Burlington Reviews 

Absolutely no doubt this must be a horrible place to work as no one seems to care and it’s showing up on their business practices. As result the customers also suffers neglect. I ordered an item over 20 days and it is still in progress. There is no follow up email saying whether it is out of stock or on back order. This give me the idea that they don’t have things they advertised on hand. Meanwhile they have my money to their full advantage, and my credit card is running up interest. Even worse the customer service couldn’t say why there is a delay or when my order will be fulfilled, and that I can cancel the order when tired of waiting. Returns are horrible. In order to return an item you have to drive out many miles to a store and produce a confirmation of shipping email. In one instance the email arrived weeks after receiving the item, which makes the return process null. I don’t think this establishment really care just as long as they have your money, and I will never buy from them online again. Customer who share these horrible abuse need to start reportIng to the Better Business Bureau, the Federal Trade Commission and their board of directors if any.

I’m giving it 2 stars because if it weren’t for the hassle of returning items bought online, it’d be great. The merchandise Burlington sells are of good quality for a really affordable price. I paid for my online order using PayPal & it’s becoming a nightmare to return 2 items with total worth of $20. If I return in store, I’ll have to travel there only to receive store credit. If I return through mail, I would have to pay $10!! Either way, I’m losing money. I made a $146.66 purchase. Can I at least get one free return?? Customer service reps aren’t very helpful either! Smh

They have a worst credit card ever,you pay but the balance has been accumulating day and night. It sucks😡😡

My package ( I ordered from Burlington) was left on my steps by Fedex and it was stolen. I went to The police and Got police report ( everything was recorder on my home cameras).
I sent email To Burlington with my police report And they said I have to contact PayPal bc I paid For my order thru PayPal?.
Burlington did not do claim to fedex ( why they allow fedex to leave a package in front of the house if it is so obvious it will be stolen ????).
Burlington pays Fedex for package delivery and I have to deal with PayPal to get my money back ????
I will never order from Burlington again. TheIt customer service sucks !!!!!

Burlington in Leominster, have terrible employed, so rude. So bad because Burlington have good close and good price.
I no more will do shopping in Burlington Leominster because the employers.

Burlington coat factory,wow,such a wonderful shopping experience,nice and clean store , including the women's restroom, wonderful selection of high end and name brand items,great on line shopping experience too,items delivered to me on time and in perfect condition.

So sickening the managerr of the store. In east syracuse put a. Man through needing to fake his death to get the truth frorm her what kind of people do you guys hier in your stores already hadvone bad experience with the store when i was up form PA nowbto here this form my friend

Terrible customer service. Not enough people working. Employees are extremely rude. Not friendly don’t want to help. I waited in the line just to return 1 item and waited for 45 minutes then came upstairs because the only cashier disappeared for 10 minutes to avoid the customer line downstairs.When I came upstairs there were 4 long lines around the store and the manager Phyllis refused to help. Horrible store and people who run it. They need a better training. If as a customer we spend our hard earned money we deserve better treatment at this store. They don’t test their customer with respect . The store should be closed if they can’t hire better people to so called “help” the customer. I wish there was not an option for even single star.

I ordered a 5'6 x 5'6 round rug and they sent me a 5x7 square rug the color looked different than the picture but I'll use it in a different room and go else where to buy a round rug.All and all I was disappointed.

Guess what? I was a Burlington (El Paso TX) and they don’t accept Apple Pay!!! 😡
Guys you are obsolete...

BUYERS BEWARE! Me and my wife put a laway at the Burlington store in Mcdoungh Ga about a week ago I came back the next week to get the the laway out I explain to the cashier that I want to take one item off the order she told me that I would have to pay the remaining order off first and than she would refund me the money back in cash for the item I didn’t want but what she did was refund me the money in a card to Burlington! I was angry so I ask for the manager and she told me that the cashier made a mistake and that there nothing she could do I ask for corporate number she told me it was on the ticket which it was not ! She told me to read my ticket. Funny thing tho I did after I cam down and I found out that the policy say they will be a 10 dollar charge it you want to drop a item but I guess the manager forgot to tell that and it tells me she doesn’t know her job that why the cashier didn’t know her job. I will be calling the corporate office Monday morning as soon as the open at 9 but no matter the outcome I will NEVER SHOP AT BURLINGTON AGAIN.

Horrible horrible horrible. I spent over 100$ on Christmas gifts. Pack a age was sent back by carrier before ever coming to me. They would not give me back my money even with the tracking information indicating that they were given back my package proving that I paid for items I never was given. Now they have my moment and their items. Called three times for two weeks and spoke to “supervisor” all individuals claiming to have no authority to resolve the problem.

Today 10/16/2019 we visited the bourlington outlet in dublin of route 161 and it smelled like toxic glue inside, when I was at the register I asked for a discount. Cashier did well, she called the manager, but that indian(manager) woman looked at me then smiled and said NO no discounts, like that sh#t was supposed to be funny? Smell was so toxic I felt dizzy, i told her that too. As a result i told her I don't need your sh$t, leaving the merchandise on the counter. Should of called the cops, filed a report, then sued the joint!!! I guess i will do that next time.

Horrible store they took money off my gift card wont put it back when there was NOTHING ordered. I called customer service they said they cant help then whats the point of customer service. I also spent more than 5 hours trying to get the correct crib i paid for in store SO rude managers AND staff at the mobile AL store.

Belt's are cheap and break real fast the last 3 belt's that bought from there all tear up and break fast I think they need to start selling better belts. Just bought one 3 week's ago and it's already peeling

Great stuff and good prices... 50 people on line and 2 registers opened. Awful!!
If i had not fallen in love with a beautiful picture frame I would have definitely not waited 35 on line.
Linden, NJ

What is with not being able to take shopping cart into parking lot? Is this a family store? I come w my 3 kids including toddler who sits in cart while I’ll buy toys that mind u come in large boxes. Schaumburg/Roselle location does NOT allow me to take cart out of store! How am I supposed to carry my purse, baby in my arms, and boxes of toys large household objects to my car? Does not make sense do like every other store have places to put carts when done and have employees bring carts back into store.

This is an update to my original review dated 7/27/19. We found a mouse in our gummy bears over two months ago and they had originally had their insurance company Ghallager Bassett reach out to us. They told us they would need some time to investigate and look at the cameras. Well, this never happened. The insurance company blamed us, said they don't know if we even purchased at the local store, even though we have a receipt with is dated and shows the purchased items. They are avoiding us like the plague. It is now 9/24/19 and NOTHING FROM BURLINGTON. What does it take? I still have the original bag and receipt!!!

Florence SC store. It was my daughters birthday. Their website said they closed at 10pm. We went in at 9:15pm. At 9:35 my daughter had a pair of jeans she wanted but needed to try on to see which of 2 sizes fit. We were told the dressing room was closed. They would not allow her try on even a single pair of jeans! We went to check out and my daughter out the clothes she did not want on the counter. The woman started to ring them up. My daughter told her she did not want those. The woman started saying with a nasty attitude that the light above the register was the only one on bc that was the only register open and that my daughter shouldn’t have put her clothes there. I told her that my daughter is only a child and did not know. She proceeded to ask me why I was still there and that I could leave. We really got into it then! Then the manager and security come over and of course take the woman’s side. Needless to say we did not purchase anything from that store and will not be returning!

I reached out yo burlington becouse i have ALS and financially could not afford a suit for my wedding day .they sent me an e mail back saying they would help me get a suit.then nancy at the salem oregon Burlington told me that her and her boss darrel would not stand by the email i have or help me out who cares if tou are disabled and dieing burlington is not in the business of helping there Community.especialy out ssbame on them .i shopped tjere alot my whole life and this was my one wish before i cant talk no more .burlington does not care about there customers or there customers dieing from ALS if you support ALS dont shop at burlington.