Budgetdirect Reviews 

Never ever use budget direct! They took three weeks and 10+ phone calls to sort out a no fault claim for $2200! I was hung on multiple times for telling them they have bad customer service and treated like an idiot when I was in the right the whole time. Absolutely disgusting service!

great experience…only issue being able to retrieve quote on line

Quick and easy

Worst insurance company I have ever been with ! My experience was they lied and did anything to get out of paying any legit claims . I wasted my money going with Budget Direct , There are better , honest and fairer insurance companies to go with! Please read the fine print , as i found it misleading , Ambiguous and with Conflicting statements . After my experience it was clear , This is a greedy company only after Taking $$$ from their customers and not honoring the insurance claim ! Why would any one want to support such a corrupt company ? !!

Finally i can’t make the claim the reason that they said I misrepresented at the begining due to I applied my vehicle to Uber later on….

I am just not satisfied the result but I learn how to choose and get advise from the begining

The customer service was great and the price even better.

Very disappointed with my experience with Budget Direct.

I had a water leak in the wall of my house and did the responsible thing by arranging a plumber to repair it immediately to prevent further damage to my property.

When I spoke with one of your staff members, Ken, he acknowledged that I had acted promptly and told me I would receive a partial reimbursement. He even asked if I was happy to proceed on that basis, and I agreed.

After waiting almost two weeks with no update, I finally received a call from the same staff member telling me that I was no longer eligible because my policy did not qualify. This was completely different from what I had been told initially.

The issue isn't the money—it's being given information that I relied on, only to have it changed later. Customers should be able to trust the advice they receive from their insurer. If I had been told the correct information from the start, I would have accepted it and moved on. Instead, I was left waiting, only to be disappointed by the reversal.

As a result, I withdrew my claim. Unfortunately, Budget Direct has now lost a loyal customer. I had trusted them with my home and contents insurance as well as my vehicles, but after this experience, I no longer have confidence in their customer service or the way they handle claims.

I hope Budget Direct improves the consistency of the advice given to customers so others don't have the same experience.

Great service, very informative, so very helpful in what I was looking for. Price was very reasonable.
Very happy with the whole package.

Easy to compare and secured a better price than we’d been paying previously.

Budget is great unless you need to make an insurance claim. Cheap, but lousy service. I am currently waiting 60 days for my car repair. They dont seem to care. I also asked for a refund on 2 months of insurance premiums - I stated that how could my car be in an accident if its in your shop for 2 months. They said no way. It would have been good to know that 21 days of hire car is only a token if the car will be in repair for over 60 days.

It was pretty much all bad. I had to suffer the embarassment of being insured by someone of this name, but i had never even looked at other quotes. Cancelling was a nightmare. They also had the wrong registration details. I can only imagine how hard it would be to claim.

I had to call Budget Direct during an emergency, and the customer service I received was extremely disappointing. The lady who answered the phone sounded clearly annoyed from the start and treated me in a dismissive and rude manner. When you're dealing with an emergency, you expect empathy and professionalism, not to feel like you're an inconvenience. If this is the standard of customer service Budget Direct provides, I'll seriously consider switching my motorcycle insurance to another company. Very disappointing experience.
No , I'm not a bot and Yes this happened for real just yesterday night

I haven't had any problems everything seems straight forward the only thing I haven't received is a policy I thought maybe it might take while after the first payment had come out but I still haven't received anything. Please can you send me a written policy setting out out everything for me to keep as a reference. I believe we have our home and contents with you as well and are very happy with that too. I think the prices are reasonable. I have maximum protected no claims bonus on my car insurance. I'm also happy to recommend you to family and friends. Thank You

The worst insurance company ever!! I’d rather pay a bit extra and go with another insurance provider.
I was recently involved in a motor vehicle accident, where the other driver was at fault (the car hit me from directly behind). The other driver went to his insurer and then sent me the claim number which indicated he had paid his excess and was at fault. I contacted budget so they could handle the claim/repairs on my end and was told I would have to pay the excess and that it would be refunded if it was determined I was not liable, they also told me that my insurance premium would increase!! I had the documents from the other driver’s insurer clearly indicating they were at fault. They also informed me that because the other vehicle was classed as a TRUCK (it was a small Daihatsu Hijet) that according to Budget Direct’s policy, if you’re involved in an incident with a truck, you’re automatically at fault until they investigate and determine who’s liable!! I have never heard of such BS from any other insurance provider in my 25+ years of driving! I contacted the at fault driver’s insurance company (Shannons) myself and they have taken care of me and my vehicle and organised repairs/ hire car etc. I can’t sing their praises enough. Needless to say, I’ll be changing insurers as soon as my policy ends.

Bingle was cheap but a year later they have raised the price budget direct is much cheaper I saved $70

I have other policies with Budget, always very easy to use the website

Quick and easy online process. Great value for money.

I recently purchased an insurance policy from budget direct for my vehicle as the online quote came back significantly cheaper than their competitors for the same benefits.
I found their application service simple and easy to use & cover almost immediately for my vehicle.
Budget direct staff made the whole process far less overwhelming than past insurance experiences & I would highly recommend them to my family & friends.
I will definitely be using their insurance services in the future.