BusBank Reviews 

754
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers highlight the exceptional communication and attentiveness provided throughout every stage of their journey. Travelers frequently mention that the booking process is remarkably simple and that the support team is incredibly helpful, friendly, and responsive to questions. Drivers are consistently described as highly professional, punctual, polite, and very accommodating during various events and outings. Though some customers noted occasional issues with vehicle conditions, unexpected equipment differences, or minor logistical delays during their travels. A small group of people also experienced communication gaps or felt that certain situations could have been handled much better by management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing drivers and support personnel as courteous,... See more

Service

Users describe positive interactions with service, highlighting clean transport and courteous drivers who... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that it is amazingly easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harmony did a phenomenal job getting my group to our destination. She arrived at least 15 minutes early to pick us up from the hotel and told us where to meet her after the game. We had a mix of commu... See more

Company replied

Rated 5 out of 5 stars

Kayla Dorrans was an amazing help during the whole reservation process and was able to guide us well, as it was our first time using charter services. We exchanged many emails and she even makes sure... See more

Company replied

Rated 5 out of 5 stars

Everything was great, transport arrived on time and was very clean. Driver was nice a courteous to all riders, even went above and beyond when picking the group up for our return trip. An unexpected K... See more

Company replied

Rated 5 out of 5 stars

I use BusBank for all our group events. Their buses are always top-notch! Their bus drivers are always very friendly and accommodating towards our group. They are also very communicative on-site regar... See more

Company replied


Company details

  1. Bus Charter
  2. also in
  3. Airport Shuttle Service
  4. Bus and Coach Company
  5. Bus Company
  6. Bus Tour Agency
  7. Transportation Service

Written by the company

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America. Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.

BusBank The Easy Way to Charter a Bus

Written by the company

We are the easy way to charter a bus and look forward to assisting you with all your transportation needs. Whether its your wedding, a corporate outing to a ball game or a large convention, BusBank can handle your transportation needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

754 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(754)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dee was great

Dee was great! We used BusBank for our holiday party to safely transport our guests to and from their hotels. It was a great service and the employees really appreciated it. In addition, the booking team was fantastic and really tailored the contract to our specific needs.

December 12, 2024
Unprompted review
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Reply from BusBank

Hey Tricia, we are so happy that you are pleased with the service we provided. This kind of feedback means the world to us! We hope you keep us in mind for your next transportation need. Safe travels!

Rated 5 out of 5 stars

FANTASTIC!!!

We had a group of 66 so needed two buses. Group transportation is always a gamble and we have seemingly seen it all from tires falling off, engine breakdown, no AC in the summer, etc. Well after this trip with BusBank we will NEVER look for any other transportation service. I have bookmarked their site for eternity and would HIGHLY recommend them to anyone! The drivers were awesome, the buses were clean and comfortable, and everything ran as scheduled. A++

December 7, 2024
Unprompted review
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Reply from BusBank

R Brew, thank you so much for the kind words! We're thrilled to hear that you had a great experience working with us. Our team works hard to ensure every trip runs smooth, and your feedback means the world to us. We look forward to serving you again in the future! Safe travels!

Rated 5 out of 5 stars

First Time Use

It was the first time our hockey team used BusBank to travel to a game. They were punctual and the driver was excellent. I will use them again.

December 1, 2024
Unprompted review
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Reply from BusBank

Hey David, we are so happy you had a great experience! We look forward to working with you again soon.

Rated 5 out of 5 stars

Busbank does it again

Busbank does it again! They've made a point to give me low prices, they're super communicative and flexible. I've looked at other bus companies but I always go back to Busbank. Shout out to Kayla!

November 15, 2024
Unprompted review
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Reply from BusBank

Raphael, thank you so much for trusting us with your transportation needs. We look forward to working with you again!

Rated 5 out of 5 stars

Reliable Company

I have used BusBank for at least four years to transport a large group in Denver and in Los Angeles. I never have to worry if the bus will be where it needs to be because this is an extremely reliable company. Their communication is completely online and you don't talk to a human, but one can rest assured their needs will met.

November 11, 2024
Unprompted review
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Reply from BusBank

Melissa, thank you for trusting us with your transportation needs over the last several years. It is our mission to build that type of trust with our clients. We look forward to working with you again in the near future!

Rated 5 out of 5 stars

Excellent experience for our staff trip

I had a great experience. Josh was very helpful when it came to scheduling. Steven was an excellent driver. He was on time, courteous, safe, just wonderful to be with. The bus was comfortable and clean. Our organization had a great trip. Thank you!

November 11, 2024
Unprompted review
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Reply from BusBank

Becky, we are so glad you had a great experience working with us. We hope to work with you again in the near future!

Rated 5 out of 5 stars

Professional and reliable

Professional and reliable! Will continue to use BusBank in other cities we run events. Jaclyn Latourelle is my go to booking agent in every city!

October 11, 2024
Unprompted review
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Reply from BusBank

Jerry, we are so happy to have earned your trust for all your transportation needs. We will let Jaclyn know you gave her a shoutout. We look forward to working with you again in the near future.

Rated 5 out of 5 stars

Excellent

Driver was excellent and flexible as we realised we needed to leave a little earlier than planned on the morning of the event. Many thanks!!

November 16, 2024
Unprompted review
BusBank logo

Reply from BusBank

Mark, we are so glad everything ran smoothly. Thank you for trusting us with your transportation needs.

Rated 5 out of 5 stars

Quick turnaround, smooth experience

On behalf of the entire team, I wanted to extend our sincere gratitude for your incredible support providing the three charter busses during our annual PF CARES Weekend in Nashville on November 9th.

Your timely communication, preparedness, and seamless triage with the drivers made a tremendous impact. It’s clear that you brought not only your expertise but also a great deal of care and attention to detail, ensuring everything ran smoothly from start to finish.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

BusBank coach bus rental in Nashville TN

BusBank was great! From booking the bus to using the bus, everything was excellent. Very communicative, provided updates, went through our itinerary to make sure the bus can do it. And Collin our driver was amazing too. Couldn’t ask for a better experience in Nashville, would definitely use them again!

October 26, 2024
Unprompted review
Rated 3 out of 5 stars

BusBank was good to work with

BusBank was good to work with. Showed up on time, provided good service. My only complaint would be that the driver threatened to leave as the group was running 10 minutes late. He didn't end up leaving but didn't appreciate that added stress worrying that the driver and our transportation would leave us at the venue.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

Great communication. Arrived on time for pick up and return. Driver was courteous and professional.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Love BusBank

Love BusBank! They were able to accommodate a last minute addition of a second bus within hours of our reservation time! Communication was outstanding and the drivers were very professional. Amazing experience for our group!

September 24, 2024
Unprompted review

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