BT Office Furniture & Interiors Reviews 

82
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I would highly recommend BT Office Furniture. I needed some help designing my home office. They offered me a few design options with a range of furniture suggestions within my budget. Customer service... See more

Rated 5 out of 5 stars

Amanda was fantastic...understood what we needed, kept us up to date with delivery progress. She exceeded my expectations in the way she cared about making sure all her promises were carried by her ot... See more

Company replied

Rated 5 out of 5 stars

Simple and like my own Business Approach. The art of Business in a modern world is time management, therefore surround yourself with like minded people and you turn an "average persons work capacity... See more

Company replied

Rated 5 out of 5 stars

We placed a rather large order with BT Office since we were moving offices and redesigning with all new white furniture. Though we had to wait for some pieces due to stock issues, the majority of our... See more

Company replied

Company details

  1. Office Furniture Store

About BT Office Furniture & Interiors

Information provided by various external sources

BT Office Furniture was established in 1994

Our staff have over 50 years combined industry experience.

Previous customers include:

  • Guess
  • Sharp
  • Siemens
  • Selfridges
  • Animal
  • Ryvita
  • Sunseeker
  • Toys R Us
  • Walkers
  • NHS.

    We use our own fleet of vehicles and team of professionally trained installers.

    Ranges include ergonomic office chairs, executive desks, office storage, boardroom tables, call centre furniture, reception desks, library furniture & meeting room seating

    FREE delivery, assembly and installation to most UK areas


  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    82 reviews

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    No recent history of asking for reviews

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    4.7

    All reviews

    (82)

    0 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Excellent customer service from start…

    Excellent customer service from start to finish from the first call to delivery, I would highly recommend BT all staff are so friendly and go above and beyond to insure furniture is installed to the highest standards.

    March 5, 2022
    Unprompted review
    Rated 5 out of 5 stars

    Lots of options

    I would highly recommend BT Office Furniture. I needed some help designing my home office. They offered me a few design options with a range of furniture suggestions within my budget. Customer service was excellent, and delivery was efficient and fast. Thank you!

    February 28, 2022
    Unprompted review
    Rated 1 out of 5 stars

    Ordered 4 filing cabinets

    Ordered and paid for 4 filing cabinets. Informed next day the price was wrong on the website. Offered a refund or pay the balance of the new price.
    Poor customer service, no reduction offered on the new price. Waste of time, sourced the cabinets elsewhere.

    July 8, 2020
    Unprompted review
    Rated 5 out of 5 stars

    Great service

    Great service, we had lots of guidance to make sure what we ordered fitted our needs and good communication about delivery and time frames. The installers were polite, efficient and tidy!

    June 4, 2018
    Unprompted review
    Rated 5 out of 5 stars

    Excellent

    My company have used this company for many years for our office needs. They have always provided an exceptional service. This most recent experience has been top notch; from the ordering process where the communication was spot on and queries answered promptly, right through to the delivery where the delivery man went over and beyond. I highly rate BT Office Furniture and certainly would not hesitate to recommend them.

    May 17, 2018
    Unprompted review
    Rated 2 out of 5 stars

    Dangerous driving

    This morning on the A316 and M3 one of their vans drove with complete reckless abandon, intimidated a driver, drove less that a meter from my bumper on the motorway and consistently broke speed limits.

    Dangerous driving with the reg HX15(or 16)

    May 9, 2018
    Unprompted review
    Rated 5 out of 5 stars

    Excellent customer service!

    Having struggled to source the exact furniture I required for my home office locally I had to resort to the internet and had the good fortune to stumble across BT Office and one of their sales representatives Dixie Park. Dixie was a delight to deal with, very responsive, knew her product and was very accurate with delivery times. I had to get the desk and side unit delivered overseas which was a worry as it was predominantly glass but everything proceeded without a hitch. Really delighted with the end product and would not hesitate in recommending this company.

    May 23, 2017
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you for your review Nick. I appreciate your kind words, It was a pleasure doing business with you.

    Kind Regards,

    Dixie

    Rated 1 out of 5 stars

    Product was damaged and not the same as …

    Product was damaged and not the same as was on the website. They refused a refund.

    May 5, 2017
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Cem, I was sorry to hear that you were unhappy with the product we provided. As is sometimes the case, your product was ordered in and built specifically in the finish you required, and as such we would not usually offer a refund in these circumstances. That being said, I believe that we are now in discussions to rectify the situation and have offered a solution which we hope will be satisfactory, that you will be able to return the table and just pay for the difference to a superior product. Hopefully, if we can come to an agreement then you may be inclined to revise your review? Kind regards, Derek Flood - Director

    Rated 5 out of 5 stars

    Great Service

    Nothing was too much trouble for the representative of btoffice I dealt with (Dixie Park). I had to change my quote requirements several times and it was dealt with speedily and with good grace. The quote was competitive and the furniture is as described, very happy with it. Small issue a day before delivery when a percentage of the desk tops weren't ready for the install date, however I was offered a solution which wasn't needed as this was rectified three days later and didn't cause us any issues. The installation crew from both btoffice and Interiors were fantastic. A job that I expected to take a full working day was completed by lunchtime and all packaging was cleared up and removed. I would definitely use this company again.

    January 19, 2017
    Unprompted review
    Rated 5 out of 5 stars

    Repair Required

    Problem with my new chair and BT didn't hesitate to return it to the manufacturer where it was quickly repaired...

    Great service and I was kept informed during the repair...

    September 20, 2016
    Unprompted review
    Rated 4 out of 5 stars

    Highly recommended

    Superb Furniture, good personal service, one or two slight problems on delivery which were promptly and professionally rectified.

    September 9, 2016
    Unprompted review
    Rated 5 out of 5 stars

    First order

    First experience procuring Chinese manufactured product, the team were friendly and prompt when tendering for the business.
    Product was delivered ontime and assembled perfectly.

    Will be making more enquiries with BT.

    August 26, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hi Tony, Thank you for the positive review, we look forward to working with you on future projects.

    Rated 5 out of 5 stars

    Simply tremendous

    We were planning a complete office re-fit, I made one simple phone call and the ball was rolling.

    They came to our office to measure up and listened to what we were planning & needed (which is very rare these days). Within 48 hours I had a fully designed floor plan and everything priced up. Even when our ‘powers that be’ changed our requirements (and believe me, this happened a number of times) didn’t faze them!!

    Their pricing is very reasonable and their team were really friendly and knew what they were doing. We even got help outside office hours and after our main installation was completed.

    So has I said - Simply Tremendous. I would highly recommend using these guys!

    June 15, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Hello Paul - I've just shown your review to Amanda who looked after your installation, and she is absolutely thrilled with your comments and delighted she could help. Many thanks!

    Rated 5 out of 5 stars

    Great experience from start to end

    Large range to choose from, really helpful team at purchase stage and helped me ( a novice furniture buyer ) in every way, including checking that the table system would work in our space. A pleasure to deal with, delivery was smooth, installation completed quickly, efficiently and no rubbish left at all.. very impressed with the whole experience

    June 6, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    We're so happy that you were pleased with our service Julia - and many thanks for taking the time to write such a glowing review. We appreciate every single one.

    Rated 5 out of 5 stars

    Great Service

    BT Office Furniture were fantastic - their service is first class, very friendly and helpful. Delivery and fitting was worked around the completion of our new office - no hesitation in recommending them - thank you to all for a great service.

    May 24, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thanks Irene - we read every review and appreciate every one. We're so glad you were happy with the service and for the recommendation.

    Rated 5 out of 5 stars

    Excellent service

    Excellent service and quality of furniture - highly recommended.

    May 23, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you Nicky for your very kind review.

    Rated 5 out of 5 stars

    Great service and products

    Truly professional, friendly and competitive service.... We have kitted out 3 floors with all new furniture and we were provided with full schematic layouts and site visits to ensure everything would be perfect... Can't recommend enough!

    May 13, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thank you Jason - I've passed on your very kind comments to Derek who managed your fitout throughout.

    Rated 5 out of 5 stars

    Fantastic from start to finish!

    I came across BT Office by googling whilst planning a refurbishment of our Contact Centre. The website was quite good and easy to use but I needed help with pricing. I called and spoke to a lady called Amanda. She was very helpful and informative and we eventually decided on BT Office to be the supplier of our shiny new furniture. I have been quite an awkward customer but Amanda has consistently gone above and beyond and really helped me achieve some very tight timescales. Everybody that I have dealt with at BT Office has been friendly and helpful and the installation team were great too! All in all I would definitely recommend them and will be using them again whenever the need arises. Thank you so much again.

    May 13, 2016
    Unprompted review
    BT Office Furniture & Interiors logo

    Reply from BT Office Furniture & Interiors

    Thanks Marie for your concise and lengthy review. It means a lot when customers take the time post on Trustpilot. Glad you were happy with the service!

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