Buggscarhire Reviews 

74
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Buggs’ office is directly in front of arrivals at Bergerac and cars are just behind the office, so very convenient. Fuel policy is full to full which I prefer. Car was immaculate. Staff friendly. Secu... See more

Rated 5 out of 5 stars

Very quick car hire experience, everything ready as soon as we arrived at the desk. Helpful staff and a very nice Ford Focus car with no issues to report for 10 days. Communication was excellent and a... See more

Rated 5 out of 5 stars

We booked a car online through Buggs at Bergerac airport for a family birthday gathering. Although we booked a smaller car we ended up with an almost new Kia Niro Hybrid at the same price. Great... See more

Rated 5 out of 5 stars

Recently used Buggs Car Hire in Limoge. Can’t recommend them highly enough. We received a warm, friendly welcome and were provided with an immaculate top spec Ford EcoSport. Fantastic service, great p... See more

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4.5

Excellent

TrustScore 4.5 out of 5

74 reviews

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4.5

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(74)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely recommended car hire

Sept 2024 - First time hiring a car and Buggs car hire at Limoges airport made the process really easy.
Very easy booking process and car was ready for us when we arrived. No problems with the car for the 5 days we had it and return process was just as smooth.
Will definitely use Buggs again when visit the Limoges area of France.
Tip - make sure you know how the automatic gearbox works on the hire car before driving off (we did a tour of the carpark in first gear, before going back to Buggs area and asking how to put it into “Drive” 😂)

September 25, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your revieiw and we look forward to seeing you again.

Rated 5 out of 5 stars

We hired a beautiful silver ST Line…

We hired a beautiful silver ST Line Ford Focus estate from Buggs, Limoges and it was presented immaculately , however it didn't last long (about 4 hours to be precise) before it had an altercation with my father in laws gate ! 3mph impact - scratched but not dented the wing but it was the impact on the wheel that damaged the suspension. Rescue were called and arrived to recover the car within the hour . Absolutely gutted. Fortunately my father in law very kindly leant us his car so we could get back to our gite. He took an unexpected turn for the worse two days later and very sadly died in hospital with us by his bedside. Devastated and dumb founded only scratches the surface . Holiday from hell !
Buggs were amazing the way they dealt with us over the lovely Focus and they even let us hire a second car off them as we weren't now sure if Dads car was still insured .
We really had a nightmare holiday but buggs were so good to us and had our best interests at heart all the time . Humanity at its best from a company I can't rate highly enough . Thankyou again
Max and Lesley

September 29, 2024
Unprompted review
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Reply from Buggscarhire

thanks for your kind review

Rated 5 out of 5 stars

Good Price. Friendly and Efficient

Have hired a car from Buggs (Limoges Airport) a few times now. Have always found it to be a simple smooth and reliable process. Normally no more that 5 mins between leaving airport to driving away. Good price, great service, friendly and efficient. Would recommend without hesitation.

October 3, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your kind review

Rated 5 out of 5 stars

Fantastic service at Bergerac airport

Fantastic service. Car was great, no issues at all plus we had a hybrid so only used €20 of fuel in 4 days. Quick and easy to get the keys and don’t get all the ‘waffle’ that other companies might do. Definitely worth getting the damage waiver. Gave car back at 2pm and by the time I got home in UK (4:30pm), the deposit was back in my account (Monzo). Thank you all

September 30, 2024
Unprompted review
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Reply from Buggscarhire

thanks for your kind review

Rated 5 out of 5 stars

Simply the Best!

Best car hire company we have used. The lady at Limoges Airport was friendly and professional and the whole experience was top rate. We will definitely use Buggs again.

September 15, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your kind review

Rated 5 out of 5 stars

We recently hired a car through Buggs…

We recently hired a car through Buggs at Limoges airport. This was a very straightforward process. Unfortunately we had an incident with a brick wall in Brantôme necessitating a repair once the car was returned. This was taken with good humour by Olly and I was able to reclaim the entire cost of the event (€888) through my insurance4carhire policy. Olly was ever helpful throughout the whole process (photos, repair cost receipts etc). As a consequence I have no hesitation in recommending Buggs car hire.

August 14, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your kind review

Rated 5 out of 5 stars

Good service from Buggs Car Hire Limoges

I have been lucky enough to use Buggs at Limoges Airport 3 times this year, and on a fairly regular basis in recent years since "discovering" them. What marks them out is customer service. Whilst the other agencies at the Airport are good, their opening hours are limited, and may not tie in with flight arrival times. Buggs open their office as and when required, which means much greater flexibility when making travel plans. Additionally, to date, everyone I have dealt with has been friendly, efficient and helpful

September 6, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your kind review

Rated 5 out of 5 stars

5* car hire company

5* car hire company, had booked on line prior to our holiday, picked up a stunning 5dr fiesta, had all the bells and whistles on it at Limoges airport, lovely customer service too. Highly recommend 👌

September 6, 2024
Unprompted review
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Reply from Buggscarhire

Thanks for your kind review

Rated 1 out of 5 stars

POOR EXPERIENCE & COSTLY

What started off well soon soured in my view. I hired a Kia Picanto for four days from Buggs based at Bergerac Airport. All seemed well until I returned the car on time, but had sustained a small scuff on the front left of the plastic bumper while parked in Bergerac town centre. I couldn’t explain as the office was locked with no one around, so I called them. Their attitude was poor to say the least. Several days went past and several emails back and forth to get an idea of how much they would deduct from my deposit… to my horror it was substantially over 300€! Significantly more than my 4-day hire!
I showed photos to an English based body work company who suggested a cost of around 200€ to rectify the damage. I feel ripped off!
Yes I did get a copy of the quote ... it was in French and in my view limited in description. And what 'other correspondence' did you send to me? I had no choice in the matter as you had my 500 euro deposit. I stand by what I say!

June 15, 2024
Unprompted review
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Reply from Buggscarhire


After all the numerous emails, copy of quote from repairer and other correspondence we thought the situation was concluded.
We DO NOT and will not rip off our clients.
Yes the quote was in French We are IN FRANCE, the damage was 2 deep scratches not a small scuff and required the work as per the quote.
I stand by what i say!

Rated 5 out of 5 stars

Excellent service

Excellent service. English speaking, friendly and professional. Car was excellent.

June 13, 2024
Unprompted review
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Reply from Buggscarhire

Thank you, Glad to hear you had a good experience at our Limoges site.

Rated 3 out of 5 stars

A disappointing experience……..

Hired a 7 seater vehicle from Buggs based at Limoges airport. All went well in terms of collecting the vehicle etc. The following day, I discovered the poor condition of the seat belts in the middle row of seats. Photos were sent to Buggs highlighting what I considered to be a disturbing safety issue. To my mind, they would have been a UK MOT failure. To date, I have yet to receive the courtesy of a reply / acknowledgement etc. Pretty poor. In addition, on returning the vehicle, the office was closed and there was no answer on the phone number displayed in case of issues. Someone did call back later when it was too late! Overall, a poor experience and does not inspire confidence in Buggs.

May 26, 2024
Unprompted review
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Reply from Buggscarhire

Thank you.
Please can you resend the email info@buggscarhire.com and confirm the issue that was "too late", when you returned the car.
on receipt we will respond.

Rated 5 out of 5 stars

Good solid UK customer service

Good solid UK customer service.

I had a minor issue that was quickly resolved, Buggs chap phoned me to sort it out.

We will use them again.

March 19, 2024
Unprompted review
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Reply from Buggscarhire

Thank you

Rated 5 out of 5 stars

I’ve never used such a friendly car…

I’ve never used such a friendly car hire firm. They made hiring a car a relaxing and pleasurable experience.
Having never heard of Buggs we were a bit nervous the first time we booked through them, but we needn’t have worried. We’ve used them twice now through Limoges and both times we were on our way in no time. Despite us setting the wrong collection time they just smiled and resolved it.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent car hire with Limoges airport…

Excellent car hire with Limoges airport branch!
I had a very positive experience with buggs with being under 25 buggs were very accommodating!paper work in the office took less than 5 mins,car was in great condition,the staff were very friendly and helpful,I would 100% recommend and will definitely be using them again ,no problems what so ever!
Josh (UK)

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication by email

Excellent communication by email. Replied promptly and patiently to all my queries. Our car at Limoges was just right. Everything explained clearly.
Definitely recommend.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

hired a car in Bergarac over the August…

hired a car in Bergarac over the August bank holiday weekend and the whole process could not have been simpler- office is right outside arrivals and I left my girlfriend to wait for our case whilst I sorted the car out. By the time she came out the car was already sorted. The young lady that dealt with us was super professional and super friendly and the whole process was dealt with equally well on our return. Would highly recommend and also excellent prices

August 29, 2023
Unprompted review
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Reply from Buggscarhire

Thank you

Rated 5 out of 5 stars

Hired a car Limoges airport from buggs…

Hired a car Limoges airport from buggs we got delayed and they stayed open until 11.00pm Saturday 12 august fantastic car clean and full of fuel thanks to Ollie for excellent customer service very helpful all done in 5 minutes not like the rest of them I will definitely use Buggs again thanks Dave uk

August 12, 2023
Unprompted review
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Reply from Buggscarhire

Many thanks for your post.

Rated 5 out of 5 stars

The Buggs team were very helpful and…

The Buggs team were very helpful and responsive in their communications and service was excellent all round. We will definitely be using them again when we fly back into Bergerac!

July 15, 2023
Unprompted review
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Reply from Buggscarhire

Hi Thank you and we look forward to seeing you again soon

Rated 5 out of 5 stars

excellent hire care service

I hired two cars as there were 6 of us at Limoges airport, In France, Buggs stayed open to meet us getting off the plane at 9:30pm and then accommodated us when dropping the car off, so we didn't have to hang around the airport for hours after dropping the car off. The price was good, the car was a bigger car and cheaper than the other company that was not as accommodating. Buggs actually asked us what time the return flight was and rang us during the week after rearranging other car hire, that is going above and beyond service.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Hassle free

I used these at Bergerac airport, Great company, could not fault them, totally hassle free, really quick handover and cheaper than the bigger car rental companies, I would definitely use them again

June 10, 2023
Unprompted review
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Reply from Buggscarhire

In this day and age it is all too easy to criticise, so when we receive such positive reviews like yours it makes all our hard efforts worthwhile.
Thank you again and hope to see you again soon.

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