Excellent company, kept us informed at all stages. Great installation team James and John were efficient, knew their work and were clean and tidy. Thanks guys. Everyone whose seen our new flat roof a... See more
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From start to finish it was a very good service. Was told it would take around 12 weeks but due to it being done for an elderly vulnerable person and that his old door couldn’t be locked properly, the... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
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A huge thank you to Britelite for our new triple glazed windows. Andy was our first contact who was excellent, understood exactly what we wanted and started the process. Lee came next and measured... See more
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Company details
- Double Glazing Installer
- Aluminum Frames Supplier
- Conservatory Specialist
- PVC Windows Supplier
- Roofing Contractor
- Window Installation Service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Excellent quality product and great…
Excellent quality product and great work ethics,
February 10, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the quality of the product and the standard of work carried out. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Quality product and good service
February 10, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with both the quality of the product and the service you received. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Windows installed within a couple of…
Windows installed within a couple of weeks of ordering. Very pleased with windows. You pay for the quality you get
February 11, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the quick installation and the quality of your new windows. We’re delighted you’re happy with the result. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Very efficient service
Excellent lead time. Just four weeks from ordering our new windows to fitting.
Good communication. Excellent fitting team ( Luke and James). Went over and above to get the work completed.
February 5, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the quick turnaround and clear communication throughout. We’re delighted Luke and James went above and beyond to deliver such a high standard of work. Thank you for sharing your experience.
Kind Regards,
Britelite Home Improvements
Honestly I would have given more
Honestly I would have given more, however the Experience dealing with Britelite from start to finish was remarkable, such professionalism is rarely found. WELL DONE ALL OF YOU
Mr,Mrs Faux
February 9, 2026
Reply from Britelite Home Improvements
We can’t thank you enough for such wonderful feedback. It really means a great deal to hear that your experience with Britelite stood out and that our team’s professionalism made such a positive impression. Your kind words will be shared with everyone involved — thank you again for taking the time to write such a generous review.
Kind Regards,
Britelite Home Improvements
Excellent new windows
Very pleased with my new windows. Not the cheapest on the market, but you pay for what you get. The installer, Lambi did an excellent job, ensuring there was a proper finish to the surrounds.
February 7, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with your new windows and the quality of the finish. We’re delighted Lambi delivered such an excellent installation. Thank you for your 5-star Trustpilot review.
Kind Regards,
Britelite Home Improvements
They keep their appointment as plan and…
They keep their appointment as plan and agreed .They also explained everything clearly no hidden price or agenda.The guy who did the windoy installation was very efficient and professional.And also when ever I called for enquiry their customer service and hep desk staff are very helpful ,They put you the right department .
January 28, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the punctuality, clear pricing and professional installation. We’re also glad our customer service team were helpful whenever you needed support. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the pricing, reliability and quality of the installation. Thank you for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
Geoff & Liam were super
Geoff & Liam were super. We had all our windows and most external doors replaced. This is the 2nd time we have used Britelite and we are not disappointed. Geoff & Liam arrived early each morning and put in a full shift to get our work finished. They took care to protect furniture and cleaned after each day. Great sense of humour. Assets to Britelite without a doubt.
January 20, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you were so pleased with your second experience using Britelite. We’re delighted Geoff and Liam delivered such a high standard of work while taking great care of your home — and keeping spirits high along the way. Thank you for your continued trust.
Kind Regards,
Britelite Home Improvements
A huge thank you to Britelite
A huge thank you to Britelite for our new triple glazed windows.
Andy was our first contact who was excellent, understood exactly what we wanted and started the process. Lee came next and measured up, very professional and knowledgeable. Finally came installation day with Geoff and Liam, two fantastic, hard working and pleasant installers. They worked non stop on both days providing us with the quality window installation that we were expecting from Britelite.
Next visit will be for a front door and patio doors.
I would certainly recommend Britelite to anyone.
Lynn Silvester
January 17, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear how happy you are with your new triple-glazed windows, Lynn. We’re delighted Andy and Lee supported you so well at the start, and that Geoff and Liam delivered the high-quality installation you were expecting. It’s great to know you’re already thinking about your next project with us. Thank you for recommending Britelite.
Kind Regards,
Britelite Home Improvements
Highly recommend the entire team!
Geoff and Liam did a fantastic job fitting 8 windows and a set of patio doors. They were friendly, hardworking, and very professional from start to finish. They kept everything clean and tidy and the quality of their work is excellent. I’m very pleased with the result and wouldn’t hesitate to recommend them.
Ray, who sold me the windows was an absolute pleasure to work with. He was charming, attentive, and gave me a really good price. He kept in touch throughout the process and even visited on the day of fitting to make sure everything went smoothly.
Lee the surveyor was great too. He was thorough, knowledgeable, and very professional. Highly recommend the entire team!
January 25, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear how pleased you are with the whole experience. We’re delighted that Geoff and Liam delivered such a high-quality installation, and that Ray and Lee supported you so well throughout the process. Thank you for your kind recommendation of the entire team.
Kind Regards,
Britelite Home Improvements
Happy with installation of new door
Pleased with the neat and tidy installation by Geoff & Liam.
January 19, 2026
Unprompted review
Reply from Britelite Home Improvements
Thank you for your feedback. We’re pleased to hear you were happy with the neat and tidy installation carried out by Geoff and Liam.
Kind Regards,
Britelite Home Improvements
A very good service from start to finish
January 20, 2026
Reply from Britelite Home Improvements
Thank you for your feedback, Mr Homer. We’re pleased to hear you had a very good experience from start to finish.
Kind Regards,
Britelite Home Improvements
Good knowledge salesman Good quality…
Good knowledge salesman Good quality product value for money
January 20, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the advice from our salesperson and found the product good quality and good value for money. Thank you for your feedback.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
Lovely to hear you’re happy with your choice and that the windows were just right for your home. Thanks for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
Great quality windows
Great quality windows at a very attractive price. The fitters were polite and professional. We’re extremely pleased with our new windows.
January 14, 2026
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with the quality and value of your new windows. We’re glad the fitters looked after you and delivered a professional installation.
Kind Regards,
Britelite Home Improvements
Start to finish this was a great service
From start to finish this was a great experience, the team was really supportive as we needed to replace a damaged door. The fitter Lambi did a really good job on the instal and helped make this exactly what I wanted. Thank you to the whole team every step of the way
January 12, 2026
Unprompted review
Reply from Britelite Home Improvements
We’re delighted to hear you had such a great experience from start to finish. It’s lovely to know the team were supportive and that Lambi delivered exactly what you were looking for. Thank you for sharing your feedback.
Kind Regards,
Britelite Home Improvements
We had to chase Britelite for a start…
We had to chase Britelite for a start date after sending all the relivant information to them.
Once installation started the guys were fantastic, from the groundworkers Lee and Frankie, erectors Luke and James all working through atrocious weather. Plastering and electrics were finished on the dates agreed.
Only fault was wrong coloured handles on windows but rectified promptly.
January 12, 2026
Reply from Britelite Home Improvements
Hi Sheron,
Thank you for your review. We apologise for the initial delay in confirming a start date, but we are pleased to hear that the installation team delivered a positive experience and that the issue with the window handles was resolved promptly. Your comments have been shared with the relevant teams as part of our ongoing efforts to improve our service.
Kind regards,
Britelite Home Improvements
Britelite we're as professional and…
Britelite we're as professional and friendly as always. Thank you.
January 8, 2026
Reply from Britelite Home Improvements
We really appreciate your 5-star review, Hazel. It’s lovely to hear you found the team as professional and friendly as always.
Kind Regards,
Britelite Home Improvements
Everything from salesman to fitter was…
Everything from salesman to fitter was great, I would not hesitate in recommending your company to anyone needing any of your products. Tony
January 8, 2026
Reply from Britelite Home Improvements
We really appreciate your 5-star review, Tony. It’s great to hear everything from sales through to fitting was such a positive experience, and thank you for recommending Britelite.
Kind Regards,
Britelite Home Improvements
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