Brixly - Cloud and Reseller Hosting Reviews 1,341

fantastic service 5/5 the performance of our websites has improved massively since brixley moved our sites over from Krystal. plus its cheaper and support have been great.

highly recommended

Honestly, stop using the massive corporate hosts. Brixly actually cares if your site goes offline. Support is brilliant and personal.

Brixly turned a £3.95 invoice into three suspensions, contradictory advice, an admitted internal ticketing failure, a broken written assurance, a broken payment process, hours wasted chasing them, websites down, email down, and customers locked out.

I’ve been with Brixly since 2019 and even left them a 5-star review in 2021 which I've now deleted, because their support used to be excellent.

Not now.

They suspended my hosting account three times over that £3.95 invoice. My websites went down, my email went down, and my customers could neither access my sites nor contact me.

I was first told not to pay manually because the Direct Debit was in progress and might be taken twice. Then I was told the Direct Debit had actually failed and I should pay manually. When I replied simply to ask which instruction was correct, my message was missed because Brixly had incorrectly marked the ticket as “Answered.”

A senior support engineer then confirmed in writing that the hosting would remain active until 17 March.

They suspended it again on 15 March anyway.

I was then told to pay manually, only to find their billing system was also trying to force payment of a future invoice that should not even have been due yet. So even their “solution” was broken.

Only after I left a negative Trustpilot review did this suddenly receive “personal attention”, along with an offer of 12 months’ free hosting. That completely missed the point. The problem was never the £3.95. The problem was that Brixly had already proved it could not be trusted to keep a live hosting account online while sorting out its own mistakes.

After over 6 years as a paying customer, this is disgraceful.

Brixly used to be easy to recommend. I wouldn’t trust them now with a £3.95 invoice, never mind a live hosting account.

more than happy with performance (which has improved even more so recently). great people to deal with for the few times I have had to reach out to support.

Absolutely fantastic experience. Had an issue with my website today, and got a response in around 30 minutes, resolving the issue, and explaining it clearly (even for a noob like me!)

Couldn't recommend more. In the process of migrating over 150 domains currently from another host.

Was due to put live a site that had the potential to breach T&Cs.
Wanted confirmation that if I made changes and put restrictions in place that it would be allowed to go ahead.
Great support from Shaun P. & site now live

Seriously slow and terrible web hosting performance.

We have been with Brixly for just under a year on their direct admin reseller plans and have noticed recently a huge decrease in performance for all of our customers websites which has also caused our reseller hosting business to lose customers since they are suffering with the slow speeds.

We are in the process of moving customers away from Brixly for this reason and would not recommend this company to anyone looking at using them as a primary host if they are a reseller.

Used to be great - since the takeover pretty damned terrible - take today, data centre outage, no reply to tickets for over an hour - no timeframe for being fixed - service has hit rock bottom

Since the take over a year or so ago, the speed, reliabilty, and customer support has been appalling. I have a hosting account and my client area (WHM) and all my sites are down again! I cannot lot a support ticket because I cannot login. They have no telephone number or email address for support either. Such a shame, as they were great but now are shockingly bad. AVOID

Solid and sustainable hosting platform.

I’ve been using Brixly cPanel Reseller Hosting since 2020 for my client websites, and it’s been a great experience after migrating from different platform. Hosting servers are stable and easy to manage.

Support team and live chat is the TOP! especially with Danny very friendly.

Near ZERO hassle & quick response keep my business run like buttery smooth. Highly recommended.

Been with Brixly since 2018 and everything has been smooth and steady. The support is excellent and the pricing structure is second to none. If your reading this give them a try i promise you they won't disappoint.

I have been with brixly over 3 years and services are satisfactory and i have also noticed that brixly team updating the services for easy handling to the users and thats remarkable like i can myself white list Ip migration is very easy etc.
i wish brixly go more up and no doubt about in end of 2026 brixly will be NO 1 hosting company in the world.
Regards,
Syed
CEO

Brixly has been my favorite hosting provider since the day they were established. What truly makes Brixly stand out is the combination of quality, value, and support.

The best things about Brixly:

- Reasonable and competitive pricing
- Full-featured cPanel with most features enabled by default
- Friendly and responsive support team that is genuinely willing to help
- Developer friendly + Exclusive reseller tools
- Well established company

Looking to expand my business with them

They managed to resolve a problem with cPanel and a Cloudflare configuration issue quickly and efficiently, thank you.

Billing and Support team are responsive. After creating ticket, they promptly take necessary action and revert back.

Brixly has been excellent so far. I’ve had zero issues, and their support team is available 24/7, always helpful even with my “silly” questions. Reliable hosting with genuinely great support.

There support team continue to be the best in the business. I am so happy with choosing them to run my website.
And yes I did get support on New Years Day!

+ In general a very good company to be with
+ Fast responses on questions
+ Very decent webhosting
+ Reliable
- Sometimes Level 1 support wait to long before escalating a ticket
- Email problems and blacklisted IP adresses: they had them all the time i've been with them. It's a bit better lately but still not what it should be. Solve them for good and then they get 5 stars.

Brixly’s decline since being absorbed by Enix has been nothing short of drastic. What was once a dependable hosting provider has become a masterclass in how to erode customer trust.

Email deliverability is now abysmal. Messages that should send instantly either vanish into spam filters or fail outright. For any business that depends on email, this alone is a deal-breaker.

Performance on their ‘premium’ servers is embarrassingly poor. Pages crawl, workloads stall, and the supposedly high-end hosting feels indistinguishable from budget-tier providers charging a fraction of the price.

And perhaps most concerning, their “unlimited storage” promise is a marketing illusion. Hidden in the small print is a 10GB cap — a far cry from anything resembling the word “unlimited.” Calling this misleading would be generous.

Brixly today is a provider trading on its former reputation while delivering a substandard, frustrating, and frankly disingenuous service. There are far better, faster, and more honest hosts out there. Avoid this one.

The staff has a very fast reaction time in the ticket system. They are friendly and working professional. Every time I opened a ticket I got quick response after a few minutes and the problem got solved within the next one or two hours. Sometimes even faster.