Burgerking Reviews 

2,297
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported receiving cold meals, experiencing frustratingly long waiting times at the counters, and discovering that food items were regularly missing from their takeaway bags. Reviewers also complained extensively about rude staff members, poor customer support, and a general lack of helpfulness when operational issues arose during their restaurant visits. Some people were satisfied with the exceptionally friendly staff, delicious hot food, and surprisingly quick service during their specific visits. These happy reviewers described pleasant experiences featuring welcoming team members, freshly prepared meals, and prompt attention from the dedicated local crews.

What people talk about most

Product

Reviewers highlight negative aspects of product, frequently reporting that meals arrived cold and tasteless.... See more

Staff

Reviewers mention ambiguous feedback about staff, with a strong divide in consumer experiences. While some... See more

Quality

Clients share negative opinions on quality, consistently describing the food as cold, stale, and poorly... See more

Service

Customers consistently note negative experiences with service, highlighting prolonged wait times and a lack... See more

Order

Users describe negative interactions with order processes, frequently highlighting missing items, incorrect... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poorly laid out as squeezed in with Greg's and garage shop, food itself was edible but not great, luke warm soggy onion rings, and wrong sauce on wife's chicken royal :( Back to macky Ds for us next... See more

Rated 2 out of 5 stars

Me and my son went into Kirkstall Leeds Burger king today Saturday 20/06/2026 14.15pm for a meal, we waited 25/30 minutes for our meals. Whilst we were waiting ,our number disappeared of the scree... See more

Rated 2 out of 5 stars

Disappointed with our drive through today. First time at the new site, Ashton-under-Lyne. Order no 4519 time 13:49 Both burgers were great on taste, however, they were both COLD. Hopefully better... See more

Rated 2 out of 5 stars

Service was quick but the food was only just acceptably warm when it arrived and soon became too cold to be enjoyable.


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Hamburger Restaurant
  4. Take Away Service

Information provided by various external sources

Official site for the Burger King UK chain of fast food restaurants, featuring menu items for breakfast, lunch and dinner!


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

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1.9

All reviews

(2,297)

331 reviews in the last 12 months

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Rated 1 out of 5 stars

Colchester at BURGER…

I stopped over in Colchester at BURGER KING food outlet on 22nd Feb. SERIOUSLY this food outlets hygiene, unswept floor, food droppings on the floor, tables littered with empty cups, bags on floor, every corner of the customer sitting area has lot of food debri and dirt, the toilets had NO SOAP, NO TOILET PAPER, VERY DIRTY MIRROR, BIN FULL OF PAPER, was worst than a 3rd World Country. So how was staff maintaining hygiene of washing their hands as there was no soap in any oif the dispensers..thst must be serious
X CONTAMINATION of Toilet, urinary passing bacteria to other toilet users !!!
The entrance carpeted área was flithy had not been vaccumed for months, the glass Windows had never been cleaned, The drive and car park área had 9 DEEP POT HOLES with standing water.
THIS FOOD OUTLET NEEDS TO BE SHUT DOWN RESTRUCTURED to make ot safe for customers !!!

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous slow service and false information on screens

I made my order on the self service screen, the order number was 1723, this was at 16:40.
The screen above the serving counter started my order was being made and then almost immediately was ready. The time was 16:43
At 17:00 I was still waiting. The member of staff “serving” said it should arrive soon but couldn’t say when. At this point I requested a refund
The assistant manager didn’t seem sure how to carry out a refund. After 2 attempts she held the payment machine up to me, it “beeped” and I assumed it had worked.
I have checked my account various times tonight but no refund
The whole experience was very poor. Why do your machines say an order is ready when it clearly isn’t? Why can’t your staff successfully manage a refund?

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off merchants

They don't care about there northern Ireland customers. The whopper has been my favourite burger for 40 years,so when I heard about the legends week I thought happy days. Only to find out it won't work here after giving them probably thousands of pounds in 4 decades I'm fuming. I will never give them another penny. Shame on you I hope you go bankrupt

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Went to BurgerKing Derby tonight

Went to BurgerKing Derby today, was really happy, we got everything we ordered as we ordered it, and we are very fussy what we don't want, Alec was particularly helpful tonight everyone was very friendly and we really enjoyed our meals. thankyou

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

If u want a dirty bugar from fulwood…

If u want a dirty bugar from fulwood burgar king in fulwood service is disgusting there mangers need to learn manners school talk boy calls him self mangers they don't wash there hands been there 3 times they are very dirty in there.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

BK. THE SH-TTY burger king

I used to like BK. Now their burgers are sh-t. I ve tried the new bbq stacker it tasted like rubber. No wonder they are closing branches. Yesterday will be my last trip for sure.
Stop deceiving people with nice pictures and providing Sh-tty burgers. I do hope they bring law against companies like yours.

January 31, 2026
Unprompted review

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