British Corner Shop Reviews 

53,292
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of hard-to-find British goods, the user-friendly website navigation, and the remarkably fast delivery times to international destinations. Consumers note that orders are typically carefully wrapped and protected, ensuring everything arrives in excellent and fresh condition ready to be enjoyed. However, some customers also noted that certain delicate items like chocolates occasionally melted during warm weather transit or arrived slightly damaged. Some people were dissatisfied with high international shipping costs, unexpected handling charges, and additional customs fees that made purchases considerably more expensive.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive promptly and in great condition.... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Order

People report positive experiences with order, highlighting the quickness and ease of placing items in the... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with items arriving fresh and in... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly regarding overall costs. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping is very fast and everything being properly taken care from custom to delivery. It also offers varieties of goods which is great to make one stop shopping. Prices are reasonable, the only down... See more

Rated 4 out of 5 stars

Overall very pleased, however, due to heat spell chocolate items ordered were all melted. In addition delivery date originally quoted was not included nail next day by DHL.

Rated 4 out of 5 stars

I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and... See more

Rated 4 out of 5 stars

I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more

Company replied


Company details

  1. Supermarket
  2. Candy Store

Written by the company

British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.

British Corner Shop Details

Written by the company

Excellent Customer Service
You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
Fully Tracked Delivery
We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.

Guaranteed Delivery

Our packages are all fully insured.

Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given. As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(53,292)

1,094 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Melted chocolate and late delivery

After ordering chocolate to be delivered for a birthday I read on the website that the company has not found a way to ensure that the chocolate won't melt before delivery. You should be notified of this before placing an order not after or having to search the website to see that. Additionally, it says delivery is 1-2 business days after dispatch that wasnt the case for my order. My order was dispatched on the 5th of August and the order wasn't delivered until the 11th. I wouldn't order from them again.

August 5, 2026
Rated 4 out of 5 stars

I was amazed how quickly everything was…

I was amazed how quickly everything was delivered. The order made my husband very happy, who is British and has not been back in over 10 years. I thought this would bring a smile to his face and it did. My only and probably very important complaint is: melted chocolate.

I don't understand why you would send chocolate and NOT make sure it will no melt. Where is the common sense to shipping chocolate to a summer hot region like Southern California.

This aspect made me very sad despite my husband still enjoys it despite it's melted form.

August 18, 2026
Rated 5 out of 5 stars

I absolutely love and recommend …

I absolutely love and recommend British Cornershop for anyone that loves Brifish sweets, cakes etc. Everything I received was just amazing! The prices are absolutely wonderful and shipped so well that not an item was moved in the box! I will be buying again for Christmas! Thank you British Corner Shop for bring England closer to home!

November 24, 2025
Rated 1 out of 5 stars

Orded then ghosted

Ordered a week ago, was told delivery would be 1-3 days business days. After business day 4 with no correspondence i asked where my order was, however this email has gone unanswered. Poor business practice.

August 15, 2026
Unprompted review
British Corner Shop logo

Reply from British Corner Shop

Hi,

Thank you for your review, and we are sorry to hear that you felt your query went unanswered.

We do want to clarify that your email was received over the weekend when our customer service team were closed. Upon reopening on Monday, your query was responded to promptly, and we are pleased to confirm that this matter has now been fully resolved.

We understand how frustrating it can be to feel without a response, particularly when waiting on an order, and we apologise for any anxiety this caused. 

We hope the resolution was to your satisfaction and look forward to welcoming you back to British Corner Shop in the future.

The British Corner Shop Team

Rated 5 out of 5 stars

Just a wonderful company!

I ordered several items. They came incredibly well packaged. Not one dent on any can, all jars intact. And the product is stellar. Far away 'best by' dates. And super fast delivery considering how far the product traveled to get to me. Just a wonderful company!

August 12, 2026
Rated 5 out of 5 stars

Short of sending to Australia for it

Short of sending to Australia for it, this is about the only place I can buy Vegemite these days so 5 stars for that alone. Everything arrived safely and ahead of the promised delivery date. All goods were well wrapped and intact, even the large cake which was carefully boxed and bubble wrapped. I see they are no longer adding the name of the person packing the boxes which was always very helpful in case of issues with goods in transit, otherwise a 5 star delivery.

August 6, 2026
Rated 5 out of 5 stars

I love you folks!

The merchandise is absolutely as advertised, very carefully packaged, and has always arrived to me (in the US) in perfect condition and in a timely manner.

August 4, 2026

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