broadbandbuyer.com Reviews 

3,585
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This isn't the first time broadband buyer have said they have stock available then they do not. It's not the first time they've taken payment for next day delivery then the product arrives... See more

Rated 5 out of 5 stars

Been using Broadband buyer for 3 years now and using them more and more for small project items in that time, they are generally in stock or show that they aren’t. I tend to order a few days before I... See more

Rated 1 out of 5 stars

Terrible! ordered almost one month ago, didn't receive refund, first product didn't ship out for more than week, was writing emails every day with no respond! after items was shipped they lost them an... See more

Rated 1 out of 5 stars

THIS IS BY FAR THE WORST SALES SUPPORT AND DELIVERY I HAVE EVER COME ACROSS. ARROGANT STAFF WHO TAKE ZERO RESPONSIBILITY WHO MAKE PROMISES THEY BREAK AND CANNOT KEEP AND THEN THREATEN YOU WITH CANCEL... See more

Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Telecommunications Service Provider

Information provided by various external sources

Since 2002, we've been committed to providing honest, reliable advice to help home offices, small businesses, and end users alike, to make complex buying decisions easily. By listening to and understanding your needs, we can help you find the right products to purchase on our site and solve the biggest problems in your IT networks.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(3,585)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Charge for late delivery and lie

I would avoid using this company as not only do they charge you delivery for sizeable (£1000+) orders, they reset your delivery date if you enquire about paying for a faster delivery, and then lie to you about your delivery being packed and shipping that day when it is not. Clearly customer service does not like criticism and delays your order because of it, not a way to do business !!

June 11, 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!

Terrible! ordered almost one month ago, didn't receive refund, first product didn't ship out for more than week, was writing emails every day with no respond! after items was shipped they lost them and then parcel was returned to seller. Parcels already returned but no refund received!!! FRAUD COMPANY! Costumer support terrible! NOT RESPONDING!

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

The online purchase and delivery was 100% satisfactory. Broadband Buyer kept me informed about the whereabouts of the package, which is essential for planning business activities. Highly recommended.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Best company I have dealt with in along time!

The broadbandbuyer website was very informative and helpful about the various products. Lots of detailed information.
I sent a query about 4G router compatibility and got an answer pretty quickly.
The price was competitive and ordering process was quick and easy. Deliver cost was reasonable. Despatched same day and arrived next working day (after weekend), as promised.
Very impressed with the whole experience.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and support.

I've been a (small) customer of broadbandbuyer for a few years now and I've always had excellent service and support when needed. Slight delivery hiccup once, but quickly remedied.

Prices are competitive and their product knowledge is excellent.

From CCTV to managed Wifi to Firewalls and phones, I'd happily recommend broadbandbuyer.

May 3, 2021
Unprompted review
Rated 2 out of 5 stars

OK but cheaper prices elsewhere

Bought a gigabit network switch from them, but quickly found it cheaper on another website. Contacted them about a price match, but the only option was to go through the process of returning the item entirely before re-buying from the other seller. Missing a trick here, I think.

Good range of products, but do check other places first for a better deal and more accommodating customer service.

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a Synology NAS

Bought a Synology NAS, disks pre-fitted (which was very handy). Excellent price, product delivered as described and in perfect working order. Very pleased with service and would definitely order again.

April 25, 2021
Unprompted review

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