Burgerking Reviews 

2,297
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported receiving cold meals, experiencing frustratingly long waiting times at the counters, and discovering that food items were regularly missing from their takeaway bags. Reviewers also complained extensively about rude staff members, poor customer support, and a general lack of helpfulness when operational issues arose during their restaurant visits. Some people were satisfied with the exceptionally friendly staff, delicious hot food, and surprisingly quick service during their specific visits. These happy reviewers described pleasant experiences featuring welcoming team members, freshly prepared meals, and prompt attention from the dedicated local crews.

What people talk about most

Product

Reviewers highlight negative aspects of product, frequently reporting that meals arrived cold and tasteless.... See more

Staff

Reviewers mention ambiguous feedback about staff, with a strong divide in consumer experiences. While some... See more

Quality

Clients share negative opinions on quality, consistently describing the food as cold, stale, and poorly... See more

Service

Customers consistently note negative experiences with service, highlighting prolonged wait times and a lack... See more

Order

Users describe negative interactions with order processes, frequently highlighting missing items, incorrect... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poorly laid out as squeezed in with Greg's and garage shop, food itself was edible but not great, luke warm soggy onion rings, and wrong sauce on wife's chicken royal :( Back to macky Ds for us next... See more

Rated 2 out of 5 stars

Me and my son went into Kirkstall Leeds Burger king today Saturday 20/06/2026 14.15pm for a meal, we waited 25/30 minutes for our meals. Whilst we were waiting ,our number disappeared of the scree... See more

Rated 2 out of 5 stars

Disappointed with our drive through today. First time at the new site, Ashton-under-Lyne. Order no 4519 time 13:49 Both burgers were great on taste, however, they were both COLD. Hopefully better... See more

Rated 2 out of 5 stars

Service was quick but the food was only just acceptably warm when it arrived and soon became too cold to be enjoyable.


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Hamburger Restaurant
  4. Take Away Service

Information provided by various external sources

Official site for the Burger King UK chain of fast food restaurants, featuring menu items for breakfast, lunch and dinner!


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.9

All reviews

(2,297)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My family and I have just visited…

My family and I have just visited Burger King on the A1 north Newark and it was excellent. The food and service was fantastic. Friendly staff, served quickly and the food tasted great. Special thanks to the staff as they did go above and beyond.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

We went to Burger king Craigavon and I…

We went to Burger king Craigavon and I have to say, the staff were amazing. So kind and friendly and a real asset to the restaurant in Craigavon, NI. Made our visit so much nicer! Special mentions go to Jessica, Alicia and Colin who really are fab!

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

We went to blue boys Burger King to…

We went to blue boys Burger King to receive an offer. I downloaded app and processed the offer. Went to restaurant and explained this to the manager that we couldn't receive the 1.99 offer. The manger was rude and unhelpful. This was 12.30 today. From now on no Burger King and McDonald's all the way. We were polite but the manager basically told us to clear off.

March 24, 2026
Unprompted review
Rated 2 out of 5 stars

What has happened the Burger King?

We had a takeaway from the new Burger King in Kirkstall Leeds. The fries were undercooked, barely warm and tasteless. By the time we got home, approximately four minutes drive, then into the house and preparing to eat, the Whopper was tepid. Had to remove the burger and blast it in the microwave to make it edible. For the astronomical price we paid (£27 for 2 regular Whopper meals and 1 Bacon Double Cheeseburger, burger only) it was not worth the money and the quality was poor.
Had a piping hot takeaway cheeseburger from MacDonalds for £1.39.
Used to really enjoy a BK but no more.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this place

Avoid this place! A1 Washington Services Burger King - awful! Over cooked and clearly the oil they cooked in was old so things were burnt and tasted nothing like usual BK standards - ruined the nuggets and the chicken royale with the overpowering taste of the oil rather than the chicken.. Best thing was the dip! Needs some serious improvement.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

Binned it

What's the point in having options to select ( or in this case deselect, NO Cheese No Mayo, because i cant eat it) if you ignore it, so that meal in the bin, will they refund...NO of course not.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

How do you get away with this?

Poor service. Cold burger and fries. Warm coke. Long wait. How many times do I need to tell you my order number? Cluttered tables. Bins need sorting out, overfilled and scrap all over the floor. Never ever again will I go to a burger king. Wetherspoons are the same price but a million times better. Utterly shit.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Placed order online at burton upon…

Placed order online at burton upon trent burger king. Entire order was a mess, no onion rings, no cheese even though it was paid as extra, lettuce when we ticked NO LETTUCE but worst of all BACON ON A BURGER WHEN WE SAID NO BACON!!!
Tried to contact them, but no one to take call on phone, no email address to write to. On faq,s it said to get a refund go on the uber app, BUT I DONT HAVE OR WANT THE UBER APP!! and anyway i doubt very much its ubers fault considering they dont actually put the burgers together 🙄
Totally unreal!! Our meal was ruined!!! Thats the first & the last time i ever order from burton upon trent burger king!

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

I went into said Burger King

I went into said Burger King, what I first saw left me SHOCKED. 😳 I SAW A MAN GOONING TO “DIDDY PHONK” WHILE EATING A MANGO. NOT ACCEPTING THIS, I TOLD HIM ID GO AND HAVE AN EDGE BATTLE, HE SAID “AIGHT BET LETS DO IT IN AGARTHS” IM NOW ON MY WAY TO AGARTHA. 10/10 would definitely recommend

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

It looked like the last time it was…

It looked like the last time it was cleaned was 1976 and the wait was 1 hour to be served and it took 1 hour to get to the front of the line and even if MacDonalds is further I will still go there

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Refused at burger king…

Went today 4'march Trafford centre ask can I order at desk told no machine only then started laughing because of my poor sight and unable to use machine. very disappointing Bolton burger king no problem nice staff there. went another food stand ordered at desk

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Keale services

Keale services, absolute shit, ordered a cheeseburger, it was absolutely tiny. Took it back and asked if it was right and with a straight face they said yes, Burger King robbing customers, avoid keale services, service rubbish , food shit, taking the piss

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered through deliveroo and the food…

Ordered through deliveroo and the food arrived completely cold as the food had been sitting waiting on the driver. Took everything back to the restaurant and asked if they would remake it. Was told I would have to got back to Deliveroo who then said they couldn’t help. No one wants to take responsibility but happy to leave customers without their food and money lost.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Giving it 1 star because the app does…

Giving it 1 star because the app does not work on my phone , uninstalled - reinstalled ... Uninstalled rebooted phone - reinstalled , still just stuck with the burger king sign, just went online and oh you can't order specials there(after 30 minutes I finally gave up), sooooo we have been forced to order KFC

February 28, 2026
Unprompted review

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