Brilliance.com Reviews 4,648

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing their rings as stunning, beautiful, and perfect, exceeding expectations. Many people highlight the outstanding customer service, noting helpful and knowledgeable representatives who assist with selections, pricing, and provide excellent communication throughout the ordering process. Reviewers also appreciate the competitive pricing, finding that they received great value and significant savings compared to other vendors, making high-quality items affordable. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with custom designs and timely delivery. However, some people were dissatisfied with issues related to product quality control, specifically mentioning defective backings for earrings and a stone that was not of the expected quality, leading to frustration with the resolution process. A few other people also felt that communication from customer care was lacking in these specific instances, causing delays and additional effort to resolve problems.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction and amazement with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpfulness of... See more

Price

Customers had positive experiences with price, often finding them to be fair, competitive, and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company

Wonderful quality, easy to use website, and overall just a great experience. I’m the type to do my research before purchasing anything big, and I’m glad I landed on brilliance for an engagement ring! Resizing was easy too. Their representatives, especially Jane, worked hard to make sure my order was tracked start to finish.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Great options for customizing. Great communication. Great shipping options for proper delivery. Quality beauty and packaging all great. Great experience.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was nothing short of…

My experience was nothing short of amazing. The website made it very clear and easy to find exactly what i needed to make the perfect ring for my wife! I will and have recommended this site to many of my family and friends!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy order

This was the best option price wise and it was such an easy experience to order from them. They were communicating the whole time which made it easy.

March 17, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic Company!

From beginning to end, Brilliance was a terrific company to buy an engagement ring from.

Customer service was excellent and I was given a huge discount at checkout that I did not expect. When there was a slight issue with the diamond I chose, they replaced it with a slightly better one without charging me extra. Communication was also great and I was always made aware of how my ring was doing and where it was. The ring arrived earlier than expected and it was packaged well. And the ring itself was absolutely beautiful!

There's literally not a single bad thing I can say about Brilliance. I will definitely be recommending this company to anyone looking for a ring!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I expected

It was more than I expected. I wanted to double check the engraving I requested and got response quickly. I had some difficulty with delivery because I wasn't home when they delivered so I changed pick up at a USPS location. They did regular check ins and updates to ensure I got it. Great customer service and very happy with the quality.

April 2, 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Asia. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

I was totally blown away

I was totally blown away. My wife has been asking for a 2k ring since we got married and gave her a 4K instead. The current lab grown prices are so low right now that I was totally blown away. The ring arrived and it truly was absolutely amazing clarity, and flawless. I was also tight on time and they delivered. Everything about a sight unseen purchase scared me. It was awesome all around.

January 1, 2026
Unprompted review
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Reply from Brilliance.com

Hi Edward! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

Brilliance was great

Brilliance was great! They were by far the best price. I got my order right around the time they said I would. I am very happy with them and would highly recommend them.

March 21, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

That is perfect! Thank you for choosing us, Luis!

Rated 5 out of 5 stars

Simply the best!!!

They were so smooth to work with. Easy to get ahold of. Efficient. The ring is better than we even imagined!!! My wife was shocked at the size and the price is literally unbeatable. They even switched the free gift for me so my daughter could have diamond earrings🥹

March 28, 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Blaine. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Ring of her dreams.

The website made the selection process so easy. Was able to order exactly what I wanted. The ring itself was gorgeous my fiancée loved it and is constantly getting compliments about how pretty it is.

May 2, 2026
Unprompted review
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Reply from Brilliance.com

Hi Daniel! We are so happy of your feedback on our website. Thank you so much for purchase and support!

Rated 5 out of 5 stars

My first experience with Brilliance and…

My first experience with Brilliance and it was top notch! My diamond expert was extremely helpful and patient while deciding on the perfect diamond. The ring craftsmanship was excellent and turned out beautifully. My Fiancée absolutely loved it. I would not hesitate to recommend Brilliance for your engagement ring purchase!

January 5, 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Robert. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Brilliance. The customer service was great and helped me pick out the exact ring I was looking for.

February 10, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We truly appreciate your kind words, Jake! We are thrilled to hear that the ring exceeded your expectations. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic group and I was very…

Fantastic group and I was very impressed with the level of detail.
The Rings are beautiful and the presentation and shipping are top notch
I would like to give a special thanks to Johnathon for his service and support

May 19, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Your feedback makes us very happy, Gilbert! Thank you so much for being one of our amazing clients!

Rated 5 out of 5 stars

Everything was great order came fast…

Everything was great order came fast and it was easy to order. The ring is perfect

May 1, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for choosing our ring for such a special moment. We're delighted to know you love it!

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