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See what reviewers are saying
No voucher received I too am effected by the no show voucher scam - I signed up to Shell as the promised voucher made it a good deal. How stupid was I ! Very politley fobbed off each month . Apprecia... See more
Voucher scammers who should be prosecuted for their shady business practices. 120 days after activation + 30 days of useless time wasting emails, all I've been given are pathetic excuses about 3rd p... See more
This sort of thing should be regulated. It's clear they promise cash rewards and receive commission but are reluctant to hand over the cash. I've waited well over the stated period and have received n... See more
Company details
Information provided by various external sources
Broadbandchoices.co.uk is a broadband price comparison website which is dedicated to saving you money on your broadband package. With a team of broadband experts, journalists and customer service specialists we constantly keep you updated on all the top broadband stories, offer in depth analysis on a range of broadband issues, and if there is something puzzling you there is always someone on hand to get to the bottom of it. With an Ofcom accredited postcode calculator we can deliver you a list of all the broadband deals in your area instantly.
Contact info
High Holborn House, 52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 400 6200
- customer.service@broadbandchoices.co.uk
- www.broadbandchoices.co.uk
1.5
Bad
956 reviews
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Absolutely abysmal - avoid at all costs.
Absolutely abysmal. I chose to purchase my broadband via Broadbandchoices' website in order to receive the promised Amazon voucher. You are told that you will receive it within 90 days of the service being activated. They seem to operate on the notion that people will inevitably forget to claim it since they do not actually send it to you. I have asked for an update countless times - some times I am told I will get an update within 5 working days, other times within 10, next thing the ticket is closed and I am told that I am writing to the wrong email address (untrue) and that I should review the T&Cs for the correct one (I did). The last straw is that not only do I not have my voucher but they write to update me with someone else's information (who unsurprisingly had not received a voucher despite waiting for 6 months). The person's information, including email address was available for me to see so the company now has a data breach on their hands. Have I heard back since? No. They appear to operate hoping that people will give up. AVOID AT ALL COSTS.
Update since response: the response below is rather illustrative of the service. Firstly, I had numerous tickets opened because they kept being closed. I kept being diverted to wrong areas. Secondly, my voucher was for 90 days (not 120) and was not for Virgin Media. The case for Virgin Media was mixed up with mine was where I was emailed someone else's information as mentioned above.
September 10, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Lucia,
Thank you for taking the time to leave us a review.
As per our email on the 10th of September, your case was never closed but we have multiple tickets open on our system with your email address. We were only closing the extra tickets.
We understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 120 days days for Virgin Broadband to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically after this 120 day validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, come to us and we are able to manually raise these voucher queries with the provider in order for the provider to issue the owed voucher.
When we escalate claims like yours we send your details to Virgin Broadband and AWIN, the third party company who tracks all the journeys from our site. It can take some time for both parties to search their data to find your order and investigate why your voucher was not sent to you. We advise customers that this can take up to 20 working days in order to manage expectations but always keep customers up date and endeavour to get back to them as soon as possible.
Once a voucher is approved we then pass their details on to our 3rd party voucher provider, Giftcloud. They ask that we advise customers that vouchers can take up to 7 days to be issued, this is again in order to manage expectations at peak times.
I hope this helps you to understand our process. We know it can be frustrating however we are doing everything we can to improve our journeys and remove the chance of sales not tracking wherever possible.
I have checked your case and am pleased to advise that your voucher was released to you via Giftcloud as advised 7 days following our final correspondence.
All the best,
Broadband Customer Services Team
Avoid like the plague!
Avoid like the plague!
Company was meant to send £80 voucher after 90 days of service activation but never received this and I queried this a few days for them to informed me that they have sent an email in May which is a lie. They kept saying it must have been in my junk mail, but I already received an initial email from the exact address previously to say to sign up through the link in order to be eligible for the voucher and the email is in fact in my safe list.
Background: Purchased the service in 02/04/2021. Service with Talk Talk activated on 16/04/2021.
They responded to say voucher was sent on 25/05/2021, and conveniently expiring on 23/08/2021 which is a lie and did not provide any proof of email being sent.
Their Terms and Conditions clearly stated the below:
T&C's, FAQ's & Contact Details
£80 voucher when you purchase Fibre 65 Broadband, now £24 per month, via the link provided in the page, before midnight on 09/04/2021.
Vouchers are only available for new TalkTalk customers via this link, not over the phone, webchat or direct TalkTalk online purchases.
You will receive your Voucher 90 days after your activation and after your TalkTalk service has been activated to the email address provided.
Together with your Voucher email you will receive instructions on how to choose your reward. After receiving the instructions, you will have 90 days to claim your reward by sending it to your email or mobile phone.
Cancelled orders will not be eligible for a Voucher.
TalkTalk holds the right to withdraw this offer if we believe that the terms of the offer are being abused in any way.
This promotion cannot be combined with any other Voucher, Cashback offer, or promotion code and may not be redeemed for cash. If this is used alongside another Cashback offer or promotion code you will not be eligible for the Voucher.
Only one Voucher will be delivered per TalkTalk service activated.
Vouchers should be treated like cash and kept securely. They cannot be replaced if lost or stolen.
Please see Amazon.co.uk terms here - link removed.
For any questions regarding your TalkTalk service or activation date please visit (link removed) or contact TalkTalk customer service on 03451720088.
If you have any questions about your Voucher, please contact us with your Order ID beginning with N
As you can see, they clearly stated in T&C no. 3 that the voucher will be sent out AFTER 90 days of activation date which they had contradicted themselves with.
I can also see a lot of comments having the same issue and complaint with not receiving voucher.
I will be looking to get a class action lawsuit against the company so they will not get away with this cowboy behaviour.
September 10, 2021
Unprompted review
Contacted these about a gift voucher I…
Contacted these about a gift voucher I hadn’t received from when I signed up with an offer a year ago! I had totally forgotten about it but after emailing them they sorted it out and I got my voucher through! Very impressed, thank you.
September 3, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Hello,
We're happy to help and are pleased to hear that you were happy with the service we provided.
We hope you enjoy spending your voucher and thank you for taking the time to leave us a review.
All the best,
Broadbandchoices Customer Services Team
This company is cheater
This company is cheater. They said that they send me gift vouchers of £75.00 on may and now they saying it’s expired. I haven’t received my gift vouchers from them. They are fcuking liars.
September 3, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Darshan,
Thank you for taking the time to leave us a review.
We understand you are disappointed to have missed your voucher however the voucher terms and conditions do state that you will receive it from no-reply@giftcloud.com within the validation period once approved by the provider, in your case Virgin. The terms and conditions do also recommend that you add this email address to your safe senders list in order to avoid missing this email or it inadvertently going in to your Junk/Spam folder.
As per our correspondence to you on 3rd September, following your sign up to Virgin in February 21 your voucher was subsequently sent to your sign up email address on 27th May, in line with the voucher validation period (i.e. within 120 days). Your reward claim email was then valid for 90 days, again this is advised within the voucher terms and conditions. Our correspondence also included a screenshot evidencing that the email was sent and delivered to your email address on 27th May.
As a price comparison service we work hard with providers in order to get the best deals in the market for our customers. As such providers put strict terms and conditions in place with us in order to offer incentives such as the one you signed up for. Unfortunately should you miss claiming your voucher within the 90 day claim period then providers will not reissue a further voucher as this would be at another cost to them.
Once again we're sorry for your experience and wish you all the best.
Broadbandchoices Customer Services Team
Helped sort a voucher problem I had
Helped sort a voucher problem I had. Kept me informed throughout. Couldn't have been more helpful
September 2, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear David,
We're happy to help and are pleased to hear that you were happy with the service we provided.
We hope you enjoy spending your voucher and thank you for taking the time to leave us a review.
All the best,
Broadbandchoices Customer Services Team
Excellent Service
Kept me up to date and informed from my initial enquiry through to resolution
September 1, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Hi,
We're happy to help and are pleased to hear that you were happy with the service we provided.
Thank you for taking the time to leave us a review, it is much appreciated.
All the best,
Broadbandchoices Customer Services Team
Resolved my issue very quickly and I…
Resolved my issue very quickly and I received my voucher before I had even finished talking to them!
August 21, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Rob,
We're happy to help and are pleased to hear that you were happy with the service we provided.
We hope you enjoy spending your voucher and thank you for taking the time to leave us a review - it is much appreciated.
All the best,
Broadbandchoices Customer Services Team
Solved the problem quickly
Solved the problem quickly. I received the GBP75 Amazon gift card on time.
August 19, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Alex,
Thank you for taking the time to leave us a review, it is much appreciated.
We hope you enjoy spending your voucher.
All the best,
Broadbandchoices Customer Services Team
Very helpful
Finally received a gift voucher form my broadband provider after an email exchange with broadband choices. Kept me updated all the way and replied to all of my queries promptly. Very helpful
August 18, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Hi,
We're happy to help and are pleased to hear that you were happy with the service we provided.
We hope you enjoy spending your voucher.
All the best,
Broadbandchoices Customer Services Team
Kept waiting for gift voucher never…
Kept waiting for gift voucher never came.
Got in touch with broadband choices soon sorted.
Very impressed.
August 17, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Colin,
We're happy to help and are pleased to hear that you were happy with the service we provided.
We hope you enjoy spending your voucher.
All the best,
Broadbandchoices Customer Services Team
Brilliant communication and follow-up!
Brilliant communication and follow-up!
I raised with BroadBand choices a query where a gift voucher linked to an offer I have taken with Virgin was not sent. The query was dealt with brilliantly.
The part that I liked the most is not to have to chase them, they kept updating me on the progress until the query was resolved.
Thanks for the help.
Zak
August 16, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Zakaria,
Thank you for taking the time to leave us a review, it is much appreciated.
We're pleased that we were able to help, that you now have your voucher and that you were happy with our service.
Wishing you all the best,
Broadbandchoices Customer Services Team
Great service from Rachel
I signed up and supposedly had a £75 voucher on my way. Like others here, I never got an email so emailed customer service looking for help. They told me to wait the 120 days, I waited, still no email. I emailed again, they told me I was eligible so they'd sort it for me. Rachel got involved and I had my email shortly after. Its a frustrating service given others have had the same problem with them not making it easy, but Rachel was very helpful in the end and I do have my £75 credit now.
August 9, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Kyle,
Thank you for taking the time to leave us review, we understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 120 days for providers to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically within this validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, come to us and we are able to manually raise their voucher query with their provider in order for the provider to issue the owed voucher.
As a price comparison service we do not have access to customer data therefore if there is a query around a voucher, for instance when it hasn't automatically been issued, we are required to ask customers for certain information in order to be able to escalate these claims appropriately.
I hope this helps you to understand our process. We know it can be frustrating however we are doing everything we can to improve our journeys and remove the chance of sales not tracking wherever possible.
We are glad that Rachel was able to help and that you now have your voucher and hope you enjoy spending it.
Many thanks,
Broadbandchoices Customer Services Team
Yet another customer with a Voucher…
Yet another customer with a Voucher issue from Virgin broadband. Excellent customer service from Broadband services. Regular updates and don't think I would have got my voucher without them. Thank-you Rachel.
August 8, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Jennifer,
Thank you for taking the time to leave us review, we understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 120 days for providers to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically within this validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, come to us and we are able to manually raise their voucher query with their provider in order for the provider to issue the owed voucher.
As a price comparison service we do not have access to customer data therefore if there is a query around a voucher, for instance when it hasn't automatically been issued, we are required to ask customers for certain information in order to be able to escalate these claims appropriately.
I hope this helps you to understand our process. We know it can be frustrating however we are doing everything we can to improve our journeys and remove the chance of sales not tracking wherever possible.
We are glad that you now have your voucher and hope you enjoy spending it.
Many thanks,
Broadbandchoices Customer Services Team
Customer Services very helpful
Mix up with the voucher & it never arrived, I got in touch with customer services and it’s all sorted now. Thank you Sarah (customer service manager). She listed all the reasons they did not have to re-issue the voucher, but as a good will gesture she still did! Very grateful for this and also very impressed by the service.
July 29, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Nicolle,
Thank you for taking the time to leave us a review and giving us the opportunity to resolve this satisfactorily for you. Your voucher has been processed and will be sent to you on Thursday, 19th August.
We hope you enjoy spending your voucher and wish you all the best.
Many thanks,
Broadbandchoices Customer Services Team
Excellent Service from Rachel
I was expecting to automatically receive a gift voucher 90 days after placing an order for Vodafone Broadband. Unfortunately, that did not materialise and so I broadbandchoices.co.uk. The response from Rachel (Decision Tech (broadbandchoices)) was fantastic - she provided regular updates on the status of my claim and, within 10 days, was able to resolve the problem and my gift voucher was made available to me. Well done Rachel
July 22, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Keith,
We're so pleased to hear that we were able to provide you with a good customer experience and that you now have your voucher.
Thank you for taking the time to leave us a review 😊
Broadbandchoices Customer Service Team
Vodaphone complaint-dealt with efficiently
I had an on going problem with Vodafone concerning a voucher claim. Numerous phone calls and on line chats, each one ending with apologies and hollow promises that it would be dealt with between 2-3 days. This over the course of around 2 months. They eventually gave me an email for Broadband choice who replied promptly. Unfortunately it wasn't something that they could deal with as they are only a price comparison company. Imagine my delight when a couple of days later they sent an email, that due to the terrible service I'd had from Vodaphone. they'd taken up the complaint on my behalf. I received the voucher a couple of hours later. Excellent service above and beyond. I've never used broadband choices in the past but I will in future. ( So long as the choice isn't Vodaphone)
July 13, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Gordon,
We are so pleased that we were able to help you and get this resolved for you despite your switch to Vodafone not being through ourselves. We hope that you enjoy spending your voucher and use our site in the future when you come to switch again.
Thank you for taking the time to leave us a review, it is really appreciated.
Many thanks,
Broadbandchoices Customer Services Team
I would like to thank broadband choices…
I would like to thank broadband choices for there speedy response on me not receiving my amazon gift voucher ,I now have received this and would like to to say they kept me up to date at all times ,well done team
July 2, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Hi,
We are so pleased that we were able to help get you your voucher and hope that you enjoy spending it.
Thank you for taking the time to leave us a review, it is much appreciated.
All the best,
Broadbandchoices Customer Services Team
Missing voucher issue resolved
I was offered a voucher for switching to TalkTalk but the voucher didn't arrive. I contacted the broadbandchoices.co. uk customer service team and they replied promptly, apologised and resolved the issue quickly so that I received the promised voucher within a couple of days. I was very grateful for their efficient service.
July 2, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Colette,
We are so pleased that we were able to help get you your voucher and hope that you enjoy spending it.
Thank you for taking the time to leave us a review, it is much appreciated.
All the best,
Broadbandchoices Customer Services Team
delay in receiving gift card
I had a delay in receiving my gift card after a broadband purchase. Broadbandchoices.co.uk were very helpful and followed up my request as promised. I am happy with the service I received.
July 2, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Mujtaba,
We are so pleased that we were able to help get you your voucher and hope that you enjoy spending it.
Thank you for taking the time to leave us a review, it is much appreciated.
All the best,
Broadbandchoices Customer Services Team
very helpful customer services team
Used them to check broadband choices for my area... they also had a tempting £75 Amazon voucher offer on at the same time for switching. Did my switch but had to wait some time for the voucher, checked in Dec 2020 but had to wait until end of Jan... was rather poorly with all the COVID issues we had and eventually contacted them in May with apologies, but their customer services they investigated with Virgin for me, gave me updates on progress every couple of days and I eventually received it with no issues.
I've now bookmarked the site and will use them again with no hesitation.
June 23, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Mrs Cornell-Howarth,
Thank you so very much for taking the time to leave us a review. We are pleased to hear that you have managed to save money through the deals on our site!
We hope that you enjoy spending your voucher.
All the best,
Broadbandchoices Customer Services Team
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