Products delivered on time with a great ETA and tracking. Cheaper than trying to buy from other builders merchants. Will definitely be using again in the future.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a chore to get,They wouldn't send it direct to Ireland,so I gad to hqve it to a location in UK,and thrn send it on to Ireland. Absolutely the worst experience,not just this company but others a... See more
Our experience with this company has been fantastic! Hayley was very helpful from the minute we called to make an enquiry and all the way through our order process. Placing the order was really easy,... See more
This was my second time using this company, I needed some very large clear roof sheets cut to size. The process was very easy and Hayley helped advise me on certain accessories that I requir... See more
Company replied
Company details
Written by the company
BSO is now under new management and is part of the Insulation4less Ltd family of Building Material Websites. BSO selling over 45,000 DIY products online. With a huge range of power tools, paving, garden tools, bricks, cement, plasterboard and much more. We deliver throughout the UK to consumers and the trade. Now being a part of the Insulation4less Ltd group, BSO can take advantage of the world-class customer service that comes with Insulation4less Ltd and also our On Time Delivery Policy, Price Match Guarantee Policy, Rewards Points and of course the great prices that come with Insulation4less Ltd. Rest assured that you are now in safe hands with BSO.co.uk now part of Insulation4less Ltd. We look forward to hearing from our customers right here on TrustPilot and of course all these new 5* reviews.
Contact info
3rd Floor 207 Regent Street, W1B 3HH, London, United Kingdom
- 020 3936 2839
- info@insulation4less.co.uk
- www.building-supplies-online.co.uk
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EBP 600mm x 450mm B125 Loading Single Seal Solid Top Locking Composite Manhole Cover
The item, EBP 600mm x 450mm B125 Loading Single Seal Solid Top Locking Composite Manhole Cover
I was told in an email it has no frame just a cover. It has a frame as well and the frame size is 600mm x 450mm. The cover is smaller. No effort to make a clear description or more pictures, but they made an effort to increase the price after I bought it. The item is small but good, the description is bad.
March 17, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review and feedback. We apologies for any confusion caused with our listing, this has since been updated with the correct description and information in regards to the frame. We are pleased to hear that you are happy with the Manhole cover.
Excellent service
Quick and informative response on chat. Happy to do a small order. Kept informed every step including delivery. Very impressed.
March 21, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Very Satisfied with the price and…
Very Satisfied with the price and Delivery
Recomended.
March 23, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great company to order from
Great company to order from. My order turned up all correct and in good time. It was well packaged so glad to see no damage. The guttering is good quality and price too!
March 12, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Delivered correct items on time
Delivered correct items on time, exactly what I ordered.
March 15, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great
Great, found the item easily enough on the website. price was very competitive. Delivery time was also very good
March 11, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Quick easy delivery and product as…
Quick easy delivery and product as described
March 18, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
HOT WATER TAP FILTER
Good advice on which filter I needed, excellent communication & fast delivery. Super service all round. Thank you.
February 2, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
I bought a Bath Tub after 2 years gone…
I bought Roca Bathtub from BSO, but after 2 years it gone rusty, while it supposed to be stainless steel... I contacted customer service and initally I've been told that the previous owners went into admistration and they won't replace it. Thankfully, Hayley from sales stepped in, and with support from Roca After Sales Care Team they went above and beyond to assist in facilitating the replacement. Altrough it took some time and convincing I am very delighted and highly recomend the service, especially aftercare following previous vendor going out of business.
February 19, 2024
Unprompted review
Reply from building-supplies-online.co.uk
This website has been under new management for less than two years, as the previous company went into administration.
As we explained on the phone and via email, your order was placed before this change of ownership occurred, hence, your order was not placed through us, therefore we could not assist you.
However, we also advised that you should liaise directly with the manufacturer who will be able to assist in relation to the issues you are facing with your product.
Quick delivery great priduct
March 11, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Quality products, Priced competitively and delightful to work with
I have worked with Hayley for the last 3 years and no matter how big (understandable) or small (and i get pretty small) she has ALWAYS provided me with great efficient help to get the right product at the right price, with a quick turn around, because i've ordered too late for my programme. I always go to them for my insulation and even though i always get alternative prices in every case they have been the most competitive...I now sometimes don't even bother with check prices and save myself a bit of effort
March 1, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.
Great price and service
Best priced insulation around, rapid delivery, excellent service
March 1, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Very prompt with delivery and very well…
Very prompt with delivery and very well protected in box. Would definitely use this company again.
February 16, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Very pleased with my experience.
Very pleased with my experience. Good price and delivered quickly. Would use again.
February 28, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
At present the sink is still in the box…
At present the sink is still in the box waiting installation
February 29, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
We don't go anywhere else for our…
We don't go anywhere else for our insulation because Build4Less provide a good range of products at competitive prices. The service is excellent, AND... they're lovely people to deal with. Thank you.
February 21, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your lovely review. We very much appreciate your continued custom and we look forward to assisting you with future orders.
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Great service all round
Great service all round. Really easy to speak to and cannot fault the service at all. Good value for money also.
February 14, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
Good Stuff
Good quality and always in time for our costumers.
100% highly recommended.
February 2, 2024
Unprompted review
Reply from building-supplies-online.co.uk
Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.