Ordered a Leatt MTB helmet...the site said it was in stock, and I paid for expedited shipping...2 day air...helmet took two weeks to get to me...they had to get it from Leatt...I could have done that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered a Leatt MTB helmet...the site said it was in stock, and I paid for expedited shipping...2 day air...helmet took two weeks to get to me...they had to get it from Leatt...I could have done that... See more
Company replied
Some constructive criticism; my multiple item order came on separate Days but order status was marked as “complete” after the first items were delivered. I freaked out thinking the other part of my or... See more
Worst experence of my life ordering from bto....no tracking email no shipping comfirmation.....yes they are dealing with covid and ive ordered several things from other companies yes things are delaye... See more
Ordered goods have arrived as per my last minute modification request. However, the amount invoiced and the invoice attached is not in line with revived value of goods delivered...(higher price) No... See more
Motocross gear, parts and accessories distributor offering some of the most competitive prices in the industry. We are dedicated to the motocross customer, You want it? We can get it!
United States
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use site fast delivery will definitely be ordering again
Good experience. Helmet is too small so hopefully the return process goes as smooth as the purchase
SUPER fast shipping! Great quality of the custom jersey! Love BTO
Great quality with great customer service! Got my part faster than expected! Thanks btosports!
I enjoyed my experience BTO sports very much. Product was great and exceeded my expectations. Had one small issue which was an honest mistake, emailed about it and received a response very quickly and resolved the issue. The customer service was outstanding. I am definitely going to be a returning customer.
I ordered a whole moto cross suit a week after I ordered the emailed me and said they didn't have the helmet or the boots and then two more weeks go by and I still hadn't received anything so I called and asked for a refund not sure I even got my 380$ back but whatever.
Fast shipping even during this pandemic crisis,always the beast deals !
When an item I ordered was unavailable, an actual person reached out to me and gave me several options. Didn’t just cancel my order etc. We ended up with a great product. Highly recommend and will be back in the future!
quality products and dirt cheap pricing what else could you ask for?!
bRAAAAAP
Always happy with BTO, not as happy with gear I chose, but that's far from their fault.
Great products.spent $500 two separate days and they put it all in one order.. efficient. Trustworthy.
Very nice but would be nice if they sent stickers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.