Burlington Reviews 

The workers are nice and the prices are very low. There is a lot there and it is a fun place to be.

Went shopping at Burlington found a item that said $5 and change took it to the cashier she proceeded to say the price was incorrect, I asked that she get her manager, the manager proceded to say the price was incorrect I asked why was it on the self she proceeded to say thief put the price on, I stopped her because it seemed both the cashier and the manager was implying I put it there , both the and manager was very rude in the way they acted. The cashier took the price off and asked me if I still wanted it I said no. They don't deserve the 1 star.

Today I visited the Burlington coat factory in Patchogue Long Island New York the cashier Ariana was the most unprofessional cashier I ever experienced.when I approached her register there was no greeting nor was there any eye contact she stood there playing with her cell phone so I had to wait until she was ready to ring my purchase after my purchase was ring and as I proceeded to get my money she went back to playing with her phone .I did speak to the store manager regarding my experience she looked at me like I had 2 heads no apology nothing .This store is crapy and has been for a while and with that experience I will never return to that store.

Online is a joke! They can’t cancel an order, refund an order or expedite an order! I placed an order for two suits and received one! Took 3 days of calling customer service for them to refund and then tell me I had To reorder the item. I reordered It and same thing! Did not receive! Complete nightmare

Visited Burlington on Loop 281 in longview on Feb.24, 2020 and was not pleased with my experience. The prices and selection were great. After finding a few impulse items I went to the counter where there were 2 checkout clerks. Both of which ignored me. Didn't even acknowledge me. Another point, a customer came straight from the entrance and bypassed the lines jumping straight to the front of the line with her return leaving myself and the others in line frustrated. One clerk began helping her while the other just folded closes at the counter chatting with the other clerk. Ultimately I did not make a purchase and watch other customers frustrations grow. I will not be returning.

I normally don't wear a winter jacket. I finally broke down and bought one in December of last year. Since I had it the zipper has messed up. The pockets have holes. The back of it has ripped. I'm very disappointed I thought this jacket would last me for awhile.not 2 months. I will not buy another winter coat from your company.

Bad customer service. I waited for 35 minutes to connect to customer rep and at the end there was nothing they can do to help me out. I have placed an order online for the very first time and its says on website that shipping is free on $75.00 above. My order total was way over than $75.00 and they still charged me $14.99 for shipping. When I called I found out that its based on the weight of the order.
Really inconvenient and disappointed.

I went to return something and there was no one at the return counter. Only one lane open when I arrived and no particular line formation. Another register was opened when back up was asked for but 2 customers serviced before me that came in after. There was no manager present at the front and the employees were not properly trained on how to handle the customers. Need to reevaluate who is managing the store and train the employees, also should have defined line so that unfairness dosen't happen because people are rude and really don't care for others these days.

I returned 3 items for Christmas within the Christmas return policy. They refused to give me what I paid and only whatever their price changed to. This was few days after Christmas. I asked for what I paid and they said no, this is the way it is. I asked for a Manager who didn't even acknowledge me and said, it is our policy. I explained I have Christmas return within plenty of time of date noted. Said it doesn't matter after 30 day get sale price. I asked to see on receipt, no such thing noted. I called corporate and they said same thing. That's like stealing my money in my opinion. Show me somewhere it states that during Christmas period. He said you buy it, you own it, you return it, we buy it from you for our price. I said bull, show me where it states all this. I will never set foot in that store again. Sorry I spent the $400.00 on my gifts. I am livid with this company. Corporate said we work with all 3rd party companies and this is how it works. Bull, state your rules or tell people before you rip them off.

I should have known better than to order anything from this store. However, I live in a small town and not close to a large city and I needed long sleeved tops. I should have stuck with Amazon.
I ordered a few things from Burlington. When the items arrived they were in a big box which was ridiculously large. The clothes were just thrown into the box haphazardly. They weren't in clear plastic bags like most clothes that come in the mail. I'm sure whoever filled my order just took the clothes off of the hangers and threw them into this box. I have never seen anything like it.
The 'teddy bear' jacket or whatever it's called is a joke. It's sewn together like a child sewed it which I hate to say it but a child probably DID sew it. The material is cheap and LOOKS cheap.
I ordered a pair of fleece-lined leggings in a plus size and I had to laugh when I held them up. The leggings look like they could fit a child and I don't know what their idea of fleece is but these leggings are certainly not lined with anything.
The only item I am keeping is the blue top I bought IF it doesn't shrink after I wash it.
Burlington Coat Factory used to carry quality items but now it's nothing but crap. Everything made in China, everything sized incorrectly and no one cares about quality control.

I contacted Burlington yesterday about my order and they replied telling me: "We do our best to pack and ship your order as quickly as possible." What a joke.
They also told me to return these items to one of their stores. If I was able to return the clothes I would have bought them FROM the store and tried them on BEFORE I bought them!!!!!!!!!!!!

I ordered a womens, coat, boots, and some accessories for someone online. 2 days later They ship the boots and accessories and tell me the jacket is no longer available. I'm angry because now I can't even add to or adjust the order they just did it on their own. The coat is still listed on stock on their website. I email them immediately and no response. Despite the BS I'm already dealing with; what do I do next? I go on the website again and order a different coat, and a pair of leather gloves and checkout. 5 minutes later I get an email telling me they don't have either the coat i ordered or the gloves yet the coat and the gloves are still listed for sale on their website. And they still never responded to my first inquiry!! It's now the next day (3 days after the original transaction) and both coats I ordered in 2 seperate transactions that I was told were no longer available are still listed for sale!!! SO ARE THE GLOVES!! I would really like to know who takes care of customers; OH WAIT; There is no online customer service!! ZERO!!! I emailed them yesterday still haven't gotten a response TO BOOT!!! SHAME ON THE ONES IN CHARGE!!

TRASH customer service. I purchased a watch for my husband that was almost $200 for Christmas. I never received it. When I called to speak with a representative and request more information she said that I should take advantage of their expedited shipping for $10. I replied to this by saying that this 'offer' didn't solve my issue of the current missing watch to which she replied "I think that this is a good deal." I don't know how customer service reps can be trained to upsell whenever they haven't even delivered on the first purchase. ACTUAL TRASH. The call ended with her passing the buck to PayPal since I paid through them. Do yourself a favor, shop elsewhere if you ACTUALLY want your purchases.

It’s the Christmas season. My husband and I spent over an hour in the store shopping then another 30minutes in line, which is expected. When it was finally my turn at the register I placed my items on the counter then the cashier reaches up and turns her light off and says “I’m leaving now”. I said “excuse me what?” She said you’ll have to go somewhere else “I’m closing. It’s time for me to get off”. “Are you kidding me? You could see all these people in line behind me too and you wait til now to turn off your light and just now tell us? So the last 30 min in your line were a waste?” She actually says “yeah I guess so” and walks off! How incredibly rude! The manager was standing at the register right beside her and did her beat to completely ignore us! I walked off and left all my items sitting at her register. I will NEVER go back again.

I was just in the Chesapeake, Va. Store and i returned some items and I had a receipt and was told if i got my cash back they would take 6.00 from it. If i got a store credit i would get my entire balance. There is no way the better business bureau would approve of this and i will be making a complaint on Monday. And rhis young man was actually telling the truth because it came up on the register. There is no way they should do this. I also had problems with a layaway the same way

They have the worse layaway policy in history. They do not allow u to receive your money back for items purchased in layaway.

I’m very upset I ordered 12/3/2019 received 12/11/2019 my order is completely wrong. I ordered two pair of shoes one is the wrong kind, the other was just tossed in a bag. The pajamas was nowhere near the set I ordered. I attempted to take them back it couldn’t be returned because Burlington never sent the confirmation email with the barcode. They only sent the shipping email. I’ve held on for hours waiting on a Customer Service Specialist and I’m holding as I’m typing this review. I’m really upset I would like to know what type of people are packing these orders.

Wish I could put -5 stars.
Ordered several items and they never came. Customer service was horrible via email and also on the phone. Even talked to a supervisor and he wasn’t helpful at all...told me too bad, call the police.

NEVER ORDERING FROM THEM AGAIN.

I had the worst experience with ordering online. My name is Maribel Arocho. I did a order online and I order 4 items. 3 comfort flats and a coat . I received the comfort flats but i never receive the coat. They never call me to let me know rhat it was out stock. When i call a week after to ask them why i didnt receive my coat they said that it was out stock but i also notice that they charge they money of the coat on my burlington credit card . I call customer service like four times and they told me that the credit card has to resolved my problem of the money they where charging for a coay that i never receive . I call the credit card like four times too and they said that they can't do anything that customer service from Burlington has to resolve the problem nobody can help me .this people are the worst burlington is the worst place to buy online. At the end nobody couldn't resolve my problem. But now they lose a customer.

Please explain to me how you can have OVER 25 6 piece suits for little boys, but you can't be troubled for a single pair of decent of jeans and some trendy long sleeve t-shirts?! What are you people doing?! The people that shop at your store don't send their children to school or to play in 6 piece suits, you aren't Barney's, you are Burlington!!!! Get your act together before you end up in the same boat as Forever 21!!!

Its ridiculous you cannot cancel or edit your order !! Even if you call. I highly recommend you do not use the online app or order online..Its crap ...gonnna cancel my account so see Burlington you dont want to help me...no problem I will help myself!! You're cancelled!!