Excellent company, kept us informed at all stages. Great installation team James and John were efficient, knew their work and were clean and tidy. Thanks guys. Everyone whose seen our new flat roof a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish it was a very good service. Was told it would take around 12 weeks but due to it being done for an elderly vulnerable person and that his old door couldn’t be locked properly, the... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
Company replied
A huge thank you to Britelite for our new triple glazed windows. Andy was our first contact who was excellent, understood exactly what we wanted and started the process. Lee came next and measured... See more
Company replied
Company details
- Double Glazing Installer
- Aluminum Frames Supplier
- Conservatory Specialist
- PVC Windows Supplier
- Roofing Contractor
- Window Installation Service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Geoff and Liam made such a transformation to our home
Geoff and Liam worked not stop until completion. Very good workers, professional in their approach to work meticulous to detail. Kind to people with mobility issues having to negotiate stair lifts and other mobility aids. Unfazed at having to repeat technique for multiple locks.
Also Ian, surveyor, after leaving our home parked up and returned to level off sunken grass caused by his van. What a caring community sense he has.
George, design, also understood the problem of losing fine motor skills with age. Knowledgeable good understanding of functional fragility in the elderly and recommended accordingly.
March 6, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear about the positive experience you had with our team, Mrs Patient. We’re delighted that Geoff and Liam’s professionalism, hard work and attention to detail made such a transformation to your home. It’s also lovely to hear your kind comments about Ian and George, whose care, understanding and thoughtful approach clearly made a real difference throughout the process.
Your feedback means a great deal to us and we’ll be sure to share your kind words with everyone mentioned.
Kind Regards,
Britelite Home Improvements
Absolutely incompetent. We wouldn't trust them to put a tent up!
It's 4 months since we signed a contract with Britelite to install a conservatory. We've been chasing them almost weekly ever since to make progress. Today, we had our first visit on the installation "journey": a ground screw test.
Now it turns out that, for Britelite, this is just the start of placing orders for various components that need to come together to install this conservatory. So basically, nothing has happened for 4 months. With this rate of progress, it will not be done until December 2026!
Britelite is an appalling combination of overselling, zero project management skills and inadequate communication.
Starting again with another supplier is absolutely front of mind right now. And I'd bet that they'd get it done before Britelite will.
Perhaps they're great at double glazing but if you're after a conservatory, I would look somewhere else.
March 5, 2026
Unprompted review
The guys did a good job
The guys did a good job, very tidy, and didn’t stop till the job was done, very happy with them
February 20, 2026
Reply from Britelite Home Improvements
It’s great to hear you’re so happy with the installation, Sue. We’re pleased the team worked efficiently, kept everything tidy and saw the job through to completion to such a good standard.
Your feedback means a lot to us.
Kind Regards,
Britelite Home Improvements
Excellent service and we are very happy…
Excellent service and we are very happy with our new door.
March 2, 2026
Reply from Britelite Home Improvements
It’s lovely to hear you’re so happy with your new door, Judy. We’re delighted you experienced excellent service and that everything met your expectations.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
Extremely pleased with my door
From start to finish was very professional, the salesman was not pushy and listened to what we were after. We were informed of the process and on the day of installation the fitter took his time to make sure that the door was fully fitted with no issues. I highly recommend Britelite 10/10
February 23, 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new door, Ann. We’re delighted the whole experience felt professional from start to finish and that you felt listened to throughout the process. It’s great to know the installation was completed with such care and attention to detail.
We truly appreciate your recommendation and 10 out of 10 rating.
Kind Regards,
Britelite Home Improvements
The best door fitters
The best door fitters, great attention to detail and perfect finish.
February 23, 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you’re so pleased with your new door. We’re delighted the team’s attention to detail and high standards delivered such a perfect finish for you. Your kind feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
Fitting of conservatory
Rob was brilliant worked really hard clean and tidy new what he was doing turned up on time really pleased with his work
February 23, 2026
Unprompted review
Reply from Britelite Home Improvements
Thank you Stephen for your 5 star review.
We’re so pleased to hear you’re happy with your new conservatory and that Rob delivered such a professional service. We’ll be sure to share your lovely feedback with him.
Kind Regards,
Britelite Home Improvements
Very good window fitters
Very good window fitters. Worked hard and did a very good job. Windows look great. Neatly fitted.
February 19, 2026
Reply from Britelite Home Improvements
Thank you Donna for your fantastic 5 star review.
We’re delighted to hear you were pleased with the installation and that our window fitters worked hard to deliver such a neat finish. It’s great to know you’re happy with how the windows look.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Britelite Home Improvements
Fitting good but Purchase Process not the best! Mistakes made!
Friendly service and fitting was done well. Good guarantees and reputation in place.
Where they fell short is the confusion with the colour of the window. I chose a particular colour, which was stated in the contract but the end product was different. We were left dissappointed as the window looks out of sync with our existing windows.
There was also a payment mistake - whereby they took the entire payment upfront inadvertently rather than the agreed deposit amount. Which caused some inconvenience at the time.
Quite steeply priced as well but product looks of good quality so far.
Just need to do better with the pre sales and post sales process.
January 26, 2026
Reply from Britelite Home Improvements
Hi Mohsin,
Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the service and fitting, and we’re sorry for the issues you experienced with the window colour and the payment process. We appreciate you highlighting these points and will use your comments to improve our processes. Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Took more than 3 years to complete the…
Took more than 3 years to complete the job on my house. More than 60 visits and repairs, management not interested in resolving and not willing to explain to me reasons why it took so long . They even tried to fit window that was about 10 cm smaller - saying expanding foam will work, 8 attempts to install front door only and constant repairs of their own faults and much more failures! No chance to resolve issues with Ombudsman as they are not members of appropriate scheme. Careless, unprofessional, irresponsible. Stay away people
June 23, 2025
Unprompted review
Reply from Britelite Home Improvements
Hi Bogdan,
Thank you for your review.
While there were delays and a number of follow-up visits, these related to snagging items and subsequent change requests rather than incomplete works being left unresolved. The installation was completed, and all formally raised issues were investigated and addressed.
We cooperated fully with the relevant independent body in relation to this matter, and it has been externally reviewed.
Britelite remains committed to resolving concerns through its formal complaints process and in line with industry and regulatory standards.
Kind regards,
Britelite Home Improvements
Overall a brilliant service.
Overall a brilliant service.
Despite all the rain and constant issues with the weather, the guys managed to get the jobs done very quickly and excellent quality.
They didn't stop for a break, communicated directly with me very well and were very accommodating. Definitely recommend
February 19, 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you received such a brilliant service, Josh. We’re delighted the team worked efficiently despite the weather and delivered such high-quality results while keeping you well informed throughout. Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
The installation was done quickly and…
The installation was done quickly and efficiently. Carpets up the stairs were protected and everything was left clean and tidy.
February 16, 2026
Reply from Britelite Home Improvements
It’s great to hear the installation was completed quickly and efficiently, and that care was taken to protect your home and leave everything clean and tidy. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Helpful and friendly staff
February 23, 2026
Reply from Britelite Home Improvements
It’s great to hear you found the team helpful and friendly. Thank you for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
A new red front door,,,brilliant…
A new red front door,,,brilliant workmanship…fully recommend
February 16, 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new red front door and the workmanship. Thank you for your recommendation and for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
Great product & great service.
Geoff and Liam did a fantastic job installing our new windows and doors. Everything was done quickly and neatly, and they kept us updated throughout. They also helped with a few extra bits without any fuss. Highly recommend Britelite—top service from start to finish.
February 3, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear you were so pleased with both the product and the service. We’re delighted Geoff and Liam delivered such a neat and efficient installation and kept you well informed throughout. Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
Home extension
Rob, Dan and the rest of BRITELITE team doing a great job so far. Impressed with their communication, professionalism and quality of work.
February 20, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear you’re impressed with the communication, professionalism and quality of work so far. We’re pleased Rob, Dan and the rest of the team are delivering a positive experience. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
The process from start to finish was…
The process from start to finish was great. Karl the fitter was on time, tidy, polite and helpful.
February 16, 2026
Reply from Britelite Home Improvements
It’s wonderful to hear the whole process went so well for you from start to finish. We’re delighted Karl delivered such a tidy, punctual and helpful installation experience.
Kind Regards,
Britelite Home Improvements
quilt cover left with marks of filler…
quilt cover left with marks of filler in various places.,Front garden left messy needed sweeping.Debris left on roof.Porch left in messy condition.WHEN I CONTACTED bRITLITE WAS TOLD TO WASH TGHE BEDDING!
February 13, 2026
I'm extremely pleased with my new door…
I'm extremely pleased with my new door (thanks Andy). Every employee I've dealt with during the process has been very polite and friendly. It was built quicker than expected which was great. A couple of issues (hence 1 dropped star) which are/have been sorted out without any fuss or quibble. I would recommend this Company. The fitter was very very good btw......
February 16, 2026
Reply from Britelite Home Improvements
We’re pleased to hear you’re so happy with your new door and that the whole team made the process a positive one. It’s great to know any issues were resolved quickly and without fuss, and that the installation was completed to such a high standard. Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
The fitter turned up on time
The fitter turned up on time, laid down dust sheets and made sure everything was clean and tidy before he left. The whole experience was positive
February 16, 2026
Reply from Britelite Home Improvements
It’s great to hear the fitter arrived on time, took care to protect your home and left everything clean and tidy. We’re delighted you had such a positive experience.
Kind Regards,
Britelite Home Improvements
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.