Bsp Auto Reviews 

Car not delivered as rental company said I was too late but were happy to offer me another car for three times what I had paid in uk. So had to get another car. Since I have asked for reimbursement from bsp auto- 0 response- happy to take money but go invisible when they are supposed to respond to complaint/ request for compensation….

Following this I review, I coincidentally got first part of a refund, and when I emailed back that I wanted a full refund, they transferred the rest….

True fraudsters and liars.
We came there after having paid on their website, and they flatout told us that they would not rent us a car, we asked what about our money and they said you'll get it back, just contact our customer service. Customer service tells us to fill outa form on their website and replies to our forms with, we can't refund you because of canceled, but we didn't cancel anything. We came there on the agreed time and they refused because they didn't like our card, which is the Same Mastercard card we paid with.

Easy to use, and all information we clearly presented, thank you !

We have been scammed by a fraudulent car provider that we booked through BSP Auto. We mentioned this to BSP Auto including proof and pictures of other reviews, that prove the fraudulent behavior of the car provider. Still, BSP Auto did not help us to get back our money but stood with the car provider. I will book my car through other platforms in the future.

Absolutely unflexible. Booked a car accidentally set the drop off time to one hour after the pickup time And they would not change the price. So I had to pay a full extra day just for one hour. Never using this service again.

simply simple... gonna do it again

We took out a car rental agreement and their premium insurance recently for a holiday in Tenerife. However on arrival at the airport their rep company "Goldcar" refused to accept the insurance we had taken out and refused to release the car until we paid Goldcar insurance which cost £154 + €141 for fuel excess for a Fiat 500!!! We did get the fuel money back on returning the car but we had to pay by credit card so be aware it can hit your credit card hard. On return to UK we put in a complaint we were only repaid our original £54 from the UK contract. Just be careful with this contract because it's not clear that the original insurance you take out is invalid in Tenerife

Booked a car in Lima/Peru, received the voucher by bsp, local operator was AVIS.
All available insurances (CDW etc.) included, additional coverage of deductibles by Allianz.
When I arrived at the counter at Lima Airport and presented the voucher, the employee told me that there is no insurance included from what he sees in the system and if I want to have the insurance package, I have to pay an additional fee. Additionally, the deductibles were more than double the amount as stated on my voucher. After a longer discussion (simple statement from AVIS: no insurance included), I accepted the higher deductible and refused any additional insurance. Couldn´t reach anybody at bsp on the phone, but contacted bsp the same evening (e-mail) and asked for help and esp. confirmation that I have the insurance as booked and payed - my contract with AVIS stated explicitely that I have no insurance and that I have to pay USD 12.000 in case the car is stolen.
And bsp showed an incredible insanity: bsp told me, that I refused the insurance as stated on the contract with AVIS. Yes, I did, but because it wasn´t included. That the deductible was more than double than stated on the voucher was completely ignored.
When I sent them another mail, telling them that this is completely unlogical (why should I refuse a prepaid insurance?), they just didn´t answer anymore...

So to make it short: I didn´t get what I booked (don`t know who´s fault this has been), but bsp just stated "not our problem". Guys, you gave me a voucher that was obviously NOT valid and afterwards you make this MY problem?

Thanks God nothing happened, but this ignorance by bsp was unique. Complete failure in customer service - I would have been satisfied with one sentence like "yes, you are insured", but taking my refusal on the contract and stating "you are the one that refused the insurance" is just insane.

The warning on the website that you need a credit card to rent larger cars is only seen on the search page and not when you select a card. There is no pop-up to warn you either. Because of this we reached the rental agency and they refused to give us the car. They also charged us 50 euros for a refund.

A complete scam! I made a car rental reservation, and when I arrived at the agency to pick up the car, they refused to give it to me, claiming my license had some supposed issues, which is not true. I went the same day I made the reservation, yet they still charged me the full amount on my card. Now they refuse to refund me, even though I never used the service. This is abuse and a total lack of professionalism. I do not recommend this company to anyone.

Booked a rental for a week in Nanaimo but the agent (Budget) refused to honour the voucher as BCP Auto were not making their payments. I was told that this a common issue with the company and I was forced to pay AGAIN and told to take this up with GOTRENTALCARS.COM.

When I called I was told to raise a ticket for support but 2 tickets later...NO RESPONSE and NO REFUND of my 275 pounds.

Very professional team and support center. Good prices, best offer and quality service for the money. Happy to use their services

Beware when using this scamming company i booked and paid for a rental car for December when i got to sixt the company that i was to get it from they ran a license check came back good then a security check that i had seemed to fail with no explanation so wouldn’t give me the car so i have had to go through bsp auto to try and get my money back and there saying that im not due a refund i have had no explanation as to why or even why i didn’t get the car from sixt i went across the street to Europcar and got one no problem at all… sixt are blaming bsp and bsp are blaming sixt don’t waste your money with any of these fools

If I could put 0 stars I would.
There is no support or accountability. We were left with no vehicle after reserving and paying weeks in advance. When we arrived at the centre our reservation had been lost. As it's a 3rd party the company had no way to offer us anything, there were no cars available and we had to make our own way to our hotel only to have to organise a vehicle the next day with a different company.

Still waiting for my money. What a scam. The american bsp is blaming the netherlands and they are blaming the americas. Still waiting for 250 dollars that havent been repaid. What a scam and bad service. Its been months !!!

Seen that we paid bsp in america to much they should refund us. The manager is Justin Guajardo , BSP palm springs and after calls, emails its seems Justing wont take resposibility for his corrupt actions .

Referentie BSP Auto : 251024894
Tel : +31 (0)20 808 5899
Open 7 dagen per week van 9u tot 20u
USA : 1-855-264-9782

Only numbers to call , no email. Calling from abroad is super expensive .

Car renting experience is really nice with them. Process it smooth. Prefer to use it again in future.