Budget Windows Ltd  Reviews 

295
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, knowledgeable staff and professional fitters who complete home installations efficiently while always keeping workspaces exceptionally clean and tidy. Consumers consistently note that the new windows and doors are top quality, delivering a smooth, draft-free, and highly reliable improvement to their properties. Some reviewers were not happy with the aggressive sales tactics and high pressure pricing strategies encountered during the initial quotation appointments. People also mentioned experiencing stressful installation delays, unexpected problems with ventilation vents, and difficult communications with the finance department regarding payment terms.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and helpful... See more

Service

People report satisfaction with the service, highlighting professional and friendly interactions from the... See more

Product

Customers consistently note ambiguous experiences with product installations. Many reviewers expressed high... See more

Price

Users describe ambiguous interactions with price, as experiences vary widely from one customer to another.... See more

Quality

Consumers find quality to be positive, expressing satisfaction with their new windows and doors. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Friendly personnel. No hard sales. Fair pricing. Kept informed from start to finish. Doors are exactly what I asked for. Workmen clean, respectful and knowledgeable. Would definately recommend. I dr... See more

Company replied

Rated 5 out of 5 stars

Would recommend for anyone thinking of installing new very high quality double glazed windows. Excellent service very good value considering the effort to install properly. The fitters Michael and Joh... See more

Company replied

Rated 5 out of 5 stars

We had a smooth, easy and positive experience with Budget Windows from start to finish. We were communicated with every step of the way and Kim our coordinator was happy to answer any query we had. Ou... See more

Company replied

Rated 5 out of 5 stars

I was looking round for someone to give me a quote for 3 new windows Budget windows where the only ones to answer a phone give me an appointment and actually turn up. The whole process was very quick... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Why pay more when upgrading your North East home? At Budget Windows, we understand the importance of quality and affordability. Our ethos is simple—deliver exceptional, energy-efficient windows and doors without breaking the bank. Say goodbye to draughty, outdated windows and doors, and welcome a warmer, more comfortable home environment. Located in the heart of the North East, we have dedicated ourselves to providing homeowners like you with products that not only improve thermal efficiency but also enhance the aesthetic appeal of your home. Our extensive range of windows and doors is designed to cater to various styles and preferences, ensuring that every customer finds the perfect fit for their home. We pride ourselves on transparency and honesty. At Budget Windows, there are no hidden fees or inflated prices. Our straightforward, affordable pricing reflects our commitment to making energy efficiency accessible to all. Every product we offer is backed by our commitment to quality and durability, ensuring you enjoy long-lasting benefits. Contact us today at 0800 449 449 to discover how we can transform your home with our cost-effective solutions. Visit our website at www.budgetwindows.co.uk for more information and to view our range of products. Transform your living space with Budget Windows—where quality meets affordability.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.4

All reviews

(295)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Well pleased with all aspects

Ben was very helpful with ideas and options.Mark and Adam were canny lads who installed the windows.The communication from the office staff and follow up are spot on.Well pleased with every aspect and would recommend this company

February 28, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear June, thank you very much for your feedback, we really do appreciate it and I’m obviously delighted to hear how pleased you are.

Rated 4 out of 5 stars

Well done

Window went in well. Crew did a lovely job and we're very pleasantly. Apart from having to wait for the sill to be delivered, the fitting was excellent! Debbie was in touch with me throughout and was brilliant! Thank you Debbie and the Team.

February 13, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Margery, thank you very much for your lovely review, we really do appreciate the feedback and I’m sure Deb will be delighted to be given a mention.

Rated 5 out of 5 stars

External door installation

The guys turned up as stated 8am,carroed out their works in a tidy and professional manner ansmd explained the locking mechanism and cleaning methods.
And the door looks great
Thanks
Mr and mrs Sumpton

February 18, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Mr & Mrs Sumpton, thank you very much for taking the time to post your review, we really do appreciate the feedback and I'm delighted to hear how pleased you are.

Rated 5 out of 5 stars

New windows

From contacting Budget windows to completion of our order Budget windows have been professional and very helpful. They have given excellent advice and listened to our needs. There window fitters arrived on time where very polite did an excellent job and left everything very tidy and clean. I will always recommend this company

February 10, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Hilary, thanks so much for saying you’d recommend us, it really means the world to us and it shows how serious we are about delivering high levels of customer service.

Rated 5 out of 5 stars

Doors fitted

From the start to.buy the door to.end of job well.done.
.everthing delightful customer.service 😊 no faults to appoint. Doors fitted fast service nd.good.job. they even.explain how to.maintenance

December 9, 2024
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Reply from Budget Windows Ltd

Thank you very much for taking the time to post your review, it’s greatly appreciated and obviously brilliant to hear.

Rated 5 out of 5 stars

Great communication

Great communication from start to finish and everyone i spoke to throughout the process gave exact timescales and were very knowledgeable and friendly. The 2 lads that carried out the installation were great. They were tidy and friendly and did a fantastic job

February 6, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Amanda, thank you very much for taking the time to provide feedback about your experience with us, we really do appreciate it.

Rated 5 out of 5 stars

Fantastic experience

The two fitters who visited were extremely professional and courteous, they were finished with the job very quickly tidied up after themselves and then explained everything to us. l can't recommend them enough.

February 5, 2025
Unprompted review
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Reply from Budget Windows Ltd

Dear Martin, thanks very much for saying you'd recommend us, it's the best we could hope to hear and obviously I'm delighted to hear how pleased you are.

Rated 5 out of 5 stars

The company done a excellent job the…

The company done a excellent job the fitters were amazing and so helpful and done a super job nothing was too much trouble excellent men

February 3, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Joyce, thank you very much for your kind words, they really mean a lot to us and we appreciate you taking the time to share them.

Rated 5 out of 5 stars

Definitely would recommend

From sales to installation everything has gone great. Extremely happy that everything that was sold to me was what I received, install team (Daniel and Phil) were great, really helpful and professional. I will definitely be using budget again for anything that comes up.

February 4, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Tyler, thanks very much for your kind words about Dan and Phil the installers, we really do appreciate the feedback and I’m sure the lads will be buzzing to read this.

Rated 4 out of 5 stars

Lovely professional helpful…

Lovely professional helpful knowledgable salesman Chris.
I would of awarded 5 stars but windows not fitted yet. I will do another review after fitting.

January 18, 2025
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Reply from Budget Windows Ltd

Thank you very much for your feedback about Chris, it’s great to hear and I look forward to seeing your update once the installation has been completed.

Rated 5 out of 5 stars

Fantastic from start to finish!

Fantastic from start to finish!! I would definitely recommend Budget.
Everyone I came in contact with was very friendly and professional but a special shout out to Rob, who fitted the door to exacting standards, and Deb who kept me informed throughout.
Seldom have I had the pleasure of dealing with such a professional firm, who genuinely want to do their best for their customers.
The door itself is very high quality and solid. It looks really smart and I’m thrilled! Thank you Budget and well done 👏

January 29, 2025
Unprompted review
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Reply from Budget Windows Ltd

Dear Janet, thanks very much indeed for your lovely review, we really do appreciate it.

Rated 5 out of 5 stars

FIVE STARS

We have had two lots of windows supplied and fitted by Budget windows. They were very professional on there fitting and leaving everything clean and tidy. We did have a small problem with one of the windows but the company responded very well and got it sorted for us. Rob the fitter who fixed the problem window for us did an excellent job and was very professional and Curtis. I would like thank Debs for keeping us informed in her kind and curtis manner.

January 28, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Steve, thank you very much for taking the time to post your review, we really appreciate the feedback.

Rated 1 out of 5 stars

Never again, stick to local!

Had this company out for a quote for 7 new windows and the sales guy (Bez) seemed nice. He then gave us a hugely inflated price of £9.8k but if we went ahead today, it was 8k. I was honest and said we’ve got others coming to quote us. He became rude asking what was wrong with the price, said other companies quality will be rubbish. When I asked for the price again, he said there was no point writing down the 8k which is ‘today’s price’ and to just write the 9.8k price. When I asked what is the average waiting time for installation, he said there was no point telling me coz I’m not going ahead. Ridiculous and rude sales people. Went with a local company which was half the price. Avoid these!!!

January 4, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Tanya, I’m very sorry to hear that you weren’t happy with Bez, this is obviously not what we would like or expect and I’m obviously very disappointed to hear it. We are certainly not in the business of having dissatisfied customers and I will ensure that Bez is brought it to discuss your claims, as we do take all complaints very seriously. Thank you for highlighting this to us and I’ll ensure you are contacted by senior management once we have investigated fully.

Rated 1 out of 5 stars

Avoid

Wouldn't measure anything with just my wife at home. They needed me (a man but used some wierd "its the law" answer). She told him it wasn't 1940. Lots of talk & finally told us they could do 20k, magically rang his boss and got it down to 13k. Even the lower price was double the last 4 quotes we've had. Lurked, chatted & pretty much used any typical slime sales tactics. Literally ran out the door when we told him this. We're wise enough to scatter these cowboys but seeing my elderly neighbour down the street using them, I dread to think how much they've paid. Tell anyone you know to avoid, nothing "budget" about them.

January 17, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Updated 21/1/25

Dear Andy, I reached out to you last week, for you to provide some further information to help us investigate your claims, however I have still not received anything. If you could kindly respond to that request, it will enable us to identify which of our representatives was responsible for your complaint. I hope to hear from you very soon.

Dear Andy, thank you for your feedback although I’m very sorry to hear that your experience is not what we would have liked. What you have described certainly doesn’t fit with what we train our representatives to present to our customers, so I’d really appreciate it if you could provide some further information to help us identify which person you had to quote so we can investigate further. Thanks for highlighting this to us and please accept my apologies on behalf of the company but please rest assured that we take all complaints very seriously.

Rated 1 out of 5 stars

AVOID

AVOID

Budget windows came to price up 8 windows and 2 doors going through their ‘recycling scheme’.

Salesman was fairly polite until he started questioning about my partner. Even though I persistently said it was my house and my decision about the property they frequently asked me how my partner would feel and wished he was there.

The price quoted was ridiculous! Close to £15k! They talked through finance options but this seems more of a scam to lure you in as you give an ideal monthly figure but they automatically base it on an 10 year period with very high interest rates, racking up to actually paying £24k if I went with the finance options.

The salesman then put his boss on speakerphone whilst still in the house, obviously trying to apply more pressure for the sale. Stating again he wished my partner was present, however seeing the windows would not change minds about the ridiculous pricing!

I worry about vulnerable people who may not think to google the usual costs of fitting windows in a house and would just accept the price as gospel.

Seemed very sexist to keep mentioning my partner and seemed to want to deal with him rather than the actual homeowner (myself).

The salesmen talk the talk and give these stories, which I’m sure yes new windows will improve the heat in the house, but to say they are competitively priced is a bit of a joke after speaking to people who have had bespoke windows put in in London for £8k

Go independent or shop around, these guys definitely aren’t worth it

January 13, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Laura, I’m sorry to hear that your experience wasn’t a good one, that is obviously not what we would want. I’m obviously concerned at some of your comments and would like to look further into this. If you could kindly provide some further information to help us identify you and your representative, that would be appreciated. Thanks for highlighting this to us.

Rated 5 out of 5 stars

Great Company

Good communication, on time and the lads who came did a fantastic job. From start to finish this was a great company to deal with from purchase to installation.

January 16, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Allyson, thank you very much for your feedback, we greatly appreciate it and I’m delighted to hear how pleased you are of course.

Rated 1 out of 5 stars

Price was way too expensive for me.

Price was way too expensive for me.

January 8, 2025
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Customer, thanks for your feedback, although I must admit to being very disappointed to receive a 1 star review based on your opinion of our pricing, which is very competitive indeed. If there are other reasons behind such a low score, could you please let us know by emailing info@budgetwindows.co.uk so that we may investigate.

Rated 5 out of 5 stars

Wonderful porch installation.

The installation manager and team were excellent. The lads were very efficient but also friendly and respectfull to my mother and neighbours. Excellent job and gorgeous porch.

January 6, 2025
Unprompted review
Budget Windows Ltd  logo

Reply from Budget Windows Ltd

Dear Michael, thanks very much for posting your review, we really appreciate the feedback and I'm thrilled to hear how pleased you are with the service you received.

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