Bsp Auto Reviews 

This went super easy… only a bit confused that is mentioned that Mastercards are not expected…

I had an awful experience with BSP Auto on June 12th. Due to a delayed flight, I called customer service multiple times to confirm my rental car would be available. Despite assurances, when I arrived at midnight, the office was closed, and no one was there to help. My daughter and I were forced to spend the night at the airport, leading to her falling ill and me missing important business meetings. The entire ordeal was extremely distressing and inconvenient. Very disappointed with the service and lack of support.

It works fine. Nothing to complain on that side (but we didn't had any issue as well... It could be another story if we had broken the car and required a reimbursement from the insurance)

Love BSP Auto. Good selection of vehicles at good prices. And particularly good when renting in the US, as you can get insurance through BSP auto which is much cheaper then getting insurance through the car rental company.

I wish negative stars would be an option. This company is horrific in terms of customer service and use bad suppliers.

I hired a car for a trip which I ended up having to cancel because the rental company did not have a manual car and instead offered a large bmw. The total opposite in terms of what I had booked. I rang bsp on the collection day to tell them I couldng accept this and needed to cancel. The person I spoke to was exceptionally rude and unhelpful.

Since applying for a refund bsp has struggled to contact their supplier, sixt hammersmith. When they did they accused me of lying and being a no show which is so incredibly frustrating given my entire family trip was cancelled due to these companies. I still have not received a single penny of the £250 I paid to bsp.

I would also add that sixt tried to charge an additional £200 on the day for insurance if I were to take the bmw. A hidden cost that was not made clear by bsp during booking.

Overall this really has been terrible and I would never never use either company again. I've actually gone ahead with buying a car now because I don't trust rental companies altogether and never want to be in the same situation again away from an important family event.

Strongly advise against using this company!!!

Watch out!! They can't guarantee you won't get charged more!! And they won't refund you!!

Booked car through them for 177 eur. When I arrived at the rental place I was charged another 239.34 eur for the rental under the disguise of a deposit. Never got the money back - paid 416.34 EUR for 7 days for a slow car.

Car company (firefly) claims ignorance of paid 177 eur and BSP says it's my fault for booking with Firefly.

Scam!! We would like to get our money back because there was no car when we arrived in Thessaloniki. They left us with kids standing at the airport. The connected car company (AA cars) wanted to charge us extra 150 euros because we were delayed, without any extra explanation. BSP cars told us we would get a cancellation email, but we never got it. So money gone. Reference: #823361475

No cancellation option on the website or in the email. I am surprised this company has 4.5 / 5 stars with that basic website.

parfait, simple et efficace!

super super !

Great !!! Suuuper

WATCH OUT! Bsp Auto shared inaccurate information on the office hours of the car rental (Budget), leaving us without a car during a busy week end in Brussels and loosing hundread of euros. The customer service didn´t provide any concrete assistance to solve the situation while travelling (funny enough, while calling the customer service related to our contract on a Spanish number, we were asked to present our case in French... which luckly we speak fluently). At trip concluded, we called again, requesting a reimboursement: they are not willing to share any written material to guarantee a correct reimboursement process.

After a really bad experience with the service of the company they are still letting me wait (for over 6 weeks now) for a final response on my complain.
Apparently they are waiting for a feedback from the car provider.

What is really annoying is the fact that they continuously ask me to reach out to them and every time the call-center agent is unfriendly, unhelpful and only stating they they are still waiting for a reply... not sure if they only waste my time or if it is a strategy of attrition

Arrived at the airport for the collection desk to be closed, no information provided on the confirmation of hire receipt that this was the case! (Multiple people caught exactly the same)

Closed for 3 days due to a bank holiday so had to hire a car from the desk next door that cost me £950 all in I have spent over £1300 to hire a car. Tried to claim a refund on the first hire to soften the blow however I have been offered a partial refund of £100, that I still have not recovered over a month later.

Shocking, and dam right useless company NEVER AGAIN.

Worst experience ever. Booked a car online only to go pick up and there was not a car available. From 146€ payed only received a mail that only 51€ would be refunded ( but still waiting for the refund )

BSP accepted a booking with Alamo at Lyon airport. The plane was due to land at around 9pm, it typically takes half an hour to clear border control. The plane was delayed, BSP and Alamo informed. Upon arriving at the Alamo desk, it was completely shut. Had to rent with the neighbours, who said that they regularly have people arriving and having to rebook. Have stated that a full refund should be issued, and barriers put in place to not take bookings that cannot be fulfilled, but this falls on deaf ears. Dreadful customer service, will avoid in future.

Reservation sur internet plus simple et plus rapide que la concurrence, prix plus interessant que la concurrence.