Budgetdirect Reviews 

I recently purchased an insurance policy from budget direct for my vehicle as the online quote came back significantly cheaper than their competitors for the same benefits.
I found their application service simple and easy to use & cover almost immediately for my vehicle.
Budget direct staff made the whole process far less overwhelming than past insurance experiences & I would highly recommend them to my family & friends.
I will definitely be using their insurance services in the future.

The service was amazing the lady i spoke to was so friendly and help to understand the process. She didnt make me feel stupid and she was helpful and suppotive

Great value. Easy process, clear communication.

Budget Direct has the worst service I have encountered in all car insurance companies I have engaged. They were OK a few years ago, but since they have engaged overseas call centers, it's been abominable. My claim was retracted without my consent 3 times, causing me many phone calls to sort it out. The communication between departments is totally lacking, hence I heard one thing from this one and another from the other one. It's been a nightmare, fortunately I found a great repairer called Jubilee Repairs in Meadowbank in Sydney and they have compensated for my misgivings with Budget Direct. Once this repair is done, I will be out of here, after being a loyal customer for over 5 years.

It has taken me a year to take my ex partner off my roadside assistance and the process was very tedious. Instead of being able to take someone off, you have to either cancel or wait until the end of the policy to sign up again without your ex. I have been on auto renewal for years with them and when going through this process I could not even waive the cooling off period because “technically” I wad signing up for a new policy. I did all if this over the phone, it was very hard to understand them as there was heaps of background noise and got transferred to someone who had no idea why I got transferred to them. On top of that they could not copy my details from my previous policy. Honestly, if you make it this hard to change a policy, next time I would just go with another provider.

Easy to apply online & no wait time
Needed an additional certificate & the customer service made it very easy & very helpful.
Maybe slightly more expensive but happy with overall experience

Budget Direct always have the most helpful and informative friendly staff. Budget Direct rates are also very competitive with other insurers-so that is always better “for the hip pocket”!

Easy to deal with.

I spoke to Thuli online and they were extremely helpful, clear and efficient. Highly recommend. Also got great rates compared to other car insurance companies for exactly the same benefits/cover.

Budget Direct will increase your premiums unreasonably year on year. No room to negotiate a better deal.

Budget Direct is nothing more than a cheap insurance company that lures customers in with low prices. Whether it’s car insurance or roadside assistance, they are useless when you actually need help. Unless you own a brand-new car or one that’s less than five years old with no issues, don’t expect any real support.
The underbody splash shield on my car came loose and was hanging down. Budget Direct refused to send roadside assistance, claiming their repairer didn’t have the necessary tools. What a joke. Every car comes with a basic jack and lifting tools, and it’s hard to believe that even a mobile mechanic wouldn’t carry such fundamental equipment.
The customer service staff were full of excuses and kept quoting the contract before I had even finished explaining the issue. This was supposed to be roadside assistance — not an argument over fine print. Their attitude was terrible.
They simply attract customers with cheap prices, but when you need help, you’re on your own. Buying their insurance is just throwing money away. I used RAC before and never had any problems. This was my first time trying Budget Direct, and it has been nothing but a frustrating and disgusting experience.
Don’t buy their car insurance or any other insurance products. They’re not even much cheaper than other insurers. You’re far better off paying a little more elsewhere and avoiding all the stress and disappointment.

Great service the consultant was very helpful and knowledgeable.

My experience with Budget Direct has been extremely disappointing.
I lodged a claim for a collapsed stormwater drain that runs beneath my front gate and front entrance. Budget Direct sent two plumbers to assess the issue, but the assessment appeared very superficial. They simply looked at the area, took a few photos, and left. There was no detailed investigation to determine what had caused the pipe to collapse underground.
My claim was subsequently denied on the basis that the damage was due to "wear and tear" and that I should have maintained the pipe. What I struggle to understand is how a homeowner is supposed to maintain or monitor a stormwater pipe buried beneath concrete. There were no visible signs of a problem until the pipe failed.

It feels unfair to be told that I should have prevented an issue that was hidden underground and impossible to inspect without specialised equipment. I expected a more thorough assessment and a fairer review of my claim before it was rejected.
Unfortunately, this experience has left me feeling let down and questioning the value of my insurance coverage when unexpected problems arise.
What the hell am I paying for?

If you are insuring someone under the age of 20, do not use Budget Direct. A kangaroo jumped out in front on my sons car. After claining on our insurance policy and getting the car fixed, they will now NOT renew his insurance policy as he's classed as "high risk". A kangaroo can jump out in front on any driver regardless of your age! They will take your money as long as you don't have to make a claim.

The staff are really friendly and professional with good prices on vehicles would recommend

Very competitively priced, easy to navigate the process and great having the flexibility to determine the first payment date, even after the insurance date commenced.
Only reason for not giving 5 stars is the vehicle inspection process. Even though my photos were in jpeg format the website wouldn't accept them. I had to upload them using a different method, which took a look longer.

Easy to take out new insurance, excellent after care (I locked myself out of my new car and the team arranged a locksmith pronto), and polite staff.

Very fast and easy. Salesman helped me get cover that was far cheaper than my previous insurance. Also got road side assist. He set my first payment date up for later incase I changed my mind in the interim.

Price is in budget