budgetplaces.com 

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Rated 1 out of 5 stars

This company defrauds individual timeshare owners thousands of dollars to provide this service to others. My personal loss was in the 10's of thousands, scamming my family. A corporation that takes... See more

Rated 1 out of 5 stars

Absolute nightmare cause my mum to fall into tears as we arrived to NY for the very first time and couldnt get in. Noone was answering their phones and there were about 4 or 5 of then two places were... See more

Company replied

Rated 1 out of 5 stars

We booked a hotel through budgetplaces via a well-known cashback site. We paid in full but budgetplaces refused to honour our cashback claim saying “Claim does not meet advertiser guidelines” which w... See more

Company replied

Rated 1 out of 5 stars

Policy enables them to retain percentage...ifvyou cancel reservation the keep and offer a credit for 6 months. So use only for one nighters where you do not mind to loose pennies for a cheap night. Fo... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel

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Rated 1 out of 5 stars

Terrible customer service, lack of recourse

Budgetplaces -
1. Charged my credit card for the deposit.
2. Send me an email saying that my credit card didn't work (after successfully charging it) and I needed to contact the hotel directly.
3. I contacted the hotel immediately, and they told me my reservation was cancelled.
4. Budget places refuses to refund my deposit, even though they cancelled the reservation after I followed their instructions.
On a side note, they also asked me to send credit card information over email instead of via a secure portal.
In general, terrible business practices.

October 28, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello ITCarpenter,

We want you to know that we're taking this issue very seriously, and are looking into the situation now. We would be grateful if you would send an email with your reservation number to our customer service team at reservations@budgetplaces.com. We will contact you directly as soon as possible.

Many thanks,

Rated 1 out of 5 stars

I will never ever use this website for booking hotels and i wont recommend anyone else to use this

I haven't experienced a worst booking like this before.. i reveived an email saying that the hotel cannot access my credit although the budgetplaces deduct 20 dollers at the time of booking through the same card. As i received the email saying that the hotel cannot acces ur credit card and the hotel have the authority to cancel my booking which is just like the day before my arrival. As i didnt had time to waste i had to cancel that hotel. Now they deducted the full amount from my SAME CREDIT CARD. Is in that funny. So you guys are just playing tricks just to get the money for free.... and at the timof booking it says free cancelation tooo... good job guys...

October 16, 2014
Unprompted review
Rated 1 out of 5 stars

Dont book through them

The pictures of the rooms they are selling are NOT the ones you get. There is nothing more to say. Now they are refusing to refund the deposit and unwilling to accept mistake. Stay away!

October 13, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello Matúš,

We were sorry to hear that the hotel didn't meet your expectations, and hope you will accept a discount code as a token of our apology (this has already been sent out by our customer service team). We work hard to ensure that our site displays information as clearly and transparently as possible, and have already contacted the hotel in question in order to improve the way it is presented on our site.

Thank you

Budgetplaces.com

Rated 1 out of 5 stars

If I could give negative stars I would

My sister booked the YMCA Hotel in Flushing through this site and when I called them two hours before arrival they said I wasn't on the list, but would "check with their supervisor". Obviously I wasn't going to turn around and skip out so I drove the rest of the way down and thought if they saw my confirmation number they would surely have at least one room ready for me. Low and behold when I arrived they said that we still weren't on the list, even after showing my confirmation number. They accepted my payment and didn't have the thoroughness to even BOOK ME INTO MY HOTEL. 0/10 would not use.

October 10, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello Kristen,

We want to reassure you that our customer service team is already working on this, and that they have been in touch with the hotel to investigate further. We're extremely sorry that this should have occurred, and will contact you as soon as possible.

Many thanks,

Budgetplaces.com

Rated 5 out of 5 stars

Professionalism at its best

I searched for wuite some time on the internet for rooms at Liverpool, for a pal's birthday, it was for 3 adults. The costs were high and the service from one particularly known hotel chain was very poor indeed. I found a flat in the centre for Liverpool with Budgetplaces and called. The lady on the otherside of the phone was excellent, happy and helpful - a great combination. WIthin 24 hours and as detailed by Buidgetplaces, I had a further call to run through the details and secure the booking fully - fantastic. Could not ask for a more stress free service.

October 7, 2014
Unprompted review
Rated 1 out of 5 stars

Deposit paid but not refunded!

I cancelled a reservation number 13681622 which I received a email confirmation that " You will receive a credit of C$44.55 to use towards the online pre-payment for future reservations at budgetplaces.com (credit valid for 6 months)"

However, no such credit appear in my account with budgetplaces after login. My bank confirmed that the amount was deducted from my card, yet it was not credited to my account.

I'm trying to make a new booking with the credit, pls look into it immediately for me to tulsi what was already paid to your company.

October 6, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello Felix,

We have refunded the online prepayment of your cancelled reservation in the form of credits which you can use towards the online pre-payment for your next reservation with us. You can access these credits by logging in to your account at budgetplaces.com (go to the 'Sign in' section on the top right hand corner of the webpage).

Please don't hesitate to contact us at ​ reservations@budgetplaces.com if you have any more queries.

Many thanks,

Your Budgetplaces.com team

Rated 5 out of 5 stars

Professionalism at its best

I've just recently discovered budgetplaces.com and I'm surprised how smooth and professional they are. The best site when it comes to looking for affordable accommodation worldwide!

October 6, 2014
Unprompted review
Rated 1 out of 5 stars

No one "out there" to help you, if needed ....

I booked a hotel (Ritter Hotel - Frankfurt) a non-refundable contract for 3 nights and after some hours I wanted to negotiate with the hotel because I did not want to go there. The booking was done several weeks in advance ...

Neither the hotel or the website has responded to my petition to negotiate a cancellation, so this is the last time I use this service.

I do not recommend neither the website nor the "Ritter hotel - Frankfurt" !!!!

October 6, 2014
Unprompted review
Rated 1 out of 5 stars

APPALLING QUALITY OF SERVICE

I must share my experience of using budgetplaces.com for booking hotel.
I went to London for an exam next day morning.
Unfortunately, the hotel I booked was the only hotel available near my exam venue and I had no choice.
I landed in London late in the evening.
I was told that the hotel is fully booked and there is no vacancy !!!!!!!!!!!!!!!!!!!!!
This is despite telling the Eastern European guy at the reception that this is a pre-booked, confirmed reservation.
He took me on a long late evening walk (with my luggage) through shady areas in and around Kings cross station to another hotel owned by his other Eastern European friend. This hotel was slap bang next to the main road, which was buzzing with traffic all night.
the room had a single window, which couldn't be closed air tight.
I didn't manage to shut my eyes all night, let alone sleep
I was dozing off in the exam and some how managed to keep myself awake.
It was no surpsrise that I have failed in an exam for the first time in my life.
What this website does is, it is only interested in that middleman commission that it collects at the time of online booking. The room rental is what you pay at the time of check out. This website doesn't care about its customers. It has no control over the hotels it sends its customers to nor there are any quality checks. Its a complete fake

October 5, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello,

Please accept our apologies for this upsetting experience, which is not at all how we like to do business at Budgetplaces.com. We would would be very grateful if you could send an email with your reservation number to reservations@budgetplaces.com. We will investigate and get back to you as quickly as possible.


Budgetplaces Team.

Rated 3 out of 5 stars

in need of improvement

It is basically a nice system, but it would be better for instance to know the check-in timing before completing the booking (especially when planning to arrive late at night).

October 1, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Thanks for your feedback, Gianluca.

We'll look into this, as we are always trying to improve our website for users. We do list check-in times just before the reservation is finalised in the section called 'Conditions and price breakdown', but we will look into giving it more visibility.

Thanks for taking the time to let us know!

Budgetplaces Team

Rated 1 out of 5 stars

not relaible- unacceptable

I booked a b&b from this website. All was fine, I paid a deposit of €12 and 2 days before my stay I got an email to say they have cancelled my reservation.
Why offer a service you cant provide.

September 21, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello CK,

Please rest assured that we will look into this issue immediately. Can you send an email with your reservation number to reservations@budgetplaces.com? We will contact the hotelier and get back to you as soon as possible.

Thank's for getting in touch,

The budgetplaces.com team

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