Brown Paper Tickets Reviews 73

My small theatre company has been trying to get its money from our 2023 performances for almost ten months now to no avail. Events.com has pushed back the deadline on truant BPT payments three times now, and we have still not seen a cent. Hundreds of small artists have had this experience with this company. Their customer service doesn't exist, and neither does Event.com's. Do NOT use this company if you want to see any of your money.

Management is a disaster: different rules applied to people in the same team. Targets are meaningless and are given without explanation. Employees are often expected to work long hours, including weekends. While you do encounter some of the most hard working people you will ever meet, sadly many of them are overworked, taken advantage of, and underpaid. I cannot stress the fact that most people dedicate their entire time making this a success just to be undervalued. If you have a chance, don't work here.

It's a huge struggle dealing with this horrible company and its incompetent customer service representatives. I've encountered so many issues transacting with this company, and none of them were ever resolved in my favor. This is the last time I will use this service! The customer service here is awful, and reaching out to the management is useless!

I have used BPT since about 2010 IIRC. They have always been enormously helpfully in projects I have managed. Helpful in getting started and creating box office(s) for these various projects. Altho' I haven't checked their rates in recent years they were the cheapest (IIRC) among similar operations when I began with them. An added advantage for me has been the very helpful people in their Edinburgh office which is the city I live in and where I have managed the various projects. Well worthy of a 5-star review in my opinion.

BPT owes us nearly £10,000 for ticket sales made in December 2023 - over a moth ago. There is no support, no response to emails. Have used for many years without problems but will never use again.

We are a small non profit that does a single event every year. 90% of our yearly income comes from ticket sales to that event. We are nearly 3 weeks past the date of the event and we have not received the proceeds from our ticket sales. The proceeds are due to us 10 days after the event according to Brown Paper Ticket policy. Our bills are due. No one has responded to our inquiries on how long it will take to get our funds.

They are a total scam!!! Dont fall for it. I never got paid for an event they collected the money and have no contact person available.

We are a non profit & have been with BPT since 2017. We have an annual event every year until COVID. Then we stopped until this year (2023) and had one in July.

We have been waiting for our ticket sales since then (it is now 9/21/23). No response. No $... What do we do now?

As a first-time buyer on BPT, I was genuinely impressed with the seamless and straightforward process of purchasing my concert tickets. I have to say, navigating the site was a breeze, and completing the purchase was an absolute walk in the park. From selecting the event to securing the seats I wanted, the steps were clear and concise. I was guided through the entire process with ease, leaving no room for confusion or errors.

They processed our ticket sales and never paid us our money.

We are a San Diego Children's Rugby Club Not For Profit. We used Brown Paper Tickets to sell tickets for our annual celebratory event and fundraiser. We are still waiting on payment of over $13K. Contracts say payment within 10 days - we are now 24 days out. We have had no response from their support since our event ended. We are reaching out to Events.Com who bought the company. No response there either. We will be starting legal action.

We held two events in November 2022 and March 2023. BPT has not yet transferred the proceeds they collected to us. They do not respond to inquiries. Use them at your own risk.

Zero stars. Brown Paper Tickets has been acquired by Events.com and is not paying its customers funds earned for events. There is zero accountability, no functioning support, no way to reach anyone by phone, web or email. Do not use this fraudulent, negligent, unaccountable company for your events, they are literally putting small non profits out of business. Many have reported them to the BB already.

they have not paid me since last fall still owe our company 7k. Do not use! They don't have phone support and don't acknowledge emails.

It's been over two months and they still haven't paid me the money they collected for my event!

BPT still owes our non profit over $22,500 from March of 2020! I would be very hesitant to use them! They owe different organizations over 7 million dollars and blame it on Covid!! Enough is enough just pay what you owe and move on!!

They used to be great . . . but I *still* haven't heard about when we might get paid for an event we held in Sept 2020. Tried contacting them last May. No response. Not a happy customer. If you decide to use them, do NOT allow them to collect money for you. You may never see it. Check out the "Stiffed by Brown Paper Tickets" on Facebook before you use them.

It's too bad — as I said, they used to have the best phone support and customer service, and I raved about them to anyone doing an event. But now they have a notice on the website saying "PHONE SUPPORT IS TEMPORARILY UNAVAILABLE." Temporary = since a years ago when I started trying to find out where our money was.

I'm stunned to see the positive reviews of folks who say they got paid well after my event happened (e.g. "Quick to respond and disburse funds. We got paid what we were due"). Really?!? Why haven't others like me got paid what *we* are due?!? It would go a long way if they at least were up-front about their problems, rather than seemingly hiding from us. Very sad.

Please do NOT use this company. They owe millions to venue owners across the U.S. for events held at the beginning of the pandemic. They still owe us $6K for two concerts we held in March 2020! Despite a lawsuit in Sept. 2020 ordering them to repay they money they owe, they stopped after a portion of payments and now refuse to communicate with unpaid venue owners, offering no phone service and ignoring our emails. It's sickening to watch them continue to offer ticketing services for new events.

Set up an event. Received a "pending" status, indicating approval may take up to 24 hours. Over a week later still no approval and the event had passed. Received an email from them that the event had passed and I would receive the purchases in a few days. Ha. Good thing I used eventbrite.

Cool way to get tickets to exclusive events. Customer service is awesome. And they will ship the actual tickets to you for a fraction of a cost.