broadbandbuyer.com Reviews 

Sales support good and the telephone transfer between departments worked!

Great range of products, and fast turnaround delivery.
Still setting up the item's I bought, But will most certainly be using again.

A very good on-line service. Easy to use

Poynting Puck 2
Smooth order and will review and show install on my youtube channel Handy Motorhomer

This is one of the worst customer experiences I have ever had with an online retailer.

On Tue, 4 May, I placed an order for 8 hard drives. The order was shipped on time on the 5th May, and I received the drives, which were well packaged. Sadly, one of the drives was faulty on arrival, so I initiated the RMA process. I posted the drive, insured at my own cost, and following testing was given the all-clear by them for a replacement drive by Fri, 14 May (2 days in testing).

The order was then held in “Your return has now been passed to customer services for completion.” and “Awaiting product dispatch/refund"...
On Wed, 19 May I raised a ticket to check the status with Customer Services. I got back:

“Your ticket is now solved!
Helen Thu, 05/20/21 9:06 am
Hello,
The replacement unit will be dispatched today for you and be with you tomorrow.
Many thanks,
Helen”

A little annoyed that I had to request an update for the order to proceed, I decided not to worry, at least it was being shipped now…

On the 22nd May, still no change to the order status… so I sent a message:
“I can see that in the web UI, this still shows as "Awaiting product dispatch/refund". Was the unit dispatched yesterday / today? Also will I see a shipping tracking number anywhere?”
… no reply.

4th June, I opened a new ticket… and got:
“Hello Jon,
I truly apologise for the delay. It appears that we have no stock of the ST16000NE000. We have ordered some but the ETA is unconfirmed at the moment so as soon as the stock arrives we will ship the replacement.
I apologise for any inconvenience caused.
Kind regards”

So, I waited for them to get back to me… and waited…

29th June … I opened yet another ticket with them after I checked on other websites for stock levels. 3 other providers had available stock; broadbandbuyer still didn’t.

“Please be advised that there seems to now be no ETA for more stock of the Seagate ST16000NE000 IronWolf Pro 16TB SATA Hard Drive for NAS w/ 7200RPM 6Gb/s 256MB Cache from our authorised suppliers at this time.”

I enquired when there would be stock, again, I offered to maybe take an alternative 18tb product and pay the difference… and was told:

“Please be advised that the ETA for the Seagate ST18000NE000 IronWolf Pro 18TB SATA Hard Drive for NAS w/ 7200RPM 6Gb/s 256MB Cache is yet to be confirmed, however are hoping for a delivery with these to arrive within the next 1-2 weeks.
Pricing for the 18TB drive is to be confirmed once stock lands.
Would you like to amend this replacement order to the 18TB version once the stock arrives? Alternatively, we can refund you the price you originally paid for the 16TB drive.”

After a long email thread, I asked them to let me know when they had this stock in, and I would pay the difference for the 18tb drive. I waited, and waited…

15th of July, after 2 weeks had passed, I emailed them once again. They say there is still no stock, and no ETA on either product becoming available. So, I finally capitulated and accepted a refund, accepting that I will be out of pocket, as a replacement is now ~£100 more at other suppliers. They quote me a refund of £344.77 + VAT.

This is when the final insult happens. After agreeing, I get a 2nd email saying there had been a typo in their previous email, and that they have already cancelled the order and issued a refund for £334.77 + VAT. They did not contact me to ask if this was still ok - they just went ahead and processed it. So now I am out of pocket for yet more money…

All in all, the saga lasted over 2 months. I have been without my HDD for the whole period, watching the price going up, and there always being stock available at at least one other retailer. I am out of pocket over £100. If they had just told me that they could not fulfill the order, I would be less annoyed.

What makes it worse, is that they will presumably be getting my warranty replacement from the manufacturer, which I’m sure they will sell at a profit.

The communication has frankly been awful, and I have had to chase multiple times. Never have they tried to make it right, and never have they offered me anything for the inconvenience caused.

They’ll take your money but aren’t capable of fulfilling orders..
Purchased a £4k switch from them for urgent next day delivery. They didn't dispatch in time as, for some reason which I have never encountered before, I needed to reply to a generic email they sent to my info@ inbox confirming their T&Cs. The next day when it didn't arrive, I followed up with them and was made aware of this random email I need to reply to, but they couldn't possibly do same day (the product is worth £4k!), but they arranged next day Saturday delivery. Saturday came and.......... no delivery. I have zero tracking, dispatch information, broadbanduyer office is shut, no one is interested. On Monday, turns out DHL courier turned up on Saturday but didn't bother to call anyone to try and deliver. I was waiting MY ENTIRE SATURDAY to take delivery of this. I spoke to Broadbandbuyer but they couldn't care less, since they had comp'd the delivery already (which I didn't ask for, I was happy to pay for delivery if it meant it got there!). Beware of this company, they'll happily take your money but aren’t capable of fulfilling orders.

Excellent company, disc's very well packed and insulated against knocks. Delivery time spot on. Would definitely order from Broadbandbuyer again.

Brilliant service good delivery 😊 and all around a good show from start to finish ☺️

Great company to work with and fast shipping, regular customer with them. Very Very Happy customer.

Keep it up!

Price was competitive, Item delivered next day, no problems.

Price was good. Product was exactly as described, and delivery was less than 24 hours from placing the order.

Managed to order the wrong thing. They turned the courier round and refunded. Great service. If they'd told me it was the wrong thing to start with they'd have got the 5th star

Great service for many years, with fast delivery, good product knowledge and advice, makes for an invaluable supplier for our business.

Quick and good customer service. Yeah nothing much to say, order items at 4.30pm and they arrive next day if you select that. Sometimes the cheaper post office option gets to you quicker than it says.

Excellent service!
Items shown as in stock - they were - unlike some others I've dealt with.
Prices were competitive.
Delivery was exactly as expected.
Items were packaged really well - two disk drives were so well packaged they looked like they could have survived being dropped out the window (not that I tried it of course).
Definitely top of the list for the future.

Good prices and good service. What's not to like.

I have used Broadbandbuyer in the past and found them to be quick and responsive.
However a, couple of recent orders (one nearly £1k) were fulfilled at a very leisurely pace. Despite both being ordered at around 9am and the claim that 'all orders placed before 17.20 will be dispatched same day', they languished in the packing dept for 36 hours before eventually being sent out.
Also please appreciate that when they say 3 day service it is 3 days from when they eventually get out of their door.
Prices were OK, but not the best. I selected them on the promised delivery service which didn't materialise.
I'm sure they will use the Covid excuse, which is understandable, but they've had 15 months to take the misleading service promise off the website.

I purchased TP-Link Omada EAP 245 access points and controller.
The information provided about the products on the website was accurate and enabled me to make my decision in purchasing. Delivery was efficient with good communication regarding delivery times etc and the products were competitively priced.