britishgardencentres.com Reviews 

263
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful nature of the staff, noting their attentiveness and professional service. Reviewers also enjoyed the food, describing it as delicious and of high quality, with good presentation. The selection of plants and garden items is often praised for its quality and variety. However, some people mentioned dissatisfaction with slow service and long waiting times. Consumers also reported issues with food quality, citing undercooked vegetables, poor ingredients, or dishes served cold and stale. Additionally, several reviewers found prices to be high, particularly for food, leading to concerns about value for money. Some reviewers were not happy with staff interactions, describing them as unhelpful, rude, or lacking proper training.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the friendliness, helpfulness,... See more

Product

Consumers find product quality to be ambiguous, with some expressing satisfaction with items like plants,... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting fantastic service and very... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be good and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stevenage garden centre is fairly local to us ...I popped in there (with my little dog) whilst waiting for my wife who was at the Lister Hospital, I ordered a sandwich & a pot of tea at the exorbitan... See more

Company replied

Rated 2 out of 5 stars

Poor quality food served slowly. Garden Centre had been taken over by Christmas Frenzy. Very disappointed with our visit today, firstly let down by the restaurant that took an age (40min) to bring o... See more

Company replied

Rated 2 out of 5 stars

After a refit at the Grantham store, I found the lay out to be cramped and chaotic. What was also extremely disappointing was the lack of Plant Based options in the restaurant; just the same old unima... See more

Company replied

Rated 2 out of 5 stars

Went to Bridgnorth centre today to buy some rope top edging - get 3 for £10, so good price, but for goodness sake how can anyone put out slabs that are absolutely caked in bird poo from end to end. W... See more

Company replied


Company details

  1. Garden Center
  2. British Restaurant

Written by the company

British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.


Contact info

2.9

Average

TrustScore 3 out of 5

263 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(263)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Playhatch Garden Centre

My recent visit for Levingtons Compost was for sale with a saving of £ 5.48 if buying 2 bags. I also found a coat at a greatly reduced price so I had a most successful visit. Ending with a most personable friendly member of staff at the till. Many thanks and a recommendation for the staff member named Annie G.

October 19, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you so much for the five star review - we are so glad that your visit was such a shopping success. We hope to see you again soon.

Rated 1 out of 5 stars

Very Disappointing Experience in Restaurant

I have been coming to this garden centre / nursery for over 38 years - now Tansley Barn in Matlock/ The restaurant has gone steadily down hill since being taken over by British Garden Centres. Today the Steak and Ale Pie (from the Specials Menu) was all but inedible. It was far, far too salty and the pastry was way below the usual standard. I have to say the vegetables were adequate and the carrots superb, but the rest was so salty it ruined the whole meal.

October 17, 2024
Unprompted review
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Reply from britishgardencentres.com

We are sorry to hear about your disappointing experience at our cafe. We take pride in our food quality and your feedback helps us improve. We'll certainly look in to this matter and strive to do better in the future. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Wimborne, Dorset Garden Centre Restaurant

This Garden Centre was aquired from Wyevale when they sold all their garden centre's. We go into the Restaurant regularly to have lunch as a family. Facilities are good and dogs are allowed in a separate marquee extension. Food is constantly excellent. Staff are friendly. Good choice on the menu and specials including vegetarian. Food always comes out quickly. Prices are average but more than made up for by the service and menu choice. Afternoon tea is by appointment and excellent.

October 9, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you so much for your five star rating and excellent review - we always welcome all feedback and your positive review is most gratefully received.

Rated 1 out of 5 stars

poor after service

Bought plant online. BGC sent me wrong plant. They would not refund or send me appropriate packaging to return a live (now larger) plant. They expected me to return in perfect condition at my own cost.

September 23, 2024
Unprompted review
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Reply from britishgardencentres.com

Hi Rob - we are sorry that you were sent an incorrect product - we would like to look in to this a little more for you - if you could please contact us on enquiries@britishgardencentres.com with a little more detail we can investigate it further for you.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, driver was helpful, friendly and unloaded the wood store safely.
Good value.

September 24, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you for your five star review. We are so glad that your delivery arrived on time and that our driver was helpful We hope to deliver to you again soon.

Rated 5 out of 5 stars

The delivery was in good time and…

The delivery was in good time and delivered by a very helpful man. The product was clean and easy to handle.

September 10, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you for your review. We are so glad that the delivery arrived within your booking time schedule and that you found our driver helpful. We hope to see you again soon.

Rated 5 out of 5 stars

Great service for a difficult customer

Great service for a difficult customer! We live outside the UK so we weren't a straightforward transaction. However, everyone we dealt with was so helpful and we received our table and chairs with the minimum of fuss.

September 11, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you for your great review. We are so happy that we were able to help you with a delivery outside of the UK, and that you are happy with your new table and chairs.

Rated 5 out of 5 stars

I received the gift card 2 days after I…

I received the gift card 2 days after I purchased it. This gift card is a Christmas present for my mum.

August 31, 2024
Unprompted review
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Reply from britishgardencentres.com

Thank you for your great review. We are glad that your gift card arrived promptly for your mums gift. We hope to serve you again soon.

Rated 2 out of 5 stars

Disappointing !!

I revisited a garden centre that I used to visit on a regular basis. Hadn’t been for a few months and was very disappointed with what I was greeted with.

I ordered the brunch omlette and the size of this food item had halved in size. Very very disappointing especially when the price had increased.

Will not be returning.

September 29, 2024
Unprompted review
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Reply from britishgardencentres.com

We appreciate your feedback regarding the size of your brunch omelette. We value your feedback and understand your disappointment regarding the portion sizes. We strive to provide the best service and food to our customers, and we'll certainly take your comments in to consideration. We hope to have the opportunity to try again in the future.

Rated 2 out of 5 stars

Irton garden centre breakfast

Irton garden centre breakfast. Very disappointing, eaten here a few times before but the other day we called in and it was inedible. Sausage sandwich clearly micro-warmed up sausages horrible bread, way way too much margarine … so disappointed, the coffee was so weak it may as well have been milk an water, complete waste of money.

September 16, 2024
Unprompted review
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Reply from britishgardencentres.com

Hi Chris and Simon. We are so sorry to see that you were disappointed with your meal and really hope that it doesn't put you off visiting us again in the future. We will pass this on to our management team and to the Restaurant team directly.

Rated 1 out of 5 stars

We ordered in store with a promised…

We ordered in store with a promised delivery within 2 weeks it’s now week 3 no delivery and no one seems to know where our order is or when it might be delivered. Call backs are promised when we ring the store but they don’t always happen.
£1300 of our money gone and nothing to show for it

August 12, 2024
Unprompted review
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Reply from britishgardencentres.com

Dear Cheri,

We are really sorry to hear this, if you could email us on enquiries@britishgardencentres.com with the centre and order details, someone will be in touch.

Many thanks

Rated 4 out of 5 stars

Simple to order

August 20, 2024
Unprompted review
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Reply from britishgardencentres.com

Many thanks for the kind review Lawrence. We are happy to hear that you found our order process straight forward. All the best.

Rated 1 out of 5 stars

Awful plants

We purchased what was described as trailing lobelia in blue and in white. Neither sorts were trailing, both sorts were short lived, and the "white" turned out to be pale mauve. In contrast, those we bought at the local pound shop were correctly described and are still going strong.

May 18, 2024
Unprompted review
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Reply from britishgardencentres.com

I'm so sorry to hear your Lobelia didn't make it. We'd be more than happy to offer you an exchange/store credit voucher if you return your plant to the store you bought it from with your receipt. If you'd like to discuss this further please email us on enquiries@britishgardencentres.com

Many thanks.

Rated 5 out of 5 stars

The staff are always friendly and there…

The staff are always friendly and there is always a good selection of plants

July 29, 2024
Unprompted review
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Reply from britishgardencentres.com

Thanks for your kind review, Michael. Really pleased to hear you enjoyed your visit. All the best from the team.

Rated 1 out of 5 stars

Hardly any of the many plants bought…

Hardly any of the many plants bought from last year have survived or reappeared. I have bought some of your plants this year for one more try.

August 19, 2024
Unprompted review
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Reply from britishgardencentres.com

I'm really sorry to hear the plants you bought haven't made it. We do offer a 1 year warranty on all hardy plants - see here for more information: https://www.britishgardencentres.com/shop/static/plants-policy.html

Please email us on enquiries@britishgardencentres.com and we will gladly discuss this further.

Rated 5 out of 5 stars

We have always loved Loxley garden…

We have always loved Loxley garden centre but now under new ownership British Garden Centres it is even better.lovely plants of every description lovely shopping area and a brilliant cafe.

August 16, 2024
Unprompted review
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Reply from britishgardencentres.com

Thanks for taking the time to write us a review, Janet! So pleased to hear you're still enjoying Loxley Garden Centre. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Bought some busy lizzies beautiful…

Bought some busy lizzies beautiful purple flowers and put them in planters and they have masses of flowers and am enjoying them friends admire them tell them they come from Irton garden centre thanks

July 23, 2024
Unprompted review
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Reply from britishgardencentres.com

Thanks for your kind review, Elizabeth! Delighted to hear you're happy with your busy lizzies. All the best from the team at Irton.

Rated 4 out of 5 stars

My experiences with British garden centres

HI
My last visit to your new aquisition Langlands garden centre was on the whole pretty good
My dislikes are you are to discontinue the sandwiches and cakes which are very popular in the walters snack bar and some of the main dishes in the main restaurant are not now offered
I have heard you are to start having to order from a board instead of going to the desk and looking at the food on offer
This sounds to me very like Macdonalds next door and I dont think it will bode well with your Langlands customers who have been loyal for years
Also why have you stopped the points system on my old Langlands card we used to mount them up until near Christmas and then cash them in
Otherwise so far nothing has changed a great deal but I hope it does not become like my local Whiteleys centre which is now a mere shadow of ots former self
Looks like big buisness is taking these family owned garden centres slowly but surely

August 11, 2024
Unprompted review
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Reply from britishgardencentres.com

Dear Martin. Thanks for taking the time to write such a thorough review. I appreciate your comments about the food/restaurant and have passed them onto the relevant team. Just to let you know, you can redeem your existing Langlands loyalty points until 31st December 2024. Thanks again for your review. All the best from the team at British Garden Centres.

Rated 5 out of 5 stars

Lovely morning at the garden centre got…

Lovely morning at the garden centre got all we needed for a very reasonable price and best of all went to have a coffee then fancied a bacon sandwich but unfortunately we were to late the breakfasts had finished but the lovely chef said he would do one for us how great was that

August 18, 2024
Unprompted review
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Reply from britishgardencentres.com

Thanks for the lovely review, Jill! So pleased you enjoyed your breakfast. All the best.

Rated 4 out of 5 stars

It has revived a good but depleting…

It has revived a good but depleting existing company but gladly has kept its hard working and loyal staff except the original cook
This center was renowned for it quiches but sadly the new cook isn’t providing the same good quality but the cafe staff are so good and hard working like they always were

August 17, 2024
Unprompted review
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Reply from britishgardencentres.com

Thanks for your kind words about our team, David. We'll take your comments on board about the food - appreciate the feedback. All the best.

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