Spoke to their help line to discuss returning a pair of trousers which were the wrong size. The very helpful gentleman advised me to return the original pair for refund and he would raise an order fo... See more
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The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.
Brook Taverner
Written by the company

Our Promise
* No Quibble Guarantee

Contact info
Ingrow, BD21 5BU, Keighley
- 01535 251902
- customerservices@brooktaverner.com
- www.brooktaverner.co.uk
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Incorrectly gave a bad review for DHL…
Previously gave a bad review for DHL not delivering
This news wrong. The DHL service point had hidden the delivery claiming no DHL delivery had taken place.
I think he liked the shirts
Apologies for earlier review
Fleeced
You said it was despatched last Wednesday
DHL sent an email saying it was ready to collect
DHL
Now say no parcel with that shipment number - and no way to contact them to find out what’s happening
So I’ve paid, but have nothing - been fleeced by your delivery company
Good website and quality products
Good website and quality products. This is the second pair of cords purchased- can’t find anything as good anywhere else. Great fit options too!
Delivery from Evri is awful.
Express delivery from Evri is appalling! Absolutely no point in having a service where you can choose the day of delivery if they just deliver it when they want anyway.
Good service and well expedited
Good service and well expedited. Good and well packaged and good transit time frames.
All round pleased with excellent service.
Good service
I ordered 3 shirts
I ordered 3 shirts. The quality is excellent, the fit was perfect, the price was good,
And the delivery is quick.
95% of products are good
95% of products are good. The occasional shirt( recent Oxford yellow).,was not the usual quality. Delivery is normally timely
Everything went perfect 👌 from ordering…
Everything went perfect 👌 from ordering to delivery, if I could give six stars I would well done to the team, thank you Terry
Good quality menswear at a reasonable…
Good quality menswear at a reasonable price, multiple choice of styles.
Quality at a very good price
Quality at a very good price with excellent customer service and quick delivery.
The first order didn’t fit but the free…
The first order didn’t fit but the free return process was very easy. The second order is a great fit and really well made suit. Thanks
Excellent service
Great quality products with a very fast delivery service and an easy and efficient returns portal. I’ve even found their refunds to be speedy
The quality of the 2 out of 3 shirts…
The quality of the 2 out of 3 shirts received is brilliant. The third shirt is still yet to be received. The carrier is holding it at their depot as we live in rural area and they do not have enough deliveries to our area
I actually haven’t received the order
I actually haven’t received the order. It’s bloody ridiculous you ask me for my opinion ! Outrageous
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