Stevenage garden centre is fairly local to us ...I popped in there (with my little dog) whilst waiting for my wife who was at the Lister Hospital, I ordered a sandwich & a pot of tea at the exorbitan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor quality food served slowly. Garden Centre had been taken over by Christmas Frenzy. Very disappointed with our visit today, firstly let down by the restaurant that took an age (40min) to bring o... See more
Company replied
After a refit at the Grantham store, I found the lay out to be cramped and chaotic. What was also extremely disappointing was the lack of Plant Based options in the restaurant; just the same old unima... See more
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Went to Bridgnorth centre today to buy some rope top edging - get 3 for £10, so good price, but for goodness sake how can anyone put out slabs that are absolutely caked in bird poo from end to end. W... See more
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Company details
Written by the company
British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.
Contact info
United Kingdom
- www.britishgardencentres.com
2.9
Average
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Always a great selection of plants
Always a great selection of plants, prices are ok, and the staff are always friendly and helpful. Perfect for bus passengers, as the bus stop is right outside.
August 12, 2024
Unprompted review
Reply from britishgardencentres.com
Thanks for your kind review, Vivian - so pleased to hear you had a nice time and picked up some lovely plants! We look forward to seeing you again soon.
Delivery spot on and so well packed
Delivery spot on and so well packed. Water feature is so realistic and fantastic. Great purchase!!
August 5, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Cliff,
So happy to see our services performing their best and our products great! Thank you and I hope your future orders are just as smooth.
Kind regards
The quality of the product is really…
The quality of the product is really good.
It took a little bit of time to assemble but it was enjoyable, as we are really happy with our acquisition.
July 12, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Pamella,
So happy to see our products exceeding standards, thank you for your kind words. We hope any future orders are just as enjoyable!
Kind regards.
Great product beware delivery
Great product of good quality.
But beware delivery which is on pallet 3 large heavy boxes circa 9 foot high shrink wrapped. Not manageable for elderly, those with mobility issues or individual households. This is ridiculous for a domestic delivery.
July 4, 2024
Unprompted review
Went to chapel garden centre to buy…
Went to chapel garden centre to buy washed gravel it’s said on price 3 for £10 and we wanted 6 bags so when we got to check out the lady said it was 6 bags for 30 pound we told her the big label said 3 bags for 10 pound so she went to check and said wrong label had been put on.but still left this label on 3 for £10 so had to pay £30 for six.
July 28, 2024
Unprompted review
Reply from britishgardencentres.com
Dear George, I'm really sorry to hear this. Please could you send us a quick email on enquiries@britishgardencentres.com and someone will be in touch. Kind regards.
Kingston, Lewes. Great food, friendly staff!
Incredible garden centre with friendly and helpful staff. The food is incredible, and always well prepared. Clean and great selection in the restaurant and shop, also a small but well set out children’s soft play which is always clean and the kids enjoy.
July 26, 2024
Unprompted review
Reply from britishgardencentres.com
Thanks for taking the time to write such a kind review, Chelsea! So pleased to hear you and your kids enjoyed your visit. We look forward to seeing you again soon. All the best from the team at Lewes.
Wolseley garden centre Rugeley was…
Wolseley garden centre Rugeley was scruffy and disorganized all the attention seemed to be focused on the dining area although the last time I ate there the glass topped tables were in need of a deep clean.
It used to be well managed friendly and a pleasant place to visit.
July 22, 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Patricia,
So sorry to hear about your experience with Wolseley. Your comments will be passed across to the relevant management teams for improvements. We do hope you'll give it another try and visit again soon.
Kind regards.
Got all the products I wanted and the…
Got all the products I wanted and the staff on the tills were very helpful I am disabled and the staff allowed me to come in the exit door to save me a long walk round the centre and the young lad carried all my goods to my car
Thank you K
July 12, 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon,
Thank you for your kind words, it's so good to see our team making your visit fantastic! We will pass your praise across to the relevant team! We hope to see you again soon.
Kind Regards.
Relaxed cafe, Good Products, Lovely staff
We found the cafe relaxing, the staff really helpful and pleasant.
The gardening products we were looking for were easy to locate and at a good price.
The plant sale prices were also good value and healthy having clearly been looked after.
July 24, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Neil,
So glad to see our team makes your visits enjoyable! We take pride in keeping our plants happy and healthy so that they thrive in your gardens too!
We hope to see you again soon,
Kind Regards.
Miserable unhelpful staff
Miserable unhelpful staff. Staff avoiding customers.
July 13, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Mandy,
So sorry to hear about your experience in our centre. Can we ask that you email in with reference to this review with which centre you visited so improvements can be made. Our email is enquiries@britishgardencentres.com.
Kind reagrds.
Afternoon tea…
Just been to the restaurant for afternoon tea, although the food was nice I was quite disappointed about having to pay full price for our cappuccinos as expected to pay for upgrades as it only came with filter coffees but not full price for them.last time we had afternoon tea here we were allowed to have cappuccinos in with the price and free top ups.so instead of the £59 it should have cost it ended up being £74
July 24, 2024
Unprompted review
Reply from britishgardencentres.com
Good Morning Marion,
Thank you for your feedback with our afternoon tea, we take these comments to heart for vital improvements to everyones experiences. This will be passed onto the relevant teams.
Kind regards.
Centre very well stocked
Centre very well stocked - assistants pleasant and helpful. Restaurant refurb superb new tables and seating excellent - quick service wide choice of food. We visit usually around once weekly - wouldn't go anywhere else.
July 24, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Robert,
Thank you for the review, so glad to see our team makes all of your visits welcoming and enjoyable! We hope to see you again soon.
Kind Regards.
Reply from britishgardencentres.com
Good Afternoon Florence,
So sorry to hear about your experience with our Plants. We strive to get the best value and quality plants from our suppliers and its sad to see this let down. Your feedback will be passed across to the appropriate team.
Kind regards
I frequently visit your restaurant in…
I frequently visit your restaurant in Braintree which is excellent but wish that you would change your menus as am getting fed up with the same things. I appreciate that this is not easy.
July 16, 2024
Unprompted review
Reply from britishgardencentres.com
Hi,
Thank you for your review, so glad to see you enjoy visiting often!
I'll pass your comments across to the Restaurant team to help keep the menu fresh and exciting! We hope to see you again soon.
Kind regards.
Went to Kingston Sussex
Went to Kingston Sussex. The tables were sticky( I cleaned them myself with sanitiser) the windows were filthy you could hardly see out of some, and one member of staff smelt so badly it permeated throughout the restaurant.
Couldn’t find a manager to point these criticisms out.
July 21, 2024
Unprompted review
Reply from britishgardencentres.com
Good Afternoon Janet,
I'm sorry to hear about your experience in our garden centre. Your feedback and unpleasant experience will be passed across to the relevant management team so that this does not happen again. Your feedback is invaluable and this will be improved upon.
Once again, terribly sorry about your experience. I do hope you will try the restaurant again in the future.
Kind Regards.
I found exactly what I needed and the…
I found exactly what I needed and the delivery time was exceptional
June 22, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Jan,
Glad to hear it! We hope any future orders are just as smooth.
Kind Regards.
Prompt service
Prompt service, delivered to our daughter in law who was made up with the gift voucher, will recommend.
As an aside, I don't want to be bothered with signing on with this or that nor codes and so on, etc, I just want to leave a review. This spoilt an otherwise good experience.
July 15, 2024
Unprompted review
Reply from britishgardencentres.com
Thanks for taking the time to leave a review, Ian. I completely understand. All our emails have an unsubscribe link you can click at the bottom. Alternatively, feel free to send us a quick email on enquiries@britishgardencentres.com and we will remove you from our mailing list. Thanks again.
The gift card came in plenty of time…
The gift card came in plenty of time Soper and efficient will definately use again
June 21, 2024
Unprompted review
Reply from britishgardencentres.com
Really pleased to hear, Paula! Thanks for taking the time to leave us a review. All the best.
Bought some lovely plants to add a bit…
Bought some lovely plants to add a bit more colour to my garden from the great display on show.
July 4, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Robert,
We strive to keep our plant sections happy, healthy and diverse so that any garden can flourish in all colours.
We hope they continue to thrive in your garden,
Kind Regards.
Plenty of choice with quality plants…
Plenty of choice with quality plants and friendly assistants
July 3, 2024
Unprompted review
Reply from britishgardencentres.com
Hi Carol,
Thank you for your kind words to our team. We always aim to keep out plants happy, healthy and in a great selection so that every garden can flourish.
We hope to see you again soon,
Kind Regards.
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