Brilliance.comReviews

4,652

•

4.9

Jewelry Store

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing their rings as stunning, beautiful, and perfect, exceeding expectations. Many people highlight the outstanding customer service, noting helpful and knowledgeable representatives who assist with selections, pricing, and provide excellent communication throughout the ordering process. Reviewers also appreciate the competitive pricing, finding that they received great value and significant savings compared to other vendors, making high-quality items affordable. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with custom designs and timely delivery. However, some people were dissatisfied with issues related to product quality control, specifically mentioning defective backings for earrings and a stone that was not of the expected quality, leading to frustration with the resolution process. A few other people also felt that communication from customer care was lacking in these specific instances, causing delays and additional effort to resolve problems.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their purchases,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction and amazement with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease and the helpfulness of... See more

Price

Customers had positive experiences with price, often finding them to be fair, competitive, and unbeatable... See more

Reviews shaping this summary

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

I worked with Janet at 9pm at night!! She was absolutely wonderful. I called in regarding my wedding band and she helped walk me through the whole process. Great customer service!

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more

Company details

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

3469 Boynton Beach Blvd. Suite 7, 33436, Boynton Beach, United States
866-737-0754
email@brilliance.com
www.brilliance.com

4.9

Excellent

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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All reviews

(4,652)

702 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 7, 2026

i got the most beautiful bracelet

i got the most beautiful bracelet ! it’s very nice and the price was very reasonable . My girlfriend loves it!

April 1, 2026

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Thank you so much for sharing your experience with us. Looking forward to serve you again!

Apr 6, 2026

The Brilliance team is amazing

The Brilliance team is amazing! From the creation all the way to it arriving at my doorstep. She loves the ring and keeps showing it off! I highly recommend.

March 6, 2026

Unprompted review

Apr 4, 2026

Beautiful diamonds, at first unsure but we love the diamond

The ordering experience was easy. My girlfriend picked the diamond she wanted. A rare champagne diamond. At first we were worried that the diamond might not look the way we expected. The delivery of the diamond also was a bit unclear, we were told it would take a few weeks, and there weren’t really clear updates, but my girlfriend called to check on the diamond and a few days later it arrived and it was perfect and she absolutely loves it.

December 11, 2025

Unprompted review

Apr 4, 2026

Great experience from beginning to end

Great experience from beginning to end. I got exactly what I wanted. Keep doing a great job.

January 15, 2026

Unprompted review

Apr 3, 2026

Beautiful ring!!

My fiancée loves the ring so much. It’s so beautiful. I was looking for a ring for a while but here you get your best money worth. Shipping was so fast!

November 12, 2025

Unprompted review

March 30, 2026

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Hi Laurie! We are so happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Mar 30, 2026

Great customer service

Great customer service! Fast response and delivery, my fiancé loves her ring

November 27, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Hi Tom! We're absolutely delighted to hear how much your fiancé loves the ring. We can't wait to assist you again with your future jewelry needs!

Mar 27, 2026

I ordered a loose diamond and it came…

I ordered a loose diamond and it came in fast and I had no problem with tracking or the delivery.

November 16, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

That is perfect! Thank you so much your purchase, Anthony!

Mar 27, 2026

Excellent customer service and support

Excellent customer service and support. Beautiful, quality jewelry.

December 10, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Mar 26, 2026

They were very responsive and helpful

They were very responsive and helpful. I was on a time crunch and they help expedite my order.

December 22, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Thank you for choosing us, Jackson!

Mar 26, 2026

Great product and support

March 26, 2026

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Thank you so much your purchase, Tyler!

Mar 25, 2026

I can’t say enough about the company

I can’t say enough about the company. Then only did they take the time to really walk me through the process and create an amazing engagement ring, but at 10000% made my fiancé’s day. Couldn’t have asked for a better team to work with an amazing prices. Highly recommend and will use multiple times.

November 26, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Thank you for your kind words, Bren. Your feedback is truly appreciated!

Mar 24, 2026

Excellent Quality

My ring is beautiful! Looks way more expensive than what was paid. The packaging was beautiful. The shipping was great. And customer service was wonderful.

December 29, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

Hi Holly! We're absolutely delighted to hear how much you love the ring. We can't wait to assist you again with your future jewelry needs!

Mar 24, 2026

Great ring

Great ring. Exceeded expectations!

December 15, 2025

Unprompted review

Reply from Brilliance.com

Apr 14, 2026

That is perfect! Thank you for choosing us, Joseph!

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