Brook Taverner Reviews 

63,487
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting excellent materials and craftsmanship across a fantastic clothing range. Many highlight the fast, efficient delivery service, with orders often arriving promptly and well-packaged. Reviewers also find the ordering process easy and seamless, appreciating the smooth online experience and the overall excellent, reliable service provided. However, some customers noted product quality not always meeting expectations, citing thin material or items not being crease-resistant. A few also found sizing inconsistent or fit options limited, sometimes leading to returns. Additionally, some reviewers experienced delivery problems, including poor packaging, missed deliveries, or unreliable courier communication.

What people talk about most

Product

People report positive experiences with product, often praising the quality of suits, shirts, and other... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and prompt... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process.... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time at Brook Taverner, I may never need to go elsewhere! Bury St Edmunds branch, a brilliantly presented shop. Excellent staff, being friendly and knowledgeable. Fantastic range of quali... See more

Rated 5 out of 5 stars

If 4 and a half stars was possible, it would have been that, but better than 4 so you get the 5. Product - excellent Delivery - Prompt Website - Mostly easy to navigate, but having applied the filt... See more

Rated 5 out of 5 stars

Excellent service and great quality. Ordered a suit, very pleased, fast delivery and fits perfectly. Then ordered a waistcoat but mistakenly, the wrong size. Returned and got a replacement. Totally pa... See more

Rated 5 out of 5 stars

The site is easy to navigate, all the sizing is easy to follow with good availability. I ordered a pair of trousers on Sunday afternoon and they were with me by lunchtime on Monday thats outstandingly... See more



Company details

  1. Men's Clothing Store

Written by the company

The company prides itself on its exceptional craftsmanship and detailing, cutting no corners to deliver the perfect finish to every garment. Having been in existence for over 100 years, its depth of knowledge and experience is barely rivalled by any other menswear maker in the country.

Brook Taverner

Written by the company

Our Promise

* No Quibble Guarantee

* No Quibble Guarantee
If you are not satisfied with your goods, simply return them to us within 3 months of purchase and we will either exchange or refund you,no questions asked.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63K reviews

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4.6

All reviews

(63,487)

4,776 reviews in the last 12 months

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Rated 5 out of 5 stars

New Jacket

Another great tweed jacket that fits perfectly and is very comfortable while wearing although I would prefer a zipped internal pocket as opposed to a loop and button.

July 17, 2026
Rated 5 out of 5 stars

Good Customer Service

The quality of the garments was good and the speedy response in delivering my orders was equally imptressive. I also found the customer services staff both very helpful and polite with regard to a query.

July 17, 2026
Rated 5 out of 5 stars

Excellent customer service

I ordered a suit online for my husband. I needed to exchange the trousers for a shorter length. There is no exchange policy but customer services advised that I needed to return the trousers and order another pair. The e-mail response was very prompt, as was the refund appearing back on my card. The suit is very smart - excellent value for money.

July 17, 2026
Rated 5 out of 5 stars

4 shirts ordered

4 shirts ordered, great value for money.... Feel lovely, good fit and received several comments on how nice they looked

July 17, 2026
Rated 5 out of 5 stars

Excellent serviceable products

Excellent service, with quick delivery and great products.
I'm tall, so the unfinished hem option is perfect and the prices / quality are very good compared to other "tall" shops.

July 16, 2026
Rated 5 out of 5 stars

Stretch Chino Shorts

I have recently bought 2 pairs of stretch chino shorts and they were delivered next day and were the usual high quality and fit from Brook Taverner

July 16, 2026

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