budgetplaces.com 

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Rated 1 out of 5 stars

This company defrauds individual timeshare owners thousands of dollars to provide this service to others. My personal loss was in the 10's of thousands, scamming my family. A corporation that takes... See more

Rated 1 out of 5 stars

Absolute nightmare cause my mum to fall into tears as we arrived to NY for the very first time and couldnt get in. Noone was answering their phones and there were about 4 or 5 of then two places were... See more

Company replied

Rated 1 out of 5 stars

We booked a hotel through budgetplaces via a well-known cashback site. We paid in full but budgetplaces refused to honour our cashback claim saying “Claim does not meet advertiser guidelines” which w... See more

Company replied

Rated 1 out of 5 stars

Policy enables them to retain percentage...ifvyou cancel reservation the keep and offer a credit for 6 months. So use only for one nighters where you do not mind to loose pennies for a cheap night. Fo... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel

Information provided by various external sources

Your experts in budget hotels around the world


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Rated 5 out of 5 stars

Budgetplaces 2nd time

Budgetplaces has been trustworthy. Easy to use, finds lots of cheap places and is pretty clear with the prices. Confirmations etc. have been complete.

March 3, 2015
Unprompted review
Rated 5 out of 5 stars

Budgetplaces.com

It has a great selection of destinations and places to stay, with a wid erange of prices. Easy and fast registation process.

March 3, 2015
Unprompted review
Rated 5 out of 5 stars

Budget Places

I have used Budgetplaces several times, and have been very satisfied with the service offered, that's why I keep coming back. I have recommended them to several friends of mine as well.

January 5, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect just the info needed

have tickets for the Bronze Final World Cup Rugby 2015 wanted perfect hotel for the game and this was just what was requested right price perfect place and ideal for needs

November 22, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome price

Found a last minute hotel at an incredible price and all went through very smoothly.

November 19, 2014
Unprompted review
Rated 1 out of 5 stars

Horrible, never again

I was booking a room and the dates from a previos reservation kept coming up, i made a reservation and it automatically booked those dates. Imidiatedly mailed the website and hotel directly but i got no acceptable answer, i didnt want the money back just wanted
To change the dates but i got no response... Lost about 400 euros with no further response... Worst service ever, a roberry, dont use it!

November 19, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hello Siran,

Unfortunately, because you selected the non-refundable rate (which is the cheapest price), the hotel applies a strict cancellation policy which doesn't allow amendments or cancellations. Our customer service team contacted the hotel to see if the reservation could be amended, but they were unable to do so in this instance. Please note for the future that, although booking dates are saved in the search engine to help navigation, you can change the dates at any stage of our booking process before purchase. If you have any more queries, please don't hesitate to contact us at reservations@budgetplaces.com.

Thank you,

Your Budgetplaces.com team

Rated 1 out of 5 stars

very poor customer services would never recommend

used budget places to book a room in Venice contacted hotel 4 days prior to travel to be told they no longer deal with budget places, cancelled my booking and as I had taken cancellation insurance expected a prompt refund of my deposit, I have never received this or an email reply to my numerous emails, phone goes straight to answer message and no one phones you back, easy money take deposit + cancellation fee, do not supply room ignore customer for the rest of there life = millionaire owner, don't use give your cash to a charity.

November 17, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Dear Colin,

We were sorry to hear of your experience, and want to assure you that this is not how we like to do business at Budgetplaces.com. We are no longer working with the hotel in question, and our customer service team is working on a solution now. They will be in touch with you by email today. If you have any more questions, don't hesitate to get in touch with our team at reservations@budgetplaces.com.

Thank you,

Budgetplaces.com team

Rated 1 out of 5 stars

BEWARE

This company allows you to book a location then you get a e-mail from owner a day before your arrivial that the location of room is changed to there other location caused me and my partner lost time and need to travel more on subway in Rome then walking from orignial location. Owner never offered any kind of discount wanted full payment a good bait and switch and budjet places do not seem to care as I was told to take it up with the owner fat chance Canada to Rome

November 14, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Dear Bob:

We're sorry to hear that the hotel fell below your expectations and will investigate immediately. We'd be grateful if you'd send an email with your reservation number to our customer service team at reservations@budgetplaces.com. They will contact the establishment and get back to you as quickly as possible.

Thank you for getting in touch,

Your Budgetplaces.com team

Rated 1 out of 5 stars

I don't trust this company and I will not recomend it to anybody.

I had a credit on my budgetplaces account that according to the email and information on my account I could use on ANY of the 10.000+ hotels on budgetplaces. Because I had the credit I decided to book a hotel in Malmo for one night. I followed the instructions and booked a hotel but my credit didn't seem to work. After talking to custumerservice I found out that the Hotel I booked 'is not a "budget partner" hotel, for which the discounts are not applied'. This really makes me wonder because I found the hotel pressing the button 'Use credits'. It didn't say anywhere that I was not able to use my credits on this Hotel. If I had known I would have booked another Hotel. Now I have a night in a Hotel Malmo that I cannot afford and a credit that is running out (I don't dare trying to use the credit again). Great way of making money, Budgetplaces! I don't trust this company and I will not recomend it to anybody.

Update

Before writing the review above I had of cause talked to costumer service and as mentioned they explained that I could only use the credit in Budgetpartner Hotels. When I told them that I was still confused they didn't answer. However, I did write them again as I was told by the Budgetpartner Team but I didn't get an answer (it's been around 20 days now) - The point here is, that the very polite message from budget partner is not at all an expression of good costumer service.
Another reviewer Ramon addressed the confusion about the credits a while back so Budgetpartner must have been aware that this could cause confusion for the costumers. He was told that he could use the credits at the majority of the hotels on Budgetpartner. In Malmö I found, that you can only use the credit on 3 out of 26 listed Hotels - I can't see how 12 % can be the majority. This is not my complain though. My complain is that I was told that I could use the credit on all of the Hotels listed on budgetplaces.com and that there is no way I could have known that this was not true. When searching for a Hotel all the Hotels are listed in the same way. All in all my biggest complain about this company is, that they lied to me and are not willing to do anything about it. By principle I don't think any business should get away cheating their costumers like this.

November 11, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hi Jose,

We were sorry to hear about your experience, and have taken immediate steps to improve our communication regarding the use of credits. We have passed on your message to our customer service team, and we would be very grateful if you could get in touch with them at reservations@budgetplaces.com (please include your reservation number in the email).

Thank you,

Budgetplaces Team

Rated 2 out of 5 stars

Had to pay the full balance

Could have made this booking through the website of easy hotel, but you stated on your website I had only to pay a deposit of 35 euro but only seen my account to see all the money has been taken.

Very dishonest of your website!

Rgds

November 4, 2014
Unprompted review
budgetplaces.com logo

Reply from budgetplaces.com

Hi Jonathan,

You chose the non-refundable rate, which is cheaper but means that the full balance is paid before arrival. We're sorry that you didn't find this information clear on our website, and will be looking into how we can improve in this area. Our customer service will send you information on non-refundable rates by email. Please do not hesitate to contact them at reservations@budgetplaces.com if you have any more questions.

Thank you

Budgetplaces Team

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