Build Your Box Reviews 

33
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had my doubts about ordering such an expensive item online, but it was a no-brainer when compared to high-street pre-built options. my new computer is built superbly; very organised and tidy. it ar... See more

Rated 5 out of 5 stars

Ordered two custom computers and appreciated being able to fine tune the order over the phone. Parcel Force managed to destroy one but this was quickly replaced by Build Your Box. Would definitely... See more

Rated 5 out of 5 stars

I have ordered three machines so far from BuildYourBox. The website is easy to use, the machines were built and delivered within a week and there were regular updates on progress. I used to source... See more

Rated 3 out of 5 stars

Everything about the box is cheap and made from insubstantial materials. I particularly don't like the way the hard drive is mounted against the side wall of the box. There are two problems with mou... See more

Company replied

Company details

  1. Computer Store
  2. also in
  3. Gaming service Provider

Information provided by various external sources

Custom PC builders UK. You choose the spec we build your custom PC. Computers built for gaming, work, home or professional use.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.7

All reviews

(33)

1 review in the last 12 months

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Rated 3 out of 5 stars

PC Build quality

My experience is of 1 machine only ,the rear of the case arrived dented ,the company did not want to know they said the photgraph of the machine leaving them was perfect , i fixed this myself, the second problem i had in which i did not contact them was the usb connector inside was not seated correctly 5 min fix , would i buy again 50/50 depends if i had time to build my own box

October 9, 2014
Unprompted review
Build Your Box logo

Reply from Build Your Box

Thanks for your feedback, it will help us improve our service. It sounds like the issues occurred during delivery. Glad to hear you were able to overcome these issues and the build appears to have had no major issues. We do hope that you do not have enough time to build your own PC in the future as we would like to deal with you again.

Rated 5 out of 5 stars

Glad To Have Telephone Contact

Ordered two custom computers and appreciated being able to fine tune the order over the phone.
Parcel Force managed to destroy one but this was quickly replaced by Build Your Box.
Would definitely use them again as long as they have someone to answer the phone.

October 9, 2014
Unprompted review
Rated 5 out of 5 stars

amazed

The product its Amazing cheap price high quality in customers care and in the components

October 9, 2014
Unprompted review
Rated 2 out of 5 stars

Great computer poorly put together

Arrived on time but without the second hard drive configured or the firewire working. Also some installation of extras not undertaken. I had to buy another firewire as the one supplied had been damaged during fitting. I spent around £400 in engineers fees to get the whole thing up and running as it should be.
I was not able to take advantage of the warranty as I needed the computer to be able to do my work. I had already waited a week. besides, a company that cannot properly put together a computer costing over £3000 is not one that I would trust to rectify any faults.

October 9, 2014
Unprompted review
Build Your Box logo

Reply from Build Your Box

Sorry to hear you had issues with your PC, however the issues you had would have been covered under the warranty (2 year as standard including 1st year return to base). This means we would have collected the PC, fixed any problems and returned the fixed PC to you for free.

Rated 4 out of 5 stars

Exactly what I wanted, no faults so far

Reasonable level of customisation on the website allowed me to get what I wanted much more than I could have achieved in the shops. It arrived fully installed and ready to go.
Had a few funny programs on it when I started to install my software, but am unsure if that was on the before or if it came with a download of chrome but took some getting rid of.
Been up and running for a few months now no problems encountered so far.

October 9, 2014
Unprompted review
Rated 5 out of 5 stars

Top job

Very good service - machine is well built as specified and doesnt contain any of the bloatware that plagues other vendors. Would recommend this to anyone

October 9, 2014
Unprompted review
Rated 5 out of 5 stars

Good value, reliable service, real experts and great end product

I ordered a high end computer to run 6 screens. Vincent at Build Your Box advised me all the way with the best components. They kept me informed all the way and had the computer made and delivered in just over a week. And what a machine, fast, silent and no problems. I searched long and hard before going with Build Your Box as there are a lot of 'Cowboys' out there. I would definitely recommend

October 9, 2014
Unprompted review
Rated 3 out of 5 stars

cheap but not necessarily value for money

Everything about the box is cheap and made from insubstantial materials. I particularly don't like the way the hard drive is mounted against the side wall of the box. There are two problems with mounting in this way:
1) There is no tray to add additional drives
2) It leads to a constant humming noise as the vibration of the drive is accentuated by the large wall of the box acting like a drum skin

October 9, 2014
Unprompted review
Build Your Box logo

Reply from Build Your Box

Thank you for the feedback on the case, we are constantly reviewing all components including cases and its good to hear other opinions, especially on our cheaper end of products as these are the ones that often have the most problems. We will take on board your comments when we next review our available case range.

Rated 5 out of 5 stars

new PC

purchased a gaming PC from here after having sent one back to another company, good customer service and excellent PC cheers.

February 21, 2012
Unprompted review
Rated 5 out of 5 stars

john mardle

good service, excellent product, good delivery times no complaints. Bought a PC from here and was quite expensive but arrived in perfect condition and worked brilliantly. Also a good bonus is i got the windows disc with the PC

January 15, 2012
Unprompted review
Rated 5 out of 5 stars

excellent service

customer service was very good emailed my pc spec and got an answer within an hour then paid for the PC. very good Pc for the money , very fast and no problems with it. overall 5 out of 5.

October 17, 2011
Unprompted review

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