I signed up for Bullguard years ago for one year. After cancelling they have continued to charge my credit card every year since, despite me contacting them several times telling them not to! Have jus... See more
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NUMBER 1 SECURITY and amazing programs on your pc or phone that are easy to use. Really love my bullguard security and you can pay once for 3 computers or devices. Web site easy to use good fast l... See more
My subscription is still showing as Bullguard. However, since they have been bought out by Norton we are getting upwards of 50 spam per day. It's mostly originating from America and often duplicated... See more
Resolved after posting on here but took over a month. I tried to take advantage of an offer for paying early for increased protection to discover they have taken payments twice for one subscription... See more
Company replied
Company details
Written by the company
At BullGuard, we make it simple to protect everything in your digital life. We offer a complete end-user/small business Security suite multi-device.
Contact info
9 Devonshire Square, EC2M 4YF, London, United Kingdom
- No public number
- support@bullguard.com
- www.bullguard.com
Live chat was very helpful for some…
Live chat was very helpful for some issues that i have
July 21, 2020
Unprompted review
Customer Support
These 5 stars are for Vlad and the rest of the Customer Support team. In less than a minute we were talking to Vlad, who handled our case in a quick and professional manner. Top service!
July 20, 2020
Unprompted review
Amazing Customer Service Skills!!!
The customer service rep was totally awesome. Eugene was very precise and concise. This was one of the best experiences I have had with any company, any rep, at anytime. Enormous Kudo to Eugene and Bullguard. Thank you
July 20, 2020
Unprompted review
Effective Protection & Support
Bullguard offers very effective protection, certainly. But their Support also made a favourable impression. I contacted them via chat, and they were patient, unfailingly polite, and 100% successful in solving my annoying problem in no time at all. Recommended!
July 17, 2020
Unprompted review
Very user Friendly
I am not very good with technology and managed to start up a new BullGuard subscription overlapping the one I was trying to renew.
I talked online with Larisa, she was very patient and has sorted it out for me.
July 15, 2020
Unprompted review
Servicable program, shady billing
Program is perfectly servicable, however my subscription auto-renewed 6 weeks before the expiry date without any warning. I'd never agreed to auto-renewal, and the program gave no notification or warning that a payment was about to be taken. After essentially helping themselves to £50 they did give me a refund after I contacted live-chat, but the whole experience left a poor taste.
July 9, 2020
Unprompted review
Reply from BullGuard
We take security very seriously and we do our best to make sure our users have uninterrupted protection against the online threats they would be exposed to if their license expired at any moment.
This is why BullGuard sells subscriptions through our online shop, which means the subscription is renewed automatically before it expires.
You are informed of this before making a purchase. You can disable this during the purchase, or at any point through your subscription, from My Account. You are once again informed of how to disable the automatic renewal when you receive the notification of renewal, 11 days before the actual payment date.
The automatic renewal is designed for users convenience, not to force them to renew if they do not want to. We offer a 60 day money back guarantee for any automatic renewal, no questions asked, specifically to allow customers to see the purchase on their statements and contact us, should they find themselves in the situation of forgetting about this renewal.
Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com
had an issue with Rocket league
had an issue with Rocket league , your advisor found the issue.very good service
July 9, 2020
Unprompted review
Good AV but
Good AV but, for a software, it feels like one of those free antiviruses. Would be great if you'd stop with the pop-up ads on PC start, not cool.
July 9, 2020
Unprompted review
Reply from BullGuard
Thank you for your valuable feedback and for bringing this to our attention. It will help us improve our operations and services.
Kindly note that you can disable these notifications if you open BullGuard and click on Settings> Advanced> General> Main> uncheck "Enable communication window". Then restart your PC.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact our Customer Support department via Live chat or e-mail at support@bullguard.com.
Kind regards,
Florentina Adochita
Customer Support Technician
Highly Recomended
Not a normal Bullguard user as I have been a Norton fan for many years. I got a free one years subscription of Bullguard Internet Security when I purchased a new laptop. I must say I do not like the desktop interface as it does not look very profesional but looks more like a games front end. But after saying that and using Bullguard for the last eight months I must say is has worked flawlessly and protected my laptop with no problems. It has stopped a Trojan and addaware attack before it got onto my laptop, so i'm very pleased with Bullguard. I definatly with purchase Bullguard when my free subscription runs out.
July 7, 2020
Unprompted review
my Bullguard is going to expire soon so renewal…
my Bullguard is going to expire soon so had a notice that i can get 25% off. Click on renew and it came up at £37 however when i went on Amazon i can get the same thing for £27 or on their on web site it is £28 so where is my discount. Went on line for a chat with a advisor and she told me to use Amazon what good business that is.
July 7, 2020
Unprompted review
Reply from BullGuard
Dear Mr. Hampton,
At BullGuard, we sell our products directly to customers through our online shop. We also partner up with online and offline (retail) shops, who receive BullGuard products to sell on to their customers.
We have a recommended price which reflects the value of the product, and this is the price we sell it for through our web shop.
Our Marketing team has implemented a loyalty program that runs automatically, to ensure that loyal customers receive a discount for their renewal purchase. Occasionally, we also have campaigns that are designed to attract new customers which, sometimes, include better discounts (Black Friday is a good example). Our partners may also sell BullGuard with offers of their own, or in bundles with other products.
If we were to set the system to match the lowest price at any given time we would have to change the pricing continuously, probably leaving some customers feeling cheated because the price they bought at yesterday had suddenly been lowered. In addition, it would complicate matters for our partners. We would also not be able to cover our production costs and would end up going out of business.
To compensate for this tricky problem and because we do highly value our customers, we allow existent users and recommend it whenever possible, to renew their subscription using the best offer they can find, online or offline, from us or from our partners.
Kind regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com
BullGuard is the best antivirus I've had so far
I am very contented to say the least. Literally zero complaints. Everything works as it should and the staff is really nice. Just spent two hours, or so, stuck on a problem which occured because of my settings that I myself changed and later forgot about it and the employee was really patient and helpful (thanks Alisa).
5/5, highly recommend.
June 19, 2020
Unprompted review
Bullguard have taken money out of my…
Bullguard have taken money out of my bank account for a product that I dont even have I have not dealt with them for many many years and would never do again I have sent them all the info they require concerning this theft from my bank and they still persist in fobbing me off I am now putting the matter to the Fraud department of my bank I will not let them get away with it How many other people do they do this to that just give up because of their rubbish attitude but I wont give up !!!!
June 11, 2020
Unprompted review
Reply from BullGuard
We take security very seriously and we do our best to make sure our users have uninterrupted protection against the online threats they would be exposed to if their license expired at any moment.
This is why BullGuard sells subscriptions through our online shop, which means the subscription is renewed automatically before it expires.
You are informed of this before making a purchase. You can disable this during the purchase, or at any point through your subscription, from My Account. You are once again informed of how to disable the automatic renewal when you receive the notification of renewal, 11 days before the actual payment date.
The automatic renewal is designed for users convenience, not to force them to renew if they do not want to. We offer a 60 day money back guarantee for any automatic renewal, no questions asked, specifically to allow customers to see the purchase on their statements and contact us, should they find themselves in the situation of forgetting about this renewal.
Please make sure to contact our support department and I am sure the situation will be resolved as soon as possible.
Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com
This works very well for me
This works very well for me, been using it for many years
June 6, 2020
Unprompted review
I switched to Bullguard Security many…
I switched to Bullguard Security many years ago and I have to say the security the system offers is excellent. Just as important is the Support Centre, which is faultless. Easy to contact, quick response time and, where I recently had an issue that couldn't be resolved quickly, the issue was resolved within a better than expected timeframe.
May 30, 2020
Unprompted review
Bullguard have a disgracefuil disinterest in it's customers
Over the last 2 years, I have found Bullguard software to be very inconsistent, and the software failures have wasted a great deal of my time.
Regrettably, 2 of Bullguard's Customer Service operatives have proved to be completely incompetent.
Bullguard make it impossible to discuss issues with responsible managerial staff, and display no interest in investigating the cause of it's software failures
Bullguard software has proved to be a complete waste of time and money
EDIT
It has been a month since I first left the review, before Bullguard made a comment.
I have previously sent Bullguard several emails, all of which have been ignored. The Bullguard Customer Service staff who originally became involved, both made quick and incorrect assumptions, and, in view of their disinterest, made inappropriate sarcastic comments to close their messages.
I have cancelled the payment mandate, and will not be renewing my subscription to Bullguard software
May 16, 2020
Unprompted review
Reply from BullGuard
Dear Garth,
I am sorry for your negative experience.
EDIT: We reply to customer emails within 24 hours, so I am sure something went wrong.
Please write a short note to complaints@bullguard.com and I will personally look into your history.
I am looking forward to your message.
Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com
only about cost of renewing
I've used Bullguard for years and am happy with it. My negative review relates to the prompts you get to renew. This takes you to a link where, currently you save 20% on the full price, giving you a 'special' offer of about £55. On Bullguard's own website it costs £25. Having just chatted with their customer service I was told that having this link with no suggestion of shopping around (or even going to their own website) was a deliberate company policy. Personally I think that it is unfortunate that the company apparently treats its loyal customers worse than new ones.
May 14, 2020
Unprompted review
Reply from BullGuard
Dear Derek,
At BullGuard, we sell our products directly to customers through our online shop. We also partner up with online and offline (retail) shops, who receive BullGuard products to sell on to their customers.
We have a recommended price which reflects the value of the product, and this is the price we sell it for through our web shop.
Our Marketing team has implemented a loyalty program that runs automatically, to ensure that loyal customers receive a discount for their renewal purchase. Occasionally, we also have campaigns that are designed to attract new customers which, sometimes, include better discounts (Black Friday is a good example). Our partners may also sell BullGuard with offers of their own, or in bundles with other products.
If we were to set the system to match the lowest price at any given time we would have to change the pricing continuously, probably leaving some customers feeling cheated because the price they bought at yesterday had suddenly been lowered. In addition, it would complicate matters for our partners. We would also not be able to cover our production costs and would end up going out of business.
To compensate for this tricky problem and because we do highly value our customers, we allow existent users and recommend it whenever possible, to renew their subscription using the best offer they can find, online or offline, from us or from our partners.
If you wish to disable offer notifications, please contact our support and the agents will assist you.
Best regards,
Andreea-Luciana Ostache
Head of Customer Support
bullguard.com
Fast and accurate answer
I got the answer I needed in a fast and accurate way. Thank you for this!
May 12, 2020
Unprompted review
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