Bunches.co.uk Reviews 

18,204
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,916 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that placing online orders is very straightforward, offering a wonderful selection of gifts and stunning floral arrangements. Many individuals deeply appreciate the reliable delivery service, noting that packages consistently arrive on time and contain fresh, vibrant products. Though some customers experienced occasional delivery delays or logistical issues with items arriving later than originally scheduled. A few reviewers also noted problems concerning overall product quality, mentioning that certain bouquets appeared smaller or wilted upon opening. Furthermore, a small group of people mentioned that tracking updates or delivery confirmations could sometimes be improved during transit.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful selection, fresh quality, and... See more

Delivery service

Clients share positive opinions on delivery_service, noting that packages consistently arrive on the... See more

Quality

People report positive experiences with quality, highlighting that flowers arrive fresh, beautiful, and last... See more

Order

Reviewers highlight high satisfaction with the ordering process, praising the straightforward website and... See more

Service

Consumers find service to be positive, highlighting a consistent and reliable experience across many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 5 out of 5 stars

Without exception the recipients of flowers sent by Bunches from us have been delighted. After that its a no brainer to use them. And letterbox arrangement works fine cos it means the PO can leave the... See more

Rated 5 out of 5 stars

My friend had a death in the family and I came across Bunches when I was looking to get them some flowers quickly. The buying process was easy, the price was good and I loved the option of adding a co... See more

Rated 5 out of 5 stars

Choosing and placing the order was easy with loads of hamper options to choose from and reasonably priced as well. Royal Mail reference was provided on the day of delivery which I could pass on to... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(18,204)

1,818 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ONLY Bunches will do...

I only use Bunches to send loved ones flower Bouquets beacuse they always deliver on time and the flowers are amazing and have longevity so the bloom is in effect 7-10days after delivery which is what I want. The prices are reasonable and thr reward system lets you gain discount on your next purchase. Good Job!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

The flowers I ordered were delivered on…

The flowers I ordered were delivered on one of the hottest days and I was very concerned about how they would be. Although a little wilted on delivery once in water they were soon as beautiful and fresh as Bunches flowers always are. Don’t know why I was worried because Bunches have never let me down.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. The flowers were tiny. The roses had died before some of them had blossomed. For £30 i expected a lot more

June 25, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're really sorry to hear the flowers weren't up to standard. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 5 out of 5 stars

Array of beauty

Always easy to check in online. Flowers array. Delivery not a problem.
Fliwers received are always beautiful. The recipients always positive on receipt that flowers are beautiful. Big smiles and so happy. Highly recommended 👌

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great flowers

Always easey to order from, Lovely choice of flowers and prices. If any problems with flowers it is sorted out very quickly. Been using them for afew years noe and only 2 bunches have I had a problem with (new ones sent fast).

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely flowers

Arrived on time and in a lovely condition. The recipient was pleasantly surprised. 3 weeks later and some of the flowers are still going strong. Great quality.

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful flowers

Awful flowers
I ordered some flowers for my daughter moving into new house. These are the worst flowers I have ever seen been delivered. I will never use them again,The ones that arrived were nothing like their picture.

June 27, 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Rated 5 out of 5 stars

Great, efficient customer service and delivery.

Great, supportive and efficient customer service and prompt delivery. Ordered twice by mistake due to mobile phone needing rebooting and customer service reacted swiftly and cancelled the unwanted order. Reimbursement was also efficiently and quickly processed. Can highly recommend.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward easy to order website

Straightforward easy to order website. Have ordered from this company several times and recipients have been very pleased with their delivery. Flowers are always fresh and I’ve recommended website to friends and family. Posy points are a bonus.

June 28, 2026
Unprompted review
Rated 4 out of 5 stars

The recipient was delighted

The recipient was delighted with the bunch of beautiful flowers, the advice that came with it & the flower food.
I - the sender - was confused about the time of delivery. I thought I understood that the delivery would be at 8am & in fact I understand they arrived at approximately 1pm & a day later than I expected (however I did order on a Sunday). I was expecting a Courier as described by Bunches. But they came via Royal Mail. However it was a very good final result. I will use Bunches again.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely gift

A present for my niece who was delighted with the flowers.. I only saw a photo she sent to me but the looked lovely

June 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look