Brinkley's Estate Agents Reviews 207

Graham and James were always friendly and professional with really good communications. They were also really helpful at chasing other parties in the process such as solicitors!

Definitely recommend.

If I could leave 0 stars I would. Rude staff, no people skills, call the agency to be transferred and cut off, can never speak to anyone and when you do they have such bad tone and very rude.

Although we were purchasing the property and understood that Graeme had to have the best interests of the vendors in his sights; he was always professional, courteous and straight in all his dealings. he inspired trust and had a good handle on the details.

Graeme Gordon at Brinkleys in Wimbledon Park made our house selling experience very smooth. He was professional and thorough throughout the whole process, particularly in the final stages of exchange and complete. We had had a dreadful aborted experience 2 years ago with Loney Miller estate agents but Brinkleys were excellent to deal with.

Brinkleys handled the sale of our flat in a professional and timely manner and secured a sale in a very short time.

The flat I purchased was with Brinkley's. It wasn't a particularly complicated transaction as I was a cash buyer but James was very helpful and dealt with matters professionally and managed to get responses back from the vendor promptly whenever I asked for information.

I was the buyer of a property in the SW20 area marketed by Brinkleys recently. I am deeply impressed by Graeme's excellent handling of the property transaction. He responded quickly, is competent and chased diligently. There was a time when the transaction really came to a halt because of the seller's side, but Graeme reassured me that he is chasing regularly and indeed, with his help we could finally proceed and complete. He is also very competent about the smallest details - and if he has no knowledge of something, he tries to research the answer.

The purchase price was 13% below asking price, so don't hesitate to haggle the price down. The description was relatively accurate, however.

Overall a high quality service!

I can't recommend these guys enough as estate agents - they were very responsive, informative, and willing to help out how they could. When we had an issue with our internet due to previous tenants, Charlie was extremely helpful and really helped out. 5 stars!

Dhruvika is a very hands-on, helpful and considerate property manager. It is always a pleasure to communicate with Dhruvika and she is always happy to help with my queries. Thank you.

Dhruvika Patel has been a wonderful help during our move and helping us with all the property management. Definitely 10/10 service. Thank you!!!

Graeme was always attentive and available over what became a protracted sale due to months of delays over probate.
He followed up with the vendor on a regular basis and kept us informed. Graeme was unfailingly pleasant and helpful. We were delighted with the service

My boyfriend and I were searching for a 2 bed apartment in London. Suzy was very helpful in answering our questions and organising a viewing. When it was confirmed that we would be receiving the property, Suzy organised a second viewing so we could take pictures of the property as we forgot on the first viewing. Easily contacted and offered support while completing all the necessary documentation for then rental.

Suzy and Bradley were very good at helping me as a landlord, to get tenants. They communicated regularly and kept me updated. Suzy has been very good at offering advice pre and during the rental process. I am very happy with the outcome and hope to use Brinkley's in the future - as long as Suzy is still there!!

Suzy Browne was very helpful when it came to finding our new flat in Wimbledon. We were particularly impressed with her responsiveness to all our questions. It is rare that you find an agent with that level of dedication to her clients. Very much looking forward to continuing to work with her.
- Jacob and Noelia

Suzy Browne has been very helpful

Thank you Bradley for your help.
It was a good and smooth service. We were looking for a flat in a good area and the flat we found in Brinkley's was ideal for our needs.
Bradley helped us well to communicate with the landlord and other departments.
We are very happy with the outcome!

Whilst we've come to expect a pretty low standard of service as a tenant from London estate agents, Brinkley's have somehow managed to take the biscuit. Any prospective tenants, whilst they may have some good properties, think twice about renting through Brinkley's! The Head of Property Management, Ms Warid, is the most unpleasant person I've ever dealt with in a professional context. It all started when we moved in in January, having viewed the flat in a partial re-decorative state, when we arrived 2 of the 3 radiators in the flat weren't on the walls. When we called to ask what was going on we were told that there should be wall brackets in the flat to allow them to be put back on, and when we said there weren't any we were blamed for their loss by Ms. Warid. It took them 3 weeks to have the radiators put back on the walls, all the time we were having to use electric heaters to heat the house - we weren't offered and didn't receive any compensation for this. During that summer we noticed that the front and back doors were becoming warped as they were old and wooden. We raised this in the July, so that the issues could be addressed before the winter period. When we moved out in the following July this issue was still not addressed at all with Brinkley's and the Landlord claiming that they couldn't come to a decision on what to do and how the problem should be addressed - we weren't offered and didn't receive any compensation for the additional heating costs of essentially having holes in the door at the front and back. With a number of issues in the flat by the time February came around we were being told that Brinkley's were unable to contact the landlord to fix any issues and therefore they couldn't be done, this continued for another 8 weeks until in May we were issued by Ms. Warid with a Section 21 eviction notice as the property was to be sold. Clearly Brinkley's and the landlord had come to an agreement 2 months prior that they would delay any repairs so that the eviction notice could be made without further investment, which was done 8 weeks to the day before the period in which it could no longer be issued in the contract (the statutory minimum to the day). The house went on the sale market that day online, so clearly this was all pre-planned. After we moved out Ms. Warid advised us that we would be charged nearly £500 out of our deposit for cleaning (£175 for professional cleaning, we had already paid £140 for professional cleaning) and nearly £200 for painting of issues marked in the Check-Out report as wear and tear (light use mark on the wall, usage mark around door handle etc) - the landlord may have made this decision but clearly the estate agent was supportive / complicit and offered us no right of recourse despite our explanations aside from taking it up with the regulator (which we have). It is now over a month since we moved out and we have yet to see a single penny of our deposit - none of the contested or uncontested. Dhruvika, our property manager, was lovely, really helpful, making and effort and did her best in the circumstances - if only everyone else was more like her there. Tenants - you've been warned!
PS. Just to close this out, of the £500 that Brinkleys supported the landlord in trying to steal from us, £450 of this was deemed by the independent complaints body to be without merit. Brinkleys also emailed me after the above review to ask me to remove it, I asked them to provide any evidence that anything in my review was inaccurate and I would - they didn't respond to me email.

Suzie has been absolutely fantastic! I was struggling to find somewhere to live and Suzie found a place in a matter of hours. Unfortunately the landlord then decided not to rent, but Suzie contacted me straight away and had another place lined up. Within 24 hours she had the new offer agreed. I do not think there are enough words to describe how professional and efficient Suzie is. All I can say is she is a credit to the company.

I worked with Anne (B) from both a lettings and sales perspective. She went above and beyond in assisting me with the sourcing of contractors, obtaining competitive quotes and on a number of occasions doing a things herself. She cares about doing the right thing for the landlord, tenant, buyer or seller. If you get to work with Anne - lucky you. Thank you Anne.

Thank you Suzy for co-ordinating our entire move in process! You've been fantastic throughout and we're extremely happy with the place. Great estate agency and great service.