BusBank Reviews 

754
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers highlight the exceptional communication and attentiveness provided throughout every stage of their journey. Travelers frequently mention that the booking process is remarkably simple and that the support team is incredibly helpful, friendly, and responsive to questions. Drivers are consistently described as highly professional, punctual, polite, and very accommodating during various events and outings. Though some customers noted occasional issues with vehicle conditions, unexpected equipment differences, or minor logistical delays during their travels. A small group of people also experienced communication gaps or felt that certain situations could have been handled much better by management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing drivers and support personnel as courteous,... See more

Service

Users describe positive interactions with service, highlighting clean transport and courteous drivers who... See more

Customer service

People report positive experiences with customer service, noting that representatives are responsive,... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that it is amazingly easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harmony did a phenomenal job getting my group to our destination. She arrived at least 15 minutes early to pick us up from the hotel and told us where to meet her after the game. We had a mix of commu... See more

Company replied

Rated 5 out of 5 stars

Kayla Dorrans was an amazing help during the whole reservation process and was able to guide us well, as it was our first time using charter services. We exchanged many emails and she even makes sure... See more

Company replied

Rated 5 out of 5 stars

Everything was great, transport arrived on time and was very clean. Driver was nice a courteous to all riders, even went above and beyond when picking the group up for our return trip. An unexpected K... See more

Company replied

Rated 5 out of 5 stars

I use BusBank for all our group events. Their buses are always top-notch! Their bus drivers are always very friendly and accommodating towards our group. They are also very communicative on-site regar... See more

Company replied


Company details

  1. Bus Charter
  2. also in
  3. Airport Shuttle Service
  4. Bus and Coach Company
  5. Bus Company
  6. Bus Tour Agency
  7. Transportation Service

Written by the company

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America. Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.

BusBank The Easy Way to Charter a Bus

Written by the company

We are the easy way to charter a bus and look forward to assisting you with all your transportation needs. Whether its your wedding, a corporate outing to a ball game or a large convention, BusBank can handle your transportation needs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(754)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super kind and helpful

I have been in contact with Kimberly from bus bank for a couple months and she is incredibly helpful and responsive. Our driver Lyu was super friendly and came on time. It was my first time booking a bus and I’m so glad I chose BusBank to do it.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Love Busbank!!!

My company has been using BusBank for over 10 years now and working with them has always been a breeze! We are a charter school with middle school aged children and plan lots of trips for them. BusBank always gives us the best rates, clean state of the art private buses and the best drivers! Phil our rep is the most amazing person to work with! I will always give my business to BusBank and recommend them to other schools and organizations in New York City and beyond!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

First time using Busbank and they…

First time using Busbank and they exceeded my expectations. I had a group of 28 to move from an airport to a hotel and from a cruise port to the airport. Everything went smoothly, they were on time and the drivers were professional and courteous. I'll use Busbank in the future for sure.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Such a Great Experience…

We needed a bus for a summer event for our office and the driver arrived early and was very pleasant for the duration of our trip. We even were given an upgraded bus from the one we requested which was a nice surprise!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

awesome company!

Where do I begin? My experience from the beginning to the end, was amazing! They had the best customer service. I must have asked a thousand questions and for several different quotes. There was no pressure to book, but I am so happy I booked with them! The payment process was easy, I received my bus drivers information the day of and he was astounding. Very punctual, great driver, fun personality and perfect for my guests of the family reunion. I would 100% book with them again.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

Both of our drivers were professional, helpful and very friendly! They were great drivers and got us to and from our destination safely and efficiently! Will definitely recommend your company and use again if needed!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great services

Great services, drivers were very courteous and professional, arrived on time. Got us there and returned us safely. Will definetly us them again

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Nice Bus

Our bus driver was kind and patient, the bus was very nice and clean. Thank you for the great service!

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Fantastic Experience! I chartered a mini bus for 8 weekly round trips for a kids swim team. The drivers were always early, friendly, and easy to work with. The buses were always clean and very nice and comfortable. Setting up the service was made easy and the price was best around by far. My agent, Kayla, who I worked with to coordinate everything was amazing and easy to contact and quick to respond. I will 100% use Kayla and BusBank again. Thank you!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Virgile was excellent

Virgile was excellent! Punctual, professional and an overall great experience for our employees.
Thank you all for the great service!
We will sure use this service next time.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best Driver Ever - Anairion Lewis!

I had the pleasure of having Anairion Lewis as our bus driver for a family reunion this past weekend, and she was beyond amazing and kind. Anairion went above and beyond to ensure everything went smoothly for my family. Her dedication and warm personality truly made a difference. I wish there was a way to always have Anairion as our bus driver for future events. She was absolutely the best person for the job!

June 22, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look