BritishTV Anywhere Reviews 53

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Stay clear doesn’t activate you subscription used them for years and now just don’t even respond or activate your subscription use WatchVPN it’s amazing and miles better. After years of great service... See more

Rated 5 out of 5 stars

I have tried many proxy and VPN services to watch UKTV abroad but none of them offer the same speeds, reliability, customer support or prices that British TV Anywhere offer. I tried 24 hours, worked g... See more

Company replied

Rated 1 out of 5 stars

Have been using BTVA since 2012. Generally very good ( in the earlier years queries were responded to ). 2 weeks ago access to bbc i player and Itv hub no longer possible even though vpn is showing... See more

Rated 1 out of 5 stars

I have used BTVAVPN for several years and it has been excellent. Suddenly in June it stopped working although my vpn shows I’m connected! I have sent several messages to them which remain unreplied.... See more

Company details

  1. TV store

Information provided by various external sources

Watch British TV from anywhere in the world using our low cost service. Never miss your favourite television programme ever again using iplayer or on demand catch up service combined with our software and links.


Contact info

1.8

Poor

TrustScore 2 out of 5

53 reviews

5-star
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Rated 5 out of 5 stars

Where are YOu??

i have been with BTA for 8 years.ON the 18th of this month the service stopped working I tried every thing they recommend ( clearing history of exploration and cookies , changing server and still nothing) I wrote to distressed Tickets to BTA and so far today 23rd of June, I haven't heard anything from BTA

June 23, 2021
Unprompted review
Rated 1 out of 5 stars

I after paying for a months…

I after paying for a months subscription and following slightly painful process I just couldn’t get it to work. I sent a message to the help desk and didn’t see any reply. My IT skills are such that I need a more straightforward solution.

June 19, 2021
Rated 1 out of 5 stars

Extremely poor service as soon as something goes wrong.

I had been using BritishTV Anywhere since 2012, although I must now admit that the customer support is quite poor compared with most other services, such as Surfshark, which I use now and where you can chat anytime with experts that won't disappear until they fix your BBC iplayer access (BBC is always the toughest one to get, ITV and Channel 4 are less challenging).
Anyway, over the last 3 months, it has been impossible to watch BBC iplayer, and the advices available on the site or via tickets are very basic (as has been the case for years). Nobody from British TV Anywhere has contacted me a single time to help.
Cancelling the service is also a nightware: I would discourage anyone to set up an auto-renewal (e.g. yearly payment), because there is no way to deactivate this option on the website. I have now been forced to change my credit card in order to make sure that British TV Anywhere is not taking money from my account in the future, since they are simply ignoring me and since they cannot be contacted by phone (I have been trying to cancel this service for months).
British TV Anywhere is absolutely horrible as soon as something goes wrong.

June 13, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere


Dear Mr. Guillemant

Please be sure that we won't charge your card automatically, simply because we can't do this design (we're not using Paypal's subscription model).
The service was and always will be provided on a "pay as you go basis".

Since you have been our customer since 2012 and you're not happy anymore with the service I refunded your last payment (59.99 eur) in full.

Regarding the issues you have (based on other tickets) - the main problem is that you were using the same VPN server 1018 for years and looks like you never tried other VPN servers, while you should have give it a try. Key moments "clear cookies and if it doesn't work - connect to another VPN server".

As for the situation - you're absolutely right that we could have better support.

Thank you!

Kind regards,
Ned Baker
Customer Service

Rated 1 out of 5 stars

I have paid but can’t access the…

I have paid but can’t access the service!

May 29, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Dear Melanie,

Seems that you do not check your mailbox since your ticket got a reply within 2h 17 min after it was created, but you never tried what was suggested and rated us with 1 star!

Your payment was refunded in full (6.99 eur)

Thank you!

Kind regards,
Ned Baker
Customer Service

Rated 3 out of 5 stars

Used BTVA in Portugal

Used BTVA in Portugal, all channels were good for a while then we could not access BBC at all, did all the things suggested by the help people

February 10, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

Rated 5 out of 5 stars

Great service easy to understand…

Great service easy to understand instructions
A great way to keep your accounts safe and watch all British Tv and Satellite programs
😀😀😀👍👍👍

February 8, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

Rated 3 out of 5 stars

I found a lak of assistance because…

I found a lak of assistance because your answers are automatic in 99% and they don't go to the point. Another problem is that with Mac operative sistem the connection with your server goes off very often. I've been subscribing your service already for several years and I hope your staff will be able to solve the Mac problem. For the other services you score 5.

February 8, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

Rated 4 out of 5 stars

I have been using British TV Anywhere…

I have been using British TV Anywhere since 2014. Everything has been going smoothly except when there is a very occasional problem I would suggest you inform users of the problem and write to them when it is resolved. Recently there was a problem which was resolved in a day or so but no one informed the users so you have to try and see if it works or not. Would recommend British TV Anywhere.

January 31, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

Rated 3 out of 5 stars

Good service once you’re on.

I have had to get a techie friend to sign me up a few times as I find it quite confusing....there seems to be two different passwords...anyway, he manages it somehow. I sent a help request once when I couldn’t get connected but got no reply. Long time ago now. All has been ok ever since and provided I can get decent WiFi, the system works.

January 28, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

Rated 4 out of 5 stars

Good service

Does what it says. No probem. Been using them for over 4 years

January 27, 2020
Unprompted review
BritishTV Anywhere logo

Reply from BritishTV Anywhere

Thank you very much for the feedback!

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