Very happy with the help that British Gas electricians gave me after I lost power. 3 visits to investigate and find the sockets and provide remedial works to get me completely working. Each time, the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We had a new boiler fitted by Stephen and Declan and they were friendly and efficient throughout. They fitted everything with ease and disruption was kept to the minimum. Stephen then went about solvi... See more
Company replied
Quick response - same day - for boiler leak. Booked engineer on the BG App at 4am when the leak was discovered, arrived at 2pm. Issue sorted and optional extra put in place to avoid similar future occ... See more
Company replied
Excellent service - same day appointment for a faulty boiler. Parts ordered - returning next day to fit them. Boiler now working. Engineer warm, friendly and efficient. Exceeded my expectations. I no... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
351K reviews
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Been wrongly charged by British Gas
Been wrongly charged by British Gas? You’re not alone which has impacted people'scredit scores. There's 1000s of people this has been done to. The way britishgas treats it's customers is absolutely shocking. Check it out online now to see for your self. These people at britishgas are idiots. Not everyone has social media
August 7, 2026
Unprompted review
Reply from British Gas
Hi Chris,
Thank you for taking the time to share your review.
We're sorry to hear that you've been left feeling this way. We understand how concerning billing and credit-related issues can be, and we appreciate that this has caused frustration.
If you've experienced a problem with your account, we'd like the opportunity to look into it further. Please contact us via our social media channels with your details, and our team will be happy to review your concerns and provide support.
Kind regards,
Peter
British Gas 💙
They were friendly helpful and efficient
They were friendly helpful and efficient
August 6, 2026
Unprompted review
Reply from British Gas
Hi Nancy,
Thank you for your fantastic review! 😊
We're delighted to hear that you found our team friendly, helpful, and efficient. 🌟 It's wonderful to know you had such a positive experience with us.
Thank you for taking the time to share your review. 💙
Kind regards,
Peter
British Gas 💙
Excellent engineer
Excellent engineer knew his job very pleasant and helpful
August 7, 2026
Unprompted review
Reply from British Gas
Hi Suzanne,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear that the engineer provided excellent service and that you found them pleasant, helpful, and knowledgeable. 🔧✨ It's great to know their expertise and friendly approach made such a positive impression.
Thank you for taking the time to share your experience and for awarding us 5 stars. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
They are legal scammers
They are legal scammers, I don't recommend them for anyone.
I recently moved into a new home and my previous Tenant was with british gas, I literally moved my (Gasand electricity) into a new supplier and still British gas came back to me with a bill which I must pay!!! I wasn't with them at all not even for a day!!Ridiculous!! Plus they are really hard to get in contact to when you call them. Find other suppliers if you don't want to be scammed !!
August 7, 2026
Unprompted review
Reply from British Gas
Hi Burhan,
Thank you for taking the time to share your experience.
We're sorry to hear about the frustration this situation has caused. We understand how concerning it can be to receive a bill when you believe your supply was transferred to another provider straight away after moving into your new home.
We'd like the opportunity to take a closer look at this for you. Please contact us via our social media channels with your account details, and our team will be happy to review the bill and explain any charges that may have been applied.
Thank you for your feedback.
Kind regards,
Peter
British Gas 💙
They have attended really quickly and…
They have attended really quickly and been lovely - sorted things out and kept me fully aware of what they were doing or needed to do.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Michaela,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear that we were able to attend so quickly and that the engineer was friendly and helpful throughout. 🔧✨ It's great to know that everything was sorted for you and that you were kept fully informed every step of the way.
Thank you for taking the time to share your experience and for awarding us 5 stars. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
British Gas are here for you
The engineer carried out the boiler service in a very professional manner, he left no mess whatsoever and explained the service procedure in an understandable manner, he was very polite and had great care for my home.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Bernard,
Thank you for your fantastic feedback! 😊
We're delighted to hear that the engineer carried out your boiler service in such a professional manner. 🔧 It's great to know that everything was explained clearly, your home was treated with care, and the work area was left clean and tidy.
Providing a knowledgeable, respectful, and high-quality service is something we take great pride in, so it's wonderful to hear about your positive experience.
Thank you for taking the time to share your feedback. 💙
Kind regards,
Peter
British Gas 💙
The representative from British Gas…Boiler Replacement
The representative from British Gas called to advise on a new boiler, he’s was on time new the product and was able answer all my questions.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Peter,
Thank you for your fantastic feedback! 😊
We're delighted to hear that the British Gas representative arrived on time, had excellent knowledge of the product, and was able to answer all of your questions clearly. 🌟 It's great to know you received a helpful and informative service.
Thank you for taking the time to share your experience. 💙
Kind regards,
Peter
British Gas 💙
Arrived ahead of time
Arrived ahead of time, after phoning to confirm. Courteous, helpful and fixed problem.
August 7, 2026
Unprompted review
Reply from British Gas
Hi, SB 4
Thank you for your fantastic feedback! 😊
We're delighted to hear that the engineer arrived ahead of time after calling to let you know, and that they were courteous, helpful, and able to resolve the problem for you. 🔧✨
Thank you for taking the time to share your experience. We're pleased we could help. 💙
Kind regards,
Peter
British Gas 💙
The engineer who fitted the smart meter…
The engineer who fitted the smart meter was very efficient, he also explained how we could save energy.
August 6, 2026
Unprompted review
Reply from British Gas
Hi Ellen,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear that the engineer who fitted your smart meter was efficient and took the time to explain how you could save energy. ⚡🏡 Providing helpful advice alongside great service is something we really value.
Thank you for taking the time to share your experience. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
I was very impressed by the sales…
I was very impressed by the sales advisor, he was polite, personable, very clear with his knowledge and explanations and not at all pushy. I was given a file with all the info I need clearly displayed. I am 100% satisfied and just waiting to discuss it with my partner before I go ahead.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Lina,
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear how impressed you were with the sales advisor. It's great to know they were polite, personable, knowledgeable, and took the time to explain everything clearly without any pressure. 🌟
We're also pleased that the information provided was clear and easy to follow, helping you feel confident in your decision. Thank you for sharing that you're 100% satisfied with the service you've received so far.
We really appreciate you taking the time to share your experience. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
The engineer Michael is always very…
The engineer Michael is always very helpful tells you exactly what he’s doing and his work is phenomenal , would recommend
August 7, 2026
Unprompted review
Reply from British Gas
Hi JW,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear that Michael is always so helpful and takes the time to explain exactly what he's doing. 🔧✨ It's wonderful to know that his work has been consistently phenomenal and that you've had such positive experiences with him.
Thank you also for your recommendation. We really appreciate you taking the time to share your review. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
Great service from BG
The engineer was polite respectful and willing to work with me to carry out his job servicing the boiler , he was thorough and efficient . I would recommend British Gas for your system cover .
August 7, 2026
Unprompted review
Reply from British Gas
Hi Maggie,
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐ 😊
We're delighted to hear that the engineer was polite, respectful, thorough, and efficient while carrying out your boiler service. 🔧✨ It's great to know that he worked with you throughout the visit and made the experience a positive one.
We're especially grateful for your recommendation of British Gas and our system cover. Thank you for taking the time to leave such a fantastic 5-star review and share your experience. 💙
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
My bill went £ -1.08 and electricity…
My bill went £ -1.08 and electricity went off .
I was in Hospital in emergency and had 4 kids at home and my spouse came from major surgery.
For only £ 1 they took my electricity off.
Just a shame
August 6, 2026
Unprompted review
Reply from British Gas
Hi Muhammad,
We're so sorry to hear about what happened, especially while you were dealing with a family medical emergency. We can only imagine how stressful that must have been. 💙
Please reach out to us via our social media channels so we can take a closer look into this for you and better understand what happened.
Kind regards,
Peter
British Gas 💙
The engineer was extremely pleasant and…
The engineer was extremely pleasant and helpful he knew what he waa doing and did a good job on my boiler
August 7, 2026
Unprompted review
Reply from British Gas
Hi Denise,
Thank you for your fantastic feedback! 😊
We're delighted to hear that the engineer was extremely pleasant, helpful, and knew exactly what he was doing. 🔧 It's great to know the work on your boiler was completed to a high standard and that you had such a positive experience.
Thank you for taking the time to share your feedback. 🌟
Kind regards,
Peter
British Gas 💙
The engineer was very skilled.
The engineer was on time: polite, very knowledgeable and explained everything.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Alan,
Thank you for your fantastic feedback! 😊
We're delighted to hear that the engineer arrived on time, was polite, knowledgeable, and took the time to explain everything clearly. 🔧👍 It's great to know you were happy with the service you received.
Thank you for taking the time to share your experience. 🌟
Kind regards,
Peter
British Gas 💙
Excellent service from British gas
The engineer Jason from British gas was excellent explained everything he did would recommend
August 7, 2026
Unprompted review
Reply from British Gas
Hi,
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that Jason provided excellent service and took the time to explain everything clearly. 🔧😊 Thank you also for your recommendation, it means a lot to us. 🌟
I'll be sure to pass your kind words on to Jason. 👏
Kind regards,
Peter
British Gas 💙⭐⭐⭐⭐⭐
The engineer was excellent
The engineer was excellent, patient and clear with explanations and options
August 7, 2026
Unprompted review
Reply from British Gas
Hi David 😊🌟
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that the engineer was excellent, patient, and took the time to clearly explain everything, including the options available to you. 👍🔧😊
Providing clear advice and great customer service is really important to us, so it's wonderful to know your engineer delivered such a positive experience. 💙✨ Thank you for taking the time to share your review and recognise their hard work. 🙌🌟
Kind regards,
Peter 😊💙⭐🔧🏡⚡⭐⭐⭐⭐⭐
Great service from British Gas always…
Great service from British Gas always confident that all taken care of ...
August 7, 2026
Unprompted review
Reply from British Gas
Hi Phyllis 😊🌟
Thank you so much for your lovely 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you've always received great service from British Gas and that you can feel confident everything is taken care of. 👍😊
Knowing that we've given you peace of mind means the world to us 💙. Thank you for taking the time to leave such a fantastic review and for your continued trust in our team 🙌✨
Kind regards,
Peter 😊💙🌟🏡⚡🎉⭐⭐⭐⭐⭐
Efficient
Efficient, polite, informative, respectful and helpful British Gas engineer.
August 7, 2026
Unprompted review
Reply from British Gas
Hi Jane,
Thank you for your fantastic review! 😊
We're delighted to hear that your British Gas engineer was efficient, polite, informative, respectful, and helpful. 🔧✨ It's great to know they provided the high standard of service we always aim to deliver.
Thank you for taking the time to share your experience. 🌟
Kind regards,
Peter
British Gas 💙
Professional service and pleasant manner
Professional service and pleasant manner
August 7, 2026
Unprompted review
Reply from British Gas
I'm so glad you've had such a positive experience Nigel 👍Thanks for the great review, Mel
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