman 400 been cleaned outside the valeting area. Spoke to the two lads and asked them if the bike was for sale. They informed me that the scooter was being prepared for sale. They allowed me to sit on the scooter and give it the once over.I popped into the Honda showroom and spoke to Dave regarding the scooter. Dave took me over to the valeting area and showed me round the scooter, explaining the various controls etc. The deal was done. Dave has been brilliant throughout the whole transaction, professional & knowledgeable. I spoke to Olivia in accessories with regards to various ad on's. Olivia was very knowledgeable with regards to the items I wanted, accessories ordered, arrived on time and fitted in the workshop. A big thank you to the after sales manager, Shaun Lock and Charlie. Having collected the scooter on the Tuesday and parked it over night at home, I inadvertently left the parking light on. Went to the scooter the following morning, battery dead. Spoke to Dave that morning, he put me through to Charlie in servicing. He arrange for the scooter and myself to be picked up the following morning by Simon, great communication throughout the process. Arrived at Bridge, battery replaced and rode home a couple of hours later. Great service from the team.

The customer service here is excellent but it has to be said that the prices charged for servicing and MOT work are pretty steep. I took my little CRF250L in for MOT and basic service (essentially oil and oil filter) and was charged £302 for the privilege. That seems like a lot of money to me and whilst I value having the service done by an accredited Honda dealer, it does seem like a bit of a rip off. Sorry Bridge - I like what you do but I think you need to review your pricing.

A FOOL AND HIS MONEY ARE SOON PARTED! Circa 1587.

When the sales man smiled at me and said “buying a motorcycle from Bridge Motorcycles meant a lifetime guarantee and the support of a family run business” I was hooked, but when it comes down to profit, BUYER BEWARE! I made two mistakes, I bought a 660 Tiger Sport and I bought it from Bridge Motorcycles.
The only thing Bridge Motorcycles are interested in is profit. I paid £8700 cash for an almost new Triumph 660 Tiger Sport, finished running it in and expected the smooth running bike to continue to be smooth, however the vibration it developed as the engine loosened up made the bike, for me at least, so uncomfortable that I get white finger, a numb bum and tingling feet in just a few miles.
Convinced I had broken something by gunning the bike I took it back to Bridge but it turned out that that’s just the nature of the bike! Would they buy it back? NO! The only way to get rid of the bike would be to trade it in. Value after a few weeks and 1000 miles £6026! A depreciation of £2700! Where’s the customer support in that?
When I got the bike home I discovered it had been supplied with 1.7bar in the back tire not the 2.5 as recommended! I couldn’t get a smooth gear change so I took the bike back to get the chain adjusted and they charged me £25 even though the bike had done less than 600 miles after its service! It took them three attempts to get the clock to work and to add salt to the wound I’ve just discovered that the service interval displayed on the dash has been programmed incorrectly! Not due July 24, year after I bought the bike but the 2nd March 24 when the bike is a year old! So if it hadn’t been for Total Triumph of Taunton my manufactures warranty would have been null and void!

I visit Bridge motorcycles fairly regularly, with my husband. We usually just go for a mooch around the bikes and clothing, then the cafe. The food served in the cafe is very good. Today we visited to see the new Speed 400. As usual, we were greeted with a cheery hello from Chris, and asked if we needed any help. This is a total contrast to two previous recent visits to Triumph dealers (Cheltenham and Taunton), where we weren’t so much greeted with a hello, let alone offered any help. So well done Bridge! Your customer service is excellent in all parts of your dealership.

Excellent service provided by Darren in the clothing department involving a complicated repair on a jacket. Easy to deal with, friendly and honest. Couldn't ask for more. Well done!

I have purchaced 2 motorcycles from Bridge, all my equipment and dealt with their customer service over the phone. I have never had a bad experience the last 4 years as a customer.

I recentely enquired about selling my bike, even though they were not buying at the time which was a shame, the lady who helped me cancel my service plan went above and beyond to help and put any anxieties at at ease. Thank you

Went out for a ride with some friends and decided to stop off at bridge motorcycles in Exeter to have a look at their bikes.
After a while we were all getting rather thirsty so we went into their cafe and I asked for a bottle of water. When the young lady serving me told me the price the water I nearly left it behind.
How on earth can you justify £1.50 for half a litre of water it is absolutely disgusting, it cost more than what petrol does.
We were all so flabbergasted we moved on and had lunch else where as we were definitely not going to order that there that's for sure.
Not sure we will even go back to be honest, shame really!

I have been to Bridge Motorcycles a few times in the last year and every one has been great. The first, a year ago, was to purchase my first bike. Dave Fullalove dealt with me and answered all my naive, stupid questions and was great. I have dropped in a few times since for a coffee and the service is always on point. Today, I returned again for a new helmet and was lucky enough to be looked after by Amy. She took the time to find my perfect size, didn’t complain when I said I was either a medium or large when she knew I was an xl, fitted my Cardo system for me and utterly brilliant. Thank you! 🙏🏻

Great guy’s. Very helpful and my bike feels really good having had a full service. Definitely recommend

I visited bridge motorcycles today with my son we rode up from Plymouth and spoke to several staff and were very pleasant and helpful.
My son asked about a dainese bag and the lady was more than happy to help.
Then we enquired about several bikes and they could not be more helpful and not pushy whatsoever.
We also visited the cafe and had some food and drink and all the staff were very friendly the food and drink was good.
Highly recommend this place excellent atmosphere and very friendly staff

I bought my first new motorcycle from here which was a MT-125 and had every service for that machine there over 12k miles on the bike and only ever had a few minor issue with the garage.

When I did my A2 I traded my bike in and bought a new bike from elsewhere and that was one of the worst mistakes I have ever made. There is alot wrong with the bike and the new dealer will not even answer their phone let alone provide me with a quote to fix the bike.

When I called bridge to get some new tyres I was immediately provided with a slot and where they fitted and balanced the tyres at a cheaper rate then most around. Not only that but they provided me with a free health check on the vehicle so I can work on fixing the bike up before its MOT.

When I upgrade my bike licence from A2 to the full A licence there is no doubt in my mind where I will be buying the bike from. The other dealers locally cannot hold a candle to the level so service and support they provide.

Very friendly helpful and efficient. Thank you

I recently enquiired about a used motorcycle in the showroom and had a discussion with their senior salesman. I asked if they would consider my machine in part exchange, provided full details and showed him around. We returned to his desk and he took all my contact details. He said he would look to see what sort of deal he would be able to offer and get back to me. I waited a week, two, three, then one of my mates said the machine was sold.
This is not how you do business. I have kept their business card so I can tell anyone who cares to ask exactly who to avoid....Shame..

Fantastic experience yet again buying another new bike from Chris Shorland at bridge!!! Hassle free and super fast!! Trust these guys, get down there !! 😎💪🏻🏁

Have bought bikes from Bridge and been there for servicing many times. Always professional service. Also purchased clothing and again always excellent customer service, I will continue to use for many years

Just bought my second Triumph from Chris Shorland at Bridge. Very helpful, nothing too much bother. Service department are faultless also, lovely helpful staff. Cafe is very good too.

Lee Antony, Dan, and the team at Bridge always go the extra mile to help customers before and after purchase of a new or used bike. If you buy a new bike, your bike comes with a lifetime guarantee as standard. Check them out. I recommend the coffee shop. I don't have any connection with Bridge. I just like that they have always looked after me post as well as pre purchase, and I have been a customer there for over 20 years. So this review is to say thanks to all at Bridge Motorcycles from me, Robert.