Bsp Auto Reviews 

EASY and efficient

Avoid. Scammers.

I booked a car and paid £122. Received an email a few days later saying the booking had been cancelled and I would not be charged. I hired a car from a different company instead. A week or so later, I'd received no refund so tried calling them on way to airport but call was cut off mid-call. Fine I thought, I'll deal with it after my holiday.

Returned home and still no refund. Called again and this time spoke to a woman who said the cancellation email came because I'd made two identical bookings - they cancelled one, but the other booking was still valid. I did not receive any email about a second booking, so it was very reasonable of me to assume that I only had one booking, and they had cancelled it. In fact, one booking was still live and the woman said I had not picked up the car (of course I hadn't, I thought the booking was cancelled so rebooked with a different company). I explained that I had received no email about a second booking and she said she could refund the amount but it would be subject to a no show fee. When I challenged this - how could I not show to a booking I had no idea I had? - she said the only was to resolve it would be appeal by email to client @ bspauto.com. I duly emailed them, got a generic acknowledgement email, then nothing.

One month later and four emails, still nothing. I have also not received the refund I was promised by the woman on the phone. I will be escalating my complaint to the Motoring ombudsman and taking it to the press.

I recommend avoiding this company at all costs. I certainly won't be using them again.

I choose a time slot for the car pickup with bsp that turned out to be after closure of the car rental office. You can't imagine the stress and rebooking of hotel rooms, taxis to new hotel and back to rental company the next day this all caused me. And guess what. Bsp does not reply at all at my complains. Stay away, they are frauds. When there was an issue with them taking money from my credit card, they were super responsive and stalking me. When I have an issue: ZERO replies. Just a bunch of scammers really.

BSP Auto ignored my requests to confirm the flight arrival time and when I got to the destination airport the local rent-a-car´s desk was empty. I had to return to the airport the next morning, only to be told "not my problem" by them: "Your problem is BSP Auto!" Supposedly, my reservation having been cancelled, I'd get a refund of the total minus €50. It's been 2 weeks and they have nor replied to my emails, they have not refunded a cent.
Worst service ever and over 150€ lost. Never again!

Avoid - on side of scamming rental car company rather than helping the customer.

I was promised a refund when I called to complain on 14th August.

A car was not available to me, after waiting for 1.5 hours I was told they would give me a lift to where I was staying and promised a manual SUV (as ordered) would be delivered to where I was staying that very same evening by 5/6pm.

I agreed and rearranged my plans.

I didn't receive a car in the evening and no one contacted me with an update, I was unable to get a hold of the company and was stuck. Having lost an entire afternoon already.

The next morning, I still didn't get a call or an update and had to continuously call until I received a call back from the gentleman that originally drove me the day before.
I was told there was no car. However, someone could bring me a car for around 12pm.

Again, there was no car at 12pm and I had to call to get an update.
At around 14:30 I had someone banging aggressively on the front door, being in quite a mood and before even getting a hello or apology was asked to pay a deposit over 600£.
I said that I had paid the car already and was without a car and would not be paying anything more.
He then immediately went stroppy to tell me, that he would take the car with him again in that case.

I told him that I wanted to re-read the contract first.

I explained that he possibly would want to take a pre-authorisation on my credit card in case of an accident rather than a deposit, and a pre-authorisation would be ok with me.

He was impatient and quite rude and he didn't have time, if I wanted the car then I would have to come down now and pay. He stormed down the
stairs to the car and I grabbed my things and followed as fast as I could.
The cheek to put me under that pressure after I lost over a day to run my errands for which I had taken an expensive flight to Germany!
I went to check on the car and he had brought me a an automatic car, with low seating, which I am unable to drive. I had made it pretty clear the day before that I needed a manual car and an SUV to get in and out easily as they have higher seating.

He basically said - take it or leave it.

So I left it, because I couldn't drive an automatic car and have mobility limitations to drive a low hatchback.

I had to go to see my mother as I am her legal guardian and run errands and look after my family's grave before visiting her in her care home. She has severe Dementia and is on a closed ward.

I took leave from work, and it was absolutely unacceptable to be treated the way I was. And then the pressure I was put under.

In the end I had no car and had to rely on friends to lend me theirs as they went on holiday. I had to leave much earlier on Sunday morning to get a lift to the nearest train station to travel to Stuttgart to catch my flight back.

There were long walks in between train stations and having a serious illness the physical and emotional stress and added time pressure lead to a very exhausting trip.

Although they advertise rental to over 75's, they don't, and do not return booking, also not members of British Vehicle Rental Association. Be careful!

J'ai apprécié n'avoir à payer qu'au dernier moment, et avoir très facilement quelqu'un au téléphone. Les conseils prodigués ont été très utiles à la fois sur le nombre de jours et sur le véhicule. Je suis ravie de l'experience (8000 kms en Australie) surtout si je compare avec le service des autres loueurs où l'accueil n'est ni aussi sympa ni aussi transparent au niveau des coûts. Je réutiliserai surement BSP auto pour nos prochains besoins.

I usually only share feedback when something goes wrong, but I think it’s important to give credit where credit is due. I rented a car through BSP Auto with Alamo, and unfortunately, when I arrived at the rental location, there was an issue with the payment processing due to my credit card. It was incredibly frustrating, and Alamo told me I needed to contact BSP Auto to resolve it.

While the process took some time (almost two months), BSP Auto’s customer service team was very responsive and professional throughout. They thoroughly investigated the issue, which was determined to be on Alamo's side, and ultimately issued a full refund of 150€ for the car rental. I’m really grateful for their persistence and resolution, especially considering how much time it took to sort everything out.

It’s great to know that even when problems arise, companies like BSP Auto stand behind their service and take care of their customers. I’ll definitely keep them in mind for future bookings!

Very good and comfortable

Very good rental experience. Good value and rapid.

Avoid at all costs! Scam organisation, left me stranded in Bodrum without a car, no transportation available, completely ruined the holiday and cost me £400 no response no refund, criminal

Wat a horrible experience. They gave me the wrong code, I never got my car. They could not help me, because 'we are just a broker'. Ihad to rent a car elsewhere. I sent more than 10 e-mails to file a complaint and to get a refund, they just did not respond anymore. I would strongly recommend anyone to never get your car here.

I was charged the process fee of 95 eur without even getting the rental car. The europcar as the service company denied to rent the car stating I don't have the valid driving license though the driving license was valid, in English and valid to drive in EU. So I turned to the BSP Auto to receive the charged amount for the whole week rent but they returned it with 95 eur back stating it was the processing fee. So one company made up the reason to deny the rent and the second company just beheld the money. At the end I was left without the car and payed 95 eur for nothing. Very bad experience, better leave it and rent from the known trusted companies.

Was charged extra over AVIS USA for airport charges, they also kept my $250.00 deposit. Wrote BSP Sept.26.2025. Until now no reply and no money.. Not good...

Un service client des plus nuls
Réservation d un véhicule chez Hertz heure de prise en charge 12h mon vol arrivait à 8h15
Je vais prendre le véhicule à 9 h , on me dit impossible pas de modification ni d annulation possible
L agence Hertz était arrangeante mais BSP auto aucun arrangeant ni solution possible à part perdre le montant de la location
Bravo le service !!!!!

It's the second time I use bsp auto for vacation rentals. There's always plenty of selection. And the price is great. Booking is also simple and easy.

Booked car hire for Spain (Alicante airport) through this company. The car hire company wheego who the car was from are scammers, look for the slightest scratch or mark to keep your deposit. Make you pay for upgrades and don't stick to the fuel policy.
I complained to BSP but have only received a response saying they were waiting for a reply from Wheego. Further emails to BSP received no response. Would not hire from them again and would recommend anyone avoids them. Only interested in taking your money.

Scam avoid at all costs - this company is an absolute disgrace. I made an online booking on their website on Tuesday 3rd September. I had used an Amex card and saw on my booking email that it mentioned Visa card or Mastercard only accepted. I rang their help desk to inquire if my payment had gone through. The man I was dealing with checked and said payment hadn’t been taken and the booking had not gone through. I had mentioned on the phone call that I would try again with a different card but I instead just decided to physically go to the car rental desk at the airport the next morning and rent a car as I was under the impression that my booking was never processed. The following day I could see that I had been charged on my Amex card after being told my booking hadn’t been processed at this stage I had already made other arrangements and collected a car from a different provider. Since this date almost four weeks ago I have rang multiple times and not been offered any help or clarity on this. Agents on the phone tell me everytime to send an email which I have done again several times but is never responded to. I am now down the full cost of the car rental which is a considerable amount and I’m being forced to take legal action against the company in order to get my money back. DO NOT USE THIS RENTAL COMPANY they’re are plenty of alternatives with excellent customer service.

Don't rent here. Sells you insurance contracts that won't pay for any damages. Stay away and get a serious rental company even if they're more expensive.

réservation facile à faire, site fiable mais 2 choses à dire
- on ne trouve pas le nombre de valises par voiture
- on ne trouve pas les avis