Budgetdirect Reviews 

The process was very easy from my initial contact. The service provided by Customer Service was exceptional. Anything I was unsure of was fully clarified and the price of the policy was affordable in comparison to my previous insurer.

My experience with Budget Direct has been extremely disappointing.

After my vehicle was repaired through their authorised and questionable repairer, I collected it only to discover the wheel alignment was clearly incorrect, creating an immediate safety concern. An independent technician later confirmed the issue, leaving me out of pocket for additional repairs that should never have been necessary.

I also requested reimbursement for the Didi fare I had to pay to collect my vehicle from the repairer. Despite emailing Budget Direct on 30 May 2026 and providing supporting receipts, my request has been ignored and I have received no meaningful response.

The lack of communication, poor customer service and failure to address legitimate reimbursement requests have been frustrating. After everything I experienced following my accident, I expected far better support from my insurer.

Based on my experience, I cannot recommend Budget Direct.

Loyal, stupid Budget Direct customer for years. Recently quoted by AAMI for car insurance to find out BD are charging me DOUBLE. When queried with BD their online person said the premiums were correct. No infringements, no claims, no commuting, not expensive cars. Bunch of scammers.

Budget Direct offered the best coverage at the most competitive price point!

Easy to follow
Easy to fill in and apply

Hi I just wanted to say thankyou to the budget direct team. I was traveling from Wollongong to Sydney for a course when suddenly my car clunked out and wouldn’t move on a busy Sydney street. I was so stressed and overwhelmed the way the car clunked out and wouldn’t move I honestly thought the car was done for. The team so was patient with me and guided me through I was thinking the absolute worst. Turns out it was a cv joint & engine mount which was under warranty. So I got a great out come in an annoying situation. The tow truck driver even picked up the keys from my course. Such a good experience thanks budget direct team.

"Worst service ever. Accident on May 16, processed on July 3, and payout took another 10 days. Instead of pouring money into flashy TV ads, use that budget to manage your staff and speed up your processing time. Unacceptable."

Very happy 😊 with the service

Absolute nightmare. I survived a horrific accident where my premium Audi Q5 was completely written off. On top of that, it was a NOT-AT-FAULT accident. According to the policy, I am fully entitled to a rental car until this issue is resolved. Yet, Budget Direct pretends to be completely ignorant about this clause while bringing up other irrelevant policies to talk absolute garbage. Instead of honoring their own contract, they have been harassing me, taking turns calling to insist that an Audi Q5 is in the same class as an MG3. They are trying every cheap, disgusting tactic to avoid paying a proper settlement and scam me out of my rights. Avoid this incompetent company at all costs unless you want a mental breakdown after a major crash

Great customer service over the phone, very helpful indeed!

Good experience with Budget direct. Car got damaged by a natural event and they took me through the process and supported me throughout the claims process.

Great company, easy to deal with, got a fantastic deal,saved me a lot of money

One of the easiest process I’ve been through, staff was very friendly and explained everything in detail. Would recommend

I am a senior lady and they explained things clearly, often more than once.
The money I saved is amazing.
My previous insurer charged me over $4,000 per year for house and contents, Budget is only a quarter of that.
The Car insurance was a few hundred cheaper.
I am very happy with the service I received.
Aileen

Easy thanks

I got insurance on my bike, but they didn't ask for photos or the odometer mileage , so I'm wondering how good the insurance will be if I ever need to make a claim. Other then that it was easy and the customer service person I spoke to was great

Minor damage from storm. $4000 area. First claim in 50 years. Slow to inspect damage. Slow to affect repairs (but good job) Dunno if slow is correct re payment cos the damage was affected just after Christmas and in July I am still waiting for their payment which they promised on my last 2 calls.

The man I spoke to was very helpful. The price was about half of what I am currently paying. Customer service was spot on.

​I am deeply frustrated and disappointed with Budget Direct Pet Insurance. My dog had an infection that was treated and resolved before we joined. A few months later, my dog developed the infection again. Budget Direct completely rejected the claim.
​When you read their fine print, you realize a massive catch: if your pet gets a common, curable illness, they will slap a "pre-existing" or "recurring" label on it and refuse to pay a single cent.
​It feels like this insurance is designed to only cover things that happen exactly once in a pet's lifetime. If your dog is prone to simple, recurring issues like ear or eye infections, expect to pay 100% out of pocket despite paying your monthly premiums. I will be looking for a new provider that actually understands how basic pet health works. Unreliable and absolutely not worth the money.

Never ever use budget direct! They took three weeks and 10+ phone calls to sort out a no fault claim for $2200! I was hung on multiple times for telling them they have bad customer service and treated like an idiot when I was in the right the whole time. Absolutely disgusting service!