Bsp Auto Reviews 

Appaling customer service! I rented a car online and got in touch with the car provider at the destination (BUDGET) abroad asking for undemanding specific requests. They kindly advised me that they would be happy to help but that I had to make these requests through my intermediary. I therefore phoned BSP AUTO to specify those few requests which included giving my flight no to my car provider in case of late arrival. The flight was 2h late and on arrival, the car provider was closed. I had to spend a night in a hotel until the next day. When I turned up at BUDGET the next day in the morning, they told me that in case of late arrival, they wait until 1AM! I had arrived at their desk at 11h45 pm (normal closure if they are not asked to wait is 11pm). Had BSP AUTO communicated my message to budget as they told me they would, I would have got my car as planned and would not have lost money on a hotel. After complaining about this situation, BSP AUTO told me to sort the issue with the airline instead of facing up to their failed service. When i phoned them, they had trace of my call but could not tell me what i had asked them to do ?! And the call had not been recorded. I WILL COMPLAINT until they actually recognise this issue and pay me back for my hotel. I'm sick of these intermediaries who turn a blind eye on their appaling service. They were responsible for the message not having been transmitted via the right channel!

Super ! Hyper clair !

Beware of Hidden Charges and Inflexible Policies**

I recently had a frustrating experience with bsp auto. After making a reservation for a car rental, I received confirmation and eagerly made plans accordingly, including reserving a parking spot for the day. However, just hours later, I received a call informing me that I needed to provide a credit card for a deposit, which I didn't have.

Despite my willingness to provide an alternative solution, such as using a friend's credit card, I was told that the card had to be in my name, leaving me with no option but to cancel the reservation. What's more disappointing is that despite canceling within a short timeframe, the company still charged me over 60% of the rental fee as a cancellation fee.

This experience left me feeling frustrated. It's disheartening to see a company prioritize rigid policies over customer satisfaction, especially when it results in customers paying hefty fees for services they never received.

In summary, be cautious when dealing with BSP Auto, as their hidden charges and inflexible policies may leave you paying for services you never get to enjoy.

Be very wary dealing with this company I wrote to them asking for proof of insurance and after two weeks I still have not heard anything besides getting a different reference number each time i contact them telling me someone will be in touch.

They have not refunded my money for two months now. These people clearly have no intention of being honest with their customers.

As per other reviews and blogs online, these guys failed to refund me after a cancellation. A year of fruitless chasing later I decided to take them to small claims court and got my money back. I urge others to avoid them.

I paid for a larg suv and was supplied a medium. Quotations were in euros and I was charged in pound sterling. When I complained I was told I signed the contract so agreed to the costs. I had no choice but to sign to get the car.

en attente de la confirmation mais site facile à utilise, RAS

They have charged us $50 cancellation fee on a reservation that we didn't cancel. We've been trying to get the refund with all the paperwork for over 4 months now. They keep closing the case as if it's resolved but they are not giving us back our money.
Not only we didn't cancel the reservation but the woman who was at the front desk treated us poorly and we left with no money and no car.
Really bad service

3 months after an incorrect booking was incorrectly handled resulting in us being charged double we have not been refunded. It has so far taken tens of hours of time and for nothing. We are out of pocket financially and out of pocket in time.

bad experience will Not recommend, partial refund received after a month of emails and calls and claims. Check the provider before dealing

Simple et efficace. Prix interressants

Friendly.
Easy going.
was smooth from start to end.
second time ans will do third time this summer.

I paid £752 for two weeks' car rental for our family holiday in Jamaica. On arrival, Budget told us there were no cars available (and the girl behind the desk then offered to rent us one herself!). We rented a car from another agency (in the middle of the night, with two sleepy kids it took 2 hours so we had to stay nearby and missed the first night in our hotel). Almost 5 months later, I have received no refund. BSP claims it did not receive the £752 - despite me sending my Bank Statement showing this money transferred to BSP and not returned.
Thoroughly dishonest.
Do not use this company.
It looks like a Scam.