Brilliance.com Reviews 4,648

Amazing support, helpful and informative from start to finish.

I went through brilliance to purchase my seven year anniversary present and Santiago helped me every step of the way he gave me all my options. Listened to my needs and really nailed it. I am so happy with my diamond and my setting. Customer service was top-notch. Quality is phenomenal. I will definitely be back.

From customer support, to ordering and shipping, to the finished product the whole process was a breeze. The ring turned out fantastic and my now fiancé was extremely happy with the ring. Would recommend to anyone!

if you’re seeing this review, DO IT!!! i am beyond satisfied and AMAZED with my rings. i got the channel solitaire bridal set and my eyes can’t believe what they are seeing. it’s the most beautiful thing i have ever layed my eyes on. white gold, 1.5 ct diamond and i couldn’t be happier. i ordered on may 20th and received on june 15th. had some issues with fedex but that’s not on Brilliance.com, their customer service is amazing too. order the ring yall, you won’t be disappointed

Tom was AMAZING to work with. I love Brilliance. they truly go above and beyond.

Process was extremely simple and easy. Customer service was outstanding. I worked with Alan over a period of about 6 weeks. He was always patient and there was no pressure.

Simple, seamless, stress free. When I called for a rush, the support team actually was able to provide a bigger/better diamond for the same price to get the ring delivered to me on time. So grateful to the Brilliance team!

I ordered a custom engagement ring and I was blown away upon receiving it, it’s absolutely beautiful and stunning the whole team did a amazing job getting it done on time and getting it shipped out fast received it on the day they said it would be here I’m soo happy my fiancé love it almost made her cry I’m soo happy I found a place that goes above and beyond to make the customer happy if I could give a 10 star I would order from them you will not be disappointed thanks again I will always shop here moving forward for any jewelry or upgrades

My experience with Brilliance was fantastic from start to finish! Peter was an excellent source of knowledge. My ring arrived today and it is so beautiful! I am beyond happy! I can’t stop staring at it!

Gorgeous Ring!

I couldn’t be happier with this purchase. The ring is stunning, beautifully crafted, and looks amazing when worn. It’s even better in person than in the pictures. Truly pleased with it!

Also the staff is really nice and help me a lot and gave me updates during the whole process.

I would definitely recommend going with Brilliance. They have great pricing and good options for rings. The customer service is very good as well.

Took a little longer than was supposed to to ship but went smoothly, ring looks great and built well.

Love my diamond from brilliance! Exactly what I wanted.

Henry with Brilliance was incredibly helpful. He made my process and decision smooth and easy. Thank you so much for assisting me with such a big and beautiful decision.

The perfect ring. I cannot believe how perfect the ring came! It. Was. Perfect!

The quality, service, selection and value were better than the competition. They were very communicative throughout the process. I received what I ordered in a timely manner. It made the special day even more special. My new bride loves her rings! Yes, both wedding and engagement came from Brilliance! Five Stars!!!

I had an excellent experience working with Tom. He was extremely attentive, patient, and helpful throughout the entire process of purchasing my solitaire ring. He took the time to answer all of my questions and made sure I felt comfortable with my decision. What I appreciated most was that he even spoke Portuguese with me since I don’t speak English, which made the experience much easier and more enjoyable. His professionalism, kindness, and dedication to customer service truly stood out. Thank you, Tom, for all your help—I highly recommend working with him! ⭐⭐⭐⭐⭐

After doing lots of research among different companies (Blue Nile, Brilliant Earth, Rare Carat) - Brilliance comes out on top. Tom S was very knowledgeable, flexible, and supportive on helping me pick the perfect diamond for my partner. He did not pressure me to go with more expensive options despite my budget allowing for it. He was very friendly throughout the whole process. You cannot beat the value. The stone I selected with its specs would have cost thousands more at the other listed places. I fully recommend Brilliance to anyone looking for a diamond.

Excellent customer service. Pedro and Jane are very professional and helpful

Such a wonderful, stress-less, experience. If you are looking for jewelry and have no idea what you need to know. This is the place for you. Everything is so simple to understand, they are transparent about everything, and their customer service is TOP NOTCH. You will never be waiting long for a response. They even sent me pictures of the ring I designed which they didn't have to (I asked but was assuming they were going to say no). I was also updated at every single step of the process. Everything was too easy and then I got the ring--BEAUTIFUL! If this place doesn't have a 5/5 stars I would be surprised.